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Great support tools
What do you like best about the product?
French desk helped earn in productivity it it Is Really, Easy to Use and to setup
What do you dislike about the product?
The Market Place Is Sometime a Bit buggy
What problems is the product solving and how is that benefiting you?
Helpdesk is helping us solve the documentation and te customer relationship
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Frershdesk has changed our customer service
What do you like best about the product?
Freshdesk has greatly reduced our response time in customer service and also increased our customer satisfaction.
What do you dislike about the product?
Too much different features and too little time to get them all working (not necessarily a bad thing :))
What problems is the product solving and how is that benefiting you?
Freshdesk has greatly reduced our response time in customer service and also increased our customer satisfaction. With the reporting and analytics we've been able to see the biggest reasons for customer contacts and focus on the correct issues.
love the ease of communication for our team
What do you like best about the product?
being able to have internal conversations linked to the ticket along with external communication.
What do you dislike about the product?
so far, I have no dislikes of freshdesk. everything has been positive.
What problems is the product solving and how is that benefiting you?
solving lack of communication and tracking. The ticket system has streamlined out communication in assisting customers. The data and tracking has helped us set goals and improve processes by helping us find focal points for improvement.
Freshdesk - The all in one ticketing platform
What do you like best about the product?
This ticketing platform serves as a single source of truth to all your queries handling.
It comes with a capability to integrate queries we recive from multiple source.
The implementation process is so smooth. In most of other product the we introduce to users this is the only one which had very minimal adoption issue due to its ease of use.
Definatively they have a greater customer support. For all the queries that i have raised so far they helped throught out the process to sort it out / clarified the issue asap.
It comes with a capability to integrate queries we recive from multiple source.
The implementation process is so smooth. In most of other product the we introduce to users this is the only one which had very minimal adoption issue due to its ease of use.
Definatively they have a greater customer support. For all the queries that i have raised so far they helped throught out the process to sort it out / clarified the issue asap.
What do you dislike about the product?
The one downside that i see with this product is the customer succes team. they rarely get in touch with us. when product keep evolve someone has to reachout to the to the customer and explain the new capability of the product. That may lead to new business opportunity to both the teams. I personally doesn't find any issues with the feature capability.
What problems is the product solving and how is that benefiting you?
Earlier in our organisation we didn't had any ticketing tool. Now we have integrated our organizationofficial contact mails. per day we receive around 200 queries mix all request, complaint, feedback. Before implementing freshdesk the managemnet were not sure is all these request are addressed, at what time they responded, is the complaint got reolved what CAPA has taken. now we are tracking all these metric which has led to better customer service.
Great Ticketing Tool
What do you like best about the product?
The ability to group agents, automate redundent ticket tasks and customize ticket views
What do you dislike about the product?
when customers create tickets via email there is no way to configure the ticket details via email. We have tried having them put a priority within the subject but everything comes in as 'low' and none of the mandetory fields are filled out like they would be if the customer had created the ticket within the portal.
What problems is the product solving and how is that benefiting you?
We are using Freshdesk as an IT ticket support portal for our clients
"Práticidade, robusto e eficaz" , essas palavras resume todo o freshdesk.
What do you like best about the product?
Facilidade de interagir com o clientes..
What do you dislike about the product?
Documentação para integração com python.
What problems is the product solving and how is that benefiting you?
Atendimento com toda equipe, atendimento com os clientes
NICE
What do you like best about the product?
Easy ticket system. Easy to help other team members out.
What do you dislike about the product?
to many hands in the cookie jar. both or all team members can be on the same ticket.
What problems is the product solving and how is that benefiting you?
Tacking tickets
Freshdesk automation boosted our referral Leads by 33% and Revenue by 25%
What do you like best about the product?
Freshdesk's automation workflows have been a game-changer for our referral generation process. By setting up a tailored workflow, we've streamlined our operations, leading to a 33% boost in referral lead generation and a 25% increase in revenue from referrals. The platform's intuitive design made it easy to customize workflows to our specific needs, automating repetitive tasks and ensuring timely follow-ups. This efficiency has not only saved us time but also enhanced our team's productivity. Freshdesk's robust automation capabilities have significantly contributed to our business growth.
What do you dislike about the product?
While Freshdesk's automation workflows have significantly enhanced our referral generation process, the dashboarding and reporting features could benefit from more advanced customization options and real-time data visualization to better monitor and analyze performance metrics.
What problems is the product solving and how is that benefiting you?
Freshdesk has streamlined our referral process, boosting lead generation by 33% and referral revenue by 25%. Its automation of repetitive tasks has enhanced our team's productivity, allowing us to focus on strategic initiatives.
We reduced first response time by 80%
What do you like best about the product?
We use automations to do quick clean-up, and are better able to collaborate across teams.
What do you dislike about the product?
Not being able to change the TO field on a reply.
What problems is the product solving and how is that benefiting you?
Analytics - we're able to track our SLAs
A user friendly platform that's easy to use which will give you the results you need
What do you like best about the product?
The flexibility setting up the board to your needs.
What do you dislike about the product?
There isn't anything that comes to mind that I dislike
What problems is the product solving and how is that benefiting you?
Streamlined support system.
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