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Good ticketing tool that is user friendly and it is an easy to use or setup dashboard
What do you like best about the product?
Most helful with segregating tickets to different types of categories.
What do you dislike about the product?
You need to work on the reporting more better
What problems is the product solving and how is that benefiting you?
Solving confusions or missing out on emails, queue management
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Amazing tool
What do you like best about the product?
Easy to use and makes our work easier and this is my fav tool
What do you dislike about the product?
Nothing as such, I like this tool. Nothing to dislike
What problems is the product solving and how is that benefiting you?
Customer service and easy to create tickets
Freshdesk
What do you like best about the product?
We can get updates from other teams also
What do you dislike about the product?
Reopen tickets effect TAT it's difficult to calculate TAT and AHT
What problems is the product solving and how is that benefiting you?
Easy to followup.
Good Customer Support
What do you like best about the product?
The Interface is very easy for support manager to manage the tickets.
What do you dislike about the product?
Sometimes the UI breaks and not able to see the dashboard properly
What problems is the product solving and how is that benefiting you?
All the support tickets which comes to us we can assign to all in our member and the main benefits is to have the reports clarity.
Great customer support
What do you like best about the product?
It helps us to resolve the client queries.
What do you dislike about the product?
It is a little tricky to create a custom report.
What problems is the product solving and how is that benefiting you?
It is helping us to resolve the customer queries theough emailing.
Freshdesk is fantastic for customer support
What do you like best about the product?
Freshdesk is easy to use, for both agents and customers. It has a large array of features, which continue to grow with every update. The support received from Freshdesks customer service team has always been fantastic.
What do you dislike about the product?
Nothing at the moment, everything is to our liking.
What problems is the product solving and how is that benefiting you?
Freshdesk has great analytics which helps us greatly with tracking trends in customer issues, we also make use of the Freshchat bot which helps reduce the need for agents to interact with every single customer query.
Amazing product and better priced than most products
What do you like best about the product?
Ticketing and the ability to create some great automations
What do you dislike about the product?
Freshdesk - even though the automatations are good, they can be limited.
What problems is the product solving and how is that benefiting you?
All users and client raise tickets within Freshdesk and Freshservice. We use both products.
Ease of Use
What do you like best about the product?
Freshdesk provides a platform that is easy to user for Agents.
What do you dislike about the product?
Some features like complex automation and non-requester ticket action could be improved.
What problems is the product solving and how is that benefiting you?
Reporting. Collaboration.
serves the purpose..... nothing special. same as zendesk but cheaper?
What do you like best about the product?
it serves its purpose that is built for. there's a dashboard for analytics of tickets.... beyond that nothing....
What do you dislike about the product?
customer support are not local and sometimes can be hard to understand their accent. we tried using freshsales and it doesnt integrate with freshdesk which defeats the whole point of using same suite of products. data doesnt transfer and it's practically useless
What problems is the product solving and how is that benefiting you?
Tracking if all the tickets are attended to..... ticketing management for all our customers to make sure they are tracked and attended to.
Amazing tool for Reporting an Analytics
What do you like best about the product?
The feasibility os automation without the engineerring intervention and helps in reducing the time taken to complete any task related to report
What do you dislike about the product?
Did not find any thign as of now because they offers services based on the subscription
What problems is the product solving and how is that benefiting you?
Time tsaken before for any report is reduced by 40%
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