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Horrible support doesn't work

  • By Ty78523
  • on 04/27/2024

So I tried to implement this so I can use it for business. I'm stuck with the actual hosting solution and spending double the cost because the security certificate doesn't work the security certificate that I just purchased last night was a waste of money and time 3CX needs to have a better support system for people so they could be able to get the support they need. I'm not spending $75 just to talk directly to a support rep. Who's not even on the phone with me let alone I can't even seem to understand even in the documentation what type of security certificate you need it's not like there's only one security certificate type. It's literally specific and you have to have the certification work from both ends, but the instructions don't show you how to do that, even the online support tool that they have to talk to partners and everyone is a joke. I can't even set one up with this thing holding me up for security certificate. There's no way for me even reach out on self hosted. It says I gotta have a system to , stay away I wasted 12 hours of my life not figuring out how this whole thing works because they don't have no support and they want to charge for it and they don't even have a good peer to peer support system in itself just because I don't have one up and running and hosting yet which I can't seem to do because there is no understanding how to get the security certificate to I got the private key and the public key already established and ready to go to implement but not working.


  • By certificate
  • on 06/30/2024

Dear friend, When you purchase a certificate, it comes with a bundle. Please open the certificate and copy all the content from the bundle into your certificate file. Then, upload the certificate when prompted. This should ensure everything works correctly.