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Easy to use support handling tool
What do you like best about the product?
1. Setting up the chat flows is very easy
2. They have integrations with most of the major tools in the market
2. They have integrations with most of the major tools in the market
What do you dislike about the product?
1. Sometimes I face latency in getting support for my queries.
2. A better (2-way) integration with Freshdesk would be helpful
2. A better (2-way) integration with Freshdesk would be helpful
What problems is the product solving and how is that benefiting you?
I was trying to use Freshchat to handle the chat-based customer support on our platform. Setting up chatbots and the live chat feature helped us address the queries of everyone who is visiting our platform.
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Simple and to the point
What do you like best about the product?
The ability to create tickets off the chat and that customers do get that ticket number as well. Also like the ability to adjust your views and only see what is necessary to you.
What do you dislike about the product?
There tend to be a lot of glitches and delays from time to time. Chats not properly assigned, delays with mobile chat. Minor tweaks and adjustments in the system can be cause for bigger issues.
What problems is the product solving and how is that benefiting you?
Reaching a larger population of our customer base.
Its buggy and slow to refresh.
What do you like best about the product?
the ability to update and create your own canned answers
What do you dislike about the product?
inability to stop chats from changing place while chatting. The only setting is for the longest wait time. I would like to freeze the chats entirely so they do not move switch places. When implimenting or changing rules for chat on the back end, the systems slows WAYYYY down and is almost unusuable for at least 30-60 mins
What problems is the product solving and how is that benefiting you?
I have no idea what you are workign on
User friendly.
What do you like best about the product?
I like Freddy, and I enjoy being able to have canned messages.
What do you dislike about the product?
Sometimes it lags and kicks you out of the system.
What problems is the product solving and how is that benefiting you?
It helps translate which is really useful.
love the simplicity of use!
What do you like best about the product?
being able to jump from chat to chat is great. canned responses are easy to create and I love that i can use hotkeys to fill in the responses.
What do you dislike about the product?
sometimes the chats come in too quickly or there is little to no notification when a new chat pops up.
What problems is the product solving and how is that benefiting you?
customer support with multiple languages is very beneficial. although sometimes the translation is a little off.
fresh chat expienecne.
What do you like best about the product?
Very easy to use and easy to navigate when chatting
What do you dislike about the product?
When chatting and a new on comes in it goes to the top and sometime messes me up when talking to my customers.
What problems is the product solving and how is that benefiting you?
This makes it easy to communitcate with our customers.
Easy to use with many features
What do you like best about the product?
Reporting is great
Lots of integrations offered
Easy to use for consultants
Setup is super easy
Allows custom app integrations
Lots of integrations offered
Easy to use for consultants
Setup is super easy
Allows custom app integrations
What do you dislike about the product?
The filtering of the chats isnt great
You cant filter open chats or resolved chats by consultant or date, only by channel
Analytics is only available for admins which is not great
You cant filter open chats or resolved chats by consultant or date, only by channel
Analytics is only available for admins which is not great
What problems is the product solving and how is that benefiting you?
Freschat has great channels, such as sms, GMB, whatsapp, instagram and Facebook allowing us to have direct live conversations with customers. We also have the ability to send out proactive messages via WAB to customers. This allows faster resolution times
Freshchat
What do you like best about the product?
- ease of use
- multi channel platform integration available
- ease of implementation
- multi channel platform integration available
- ease of implementation
What do you dislike about the product?
Limited function on blocking spam message
What problems is the product solving and how is that benefiting you?
we are mainly use the whatsapp integration function, which convenient our company to provide chat support to our customer
Effecient
What do you like best about the product?
I appreciate the comprehensive 360-degree view of support needs.
What do you dislike about the product?
Sometimes, the support is frustratingly slow, which I dislike.
What problems is the product solving and how is that benefiting you?
Freshchat is solving our customer communication challenges by providing real-time support and increasing engagement, resulting in improved customer satisfaction and retention
Great service!
What do you like best about the product?
The service is super streamlined and easy to use. I use it at a every-day frequency. There's no confusing menus, no excessive number of features, and everything looks organized and neatly positioned. I rarely encounter issues with the service, and whenever it has happened, the developer and customer support team is always quick to fix it.
What do you dislike about the product?
The occasional outages. They happen every now and then, but I feel that's to expect with any online service.
What problems is the product solving and how is that benefiting you?
I'm able to asisst the customer in a quick and easy manner since the service provides a lot of the info I need for me.
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