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External reviews

464 reviews
from G2

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    Nicolas G.

Backend X-ray

  • February 06, 2016
  • Review verified by G2

What do you like best about the product?
Transaction tracing across hosts. Error alerts. Scalability analysis.
What do you dislike about the product?
The UI is a little overwhelming at times.
What problems is the product solving and how is that benefiting you?
Comparing current transaction performance with historical periods allowed us to easily identify the bottlenecks in our backend.


    Alan J.

It monitors my servers. Mail me when bad happens, and profile it when good happens

  • December 16, 2015
  • Review verified by G2

What do you like best about the product?
It monitors and relate several aspects of the service. The main one, response time, is split on the "layers" of backend, like "python, redis, postgres, network"
What do you dislike about the product?
The free version is very feature-complete, but the 1st level of paid one is very expensive IMHO
What problems is the product solving and how is that benefiting you?
My crap hosting provider does not recognise when bad happens. New relic tells me what, why and give lots of clues on how to solve it.
Recommendations to others considering the product:
Is easy to start, but not dumb-proof. Please put effort on it. Will payoff on your 1st outage or performance issue


    Hélio C.

Must have tool for professional software development

  • December 11, 2015
  • Review verified by G2

What do you like best about the product?
If you don't know NewRelic, you should stop reading it and visit their website. New Relic is the best tool for software application active-analysis that every company should pay for.

New Relic can log your application errors with all information about it (headers, request parameters, error response) including error type, error date and time and even counting how many times an error occur between some time space.

Also, NewRelic measures how your application performs: how many secs your app taken to response a given request.

NewRelic has a great Profiling tool which can describe by method call level, which method is consuming more time/resource to be done, request by request. This is a huge help to find software implementation problems and also, to check if your submission in fact solve it later.

It also has Alerts to e-mail you (or your team) if your application goes offline or starting to error more than your configured Threshold.

Everything can be configured; but if you doesn't know how to, you can use their defaults which is great, too.

NewRelic support is awesome. Well trained people with great support by e-mail, phone or even conference call (depending on your plan).
What do you dislike about the product?
If you have your application deployed on Heroku, I advise you to contact NewRelic team for price negotiations. Otherwise, you may expense more than expected with NewRelic by its price per dyno.
What problems is the product solving and how is that benefiting you?
Profiling; Error Alerts; Active Monitoring; Software Analysis; Software Application logging.
Recommendations to others considering the product:
Try it for free into your real world application. You won't be disappointed.


    Computer Software

An overall great performance metric reporting tool

  • December 10, 2015
  • Review verified by G2

What do you like best about the product?
The monthly performance reports are great for when you don't need to be directly involved in all aspects of web dev and are just supervising. Metrics are comprehensive and broken down into easily digestible chunks.
What do you dislike about the product?
Since i haven't used any competitive products I'm not too sure. It's met all of my expectations.
What problems is the product solving and how is that benefiting you?
We use New Relic to monitor all our live web sites/forums/apps.
Recommendations to others considering the product:
This is a great tool to monitor your live apps and tracing features when needed.