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Extremely helpful team and a Great CRM
What do you like best about the product?
Easy to set up, I really like the amount of flexibility that they offer. Many customizable features an automations. The mobile app works well too. The support team was very helpful and friendly and respond in a timely manner.
What do you dislike about the product?
Only thing missing is a way to generate leads.
What problems is the product solving and how is that benefiting you?
It is solving all the needs a business has when it comes to customer/account management. It also helps automate many processes.
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Very enjoyable experience overall
What do you like best about the product?
The interface is cleana dn easy to use.
there were way more features for a better price
Customer support has been the best i have expereineced to date.
We are going to look at further expanding to the different Freshworks suits as it works on better and you use 1 program instead of 2 or 3
there were way more features for a better price
Customer support has been the best i have expereineced to date.
We are going to look at further expanding to the different Freshworks suits as it works on better and you use 1 program instead of 2 or 3
What do you dislike about the product?
There was nothing that stood out that i didnt like about the project. any problems that i couldnt fix was supported by the call centre
What problems is the product solving and how is that benefiting you?
We need to run our database through a system and that needed to tell us who to call and when, based on likely hood of getting a sales. in this, Freshsales gives a nice nudge to the Sales team after running our contacts through a sales sequence
Sales Support Calvin Concesso is Awesome
What do you like best about the product?
Sales and Product Support by my rep Calvin Concesso! Also ease use and flexibity of the data input features!
What do you dislike about the product?
A bit confusing between features and offerings of Fresh Sales vs Fresh Works!
What problems is the product solving and how is that benefiting you?
Huge database of Contacts, Clients and business partners!
VP Sales
What do you like best about the product?
Customization has been easy once you learn to navigate the software
What do you dislike about the product?
We had a very robust list that was challenging to get it imported into the system, once a paid customer, some additoinal onboarding training would have been helpful.
What problems is the product solving and how is that benefiting you?
Track leads, contacts and maintain a pipeline
Great
What do you like best about the product?
Great company to use for sales, easy to use
What do you dislike about the product?
Nothing it's a great tool for establishing leads
What problems is the product solving and how is that benefiting you?
To gather leads
Great Onboarding Experience and Customisable System
What do you like best about the product?
The onboarding was great, with an assigned Account Manager (Jasperin) and Technical Support (Viveh) to help me through the trial period and to test all the elements I wanted to use within Freshsales suite. The system is customisable and easy to work with and when the functionality wasn't there, Jasperin and Viveh taught me alternative ways of using the system to get the result I wanted. It is great to be able to make my own changes to the setup without having to seek support.
What do you dislike about the product?
The helpchat is a bit frustrating, with slower responses and them not necessarily understanding the problem. This has been resolved to date through emailing the Account Manager
What problems is the product solving and how is that benefiting you?
Managing contacts and clients, email marketing, deal pipelines
Freshworks is an easy to use software with everything a small business could require
What do you like best about the product?
The best part of using Freshworks is its easy to navigate User Interface.
It also does not involve a complicated set up which makes the onboarding and implementation very comfortable.
It also does not involve a complicated set up which makes the onboarding and implementation very comfortable.
What do you dislike about the product?
Some more automatic integrations and updates would have been really helpful
What problems is the product solving and how is that benefiting you?
It is helping us track our leads and maintain all the data in one place
Fresh sales
What do you like best about the product?
Positive It's a good product and SMB market is good and hats off to the support team
What do you dislike about the product?
Negative ERP integration was there it would be good
What problems is the product solving and how is that benefiting you?
Affordable costing of the product
it is easy to learn
What do you like best about the product?
Access & features east to using and customizing
What do you dislike about the product?
Frashsales cannot integrate with other systems
What problems is the product solving and how is that benefiting you?
Receiving client requests & responding to them
Great software, even for a solo business owner
What do you like best about the product?
I tried one of the "mainline" CRM/Sales companies, but they were NOT interested in helping me, a 1-person shop. FreshSales folks have been so very helpful all along the way. Also, I've been able to customize the fields to meet my needs, so that it's not just sales-oriented, but also good for lists, company updates, etc.
What do you dislike about the product?
Some of the online help pages are a little confusing at first, but... you can get directly to them without issue, which I couldn't event get to the ones at the "big box" software I tried at first. And if you have any questions with the documentation... no biggie... the customer support people are very responsive.
What problems is the product solving and how is that benefiting you?
I enter all current clients, all potential clients, all attendees and presenters at events that I produce, and even some people I see at technical meetings. I put in their LinkedIn address, and if I have it, an email address. With the help of a filterable "Contacts" list, I can see various views of people, including actual potential clients, but also presenters for specific events, new visitors to landing pages, etc.
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