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Good for team member connect and meeting
What do you like best about the product?
I like the simple user interface of the application which is kept way simple with efficient working.
What do you dislike about the product?
Limit in team meetings and limitation in integrations
What problems is the product solving and how is that benefiting you?
It is the best application for instant team chat and conversations, benefitting in many ways.
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The ultimate communication app of last decade that got retired
What do you like best about the product?
It was a simple, lightweight app and much more reliable for communication and meeting. And a godsent for Citrix Remote users. And its phone features were the most mature among its competitors. Finally, its integration with outlook was top-notch.
What do you dislike about the product?
Its successor Teams is better in almost all perspectives. It lacked integration with other Microsoft applications, and its inbuilt mic noise cancellation was terrible. Also it UI/UX has not been updated for a while.
What problems is the product solving and how is that benefiting you?
It was the ultimate application for communication across our organization and its phone features were among the best. It was simple and tries to do only one thing unlike some other clients. and its ToIP support.
Perfect Integration Tool
What do you like best about the product?
Its easy to implement factor which really helps the developer in overcoming there hurdles.
What do you dislike about the product?
Still have to work on the few bugs like when you try to integrate some third party applications with it, it doesn't work.
What problems is the product solving and how is that benefiting you?
Loving there efforts towards fixing minor bugs on regular basis.. Really helps me stay efficient in my job
Extremely easy to use and navigate
What do you like best about the product?
Quick access to viewing my Schedule and the reminders that pop up on the system to help guide me which code I should be in
What do you dislike about the product?
There is nothing specific that I dislike
What problems is the product solving and how is that benefiting you?
Adherence to schedule - As mentioned above the pop up messages reminding me which code I should be in massively helps boost my Adherence to Schedule
Salesforce All in one
What do you like best about the product?
What I like the best about Salesforce data actions is that you can easily make decisions that are data-driven and create custom actions to act on that data.
What do you dislike about the product?
What I don't like about salesforce is the customer support this company gives to its users and how they don't help you to implement their products.
What problems is the product solving and how is that benefiting you?
Salesforce Data Actions is helping me take better decisions for the company based on the data collected.
Skype Most Flexible Chat Application
What do you like best about the product?
The calling feature is the best & also records calls. So later we can use it. Sending Documents easily to any contact. The poll feature is a great feature loved to use every time when to decide something by voting.
What do you dislike about the product?
Most of the time struggle with headphone settings. Whenever we paste some text it will converted into the skype imogi which is hectic to make back to text. There is no easy way to make text to bold.
What problems is the product solving and how is that benefiting you?
Connecting to corporate people from all over the world. Easy & convenient way to interact with clients & screen sharing to solve many things at a time. I Hope In the future skype will make some modifications to make it more user-friendly.
New user great so far
What do you like best about the product?
Having everything on one system is great
What do you dislike about the product?
Nothing as yet. Works well and very user friendly
What problems is the product solving and how is that benefiting you?
Ability to have everything to use in one system. Reports user monitors
I previously used Genesys Connect but really enjoy Cloud and all the capabilities that are offered.
What do you like best about the product?
Most helpful aspect was the inclusion of the widget in salesforce as well as screenpop. Genesys was great about working within Salesforce.
What do you dislike about the product?
The only thing I don't love is the report feature. When running a report, you need to wait for it to run then download it. In Connect, reporting felt easier.
What problems is the product solving and how is that benefiting you?
Streamlining the conversations we are having with customers and allowing us to be as efficient as possible.
Recommendations to others considering the product:
Highly recommend it. It's helped our business and is very easy to use and navigate. Users I managed in the past loved it and I was heavily involved in the rollout to my department. Was very positive.
Easy migration
What do you like best about the product?
Easy migration, open APIs, and generally helpful customer service (depending on the issue.)
What do you dislike about the product?
Because the platform is so open and flexible, the out of the box options are sometimes limited, and support for more advanced needs you may find in regular on-prem PBXs falls on the customer to figure out via the forums, or pay for professional services. Also, a lack of internal user to user call recording (found in most on-prem PBXs) is a big negative.
What problems is the product solving and how is that benefiting you?
Work from home/remote onboarding, advanced workforce management integration with phone system, moving to multiple new digital channels quickly and easily.
Experience placing calls have been simple and effective.
What do you like best about the product?
I like the functionality, how easy it is to pull the reports.
What do you dislike about the product?
I have not come across any issues for what I am utilizing Genesys for.
What problems is the product solving and how is that benefiting you?
It is allowing me to pull reports on call times for the staff as well as call recordings for audits.
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