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Freshchat

Freshworks Inc. | 1

Reviews from AWS Marketplace

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External reviews

482 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Health, Wellness and Fitness

Freshchat has been great!

  • November 17, 2023
  • Review verified by G2

What do you like best about the product?
Its easy to use the analytics are easy to navigate and its very user friendly
What do you dislike about the product?
Sometimes it glitches and you need to refresh or it doesnt create tickets properly
What problems is the product solving and how is that benefiting you?
Freshchat helps us to communicate with our clients and help them to resolve any problems they may be having quickly and effeciently

    Facilities Services

Great app with great functionalities

  • November 17, 2023
  • Review verified by G2

What do you like best about the product?
Freshchat offers a seamless and intuitive chat experience for businesses. Its user-friendly interface, automated responses, and robust customization options make it a valuable tool for customer engagement. The platform's real-time analytics provide valuable insights, empowering businesses to enhance customer support. However, occasional glitches in the system may disrupt the flow. Overall, Freshchat is a reliable choice for companies seeking efficient communication solutions.
What do you dislike about the product?
Freshchat, like any software, has its imperfections. Users may encounter occasional glitches or technical issues that disrupt the smooth flow of communication.
What problems is the product solving and how is that benefiting you?
Freshchat addresses communication challenges for businesses by providing a unified platform for customer interactions. It streamlines conversations, reducing response times and enhancing customer support efficiency. Automation features help manage high volumes of queries, improving overall team productivity. Real-time analytics provide valuable insights, aiding in better decision-making. The ability to customize and scale the platform allows businesses to tailor their communication strategy. In essence, Freshchat's solutions contribute to a more streamlined and effective customer engagement process.

    Abhishek M.

Great UI

  • October 27, 2023
  • Review provided by G2

What do you like best about the product?
Freshchat has the best AI operated bot which has great responses. It gives a pleasure of using it.
What do you dislike about the product?
Questions can be more easier. Bot responses can be more quick
What problems is the product solving and how is that benefiting you?
It reduces manpower and the hassle of typing which helps user to get to thr point quickly rather than waiting in queues.

    Hassan K.

Powerful but not bug-free!

  • October 27, 2023
  • Review provided by G2

What do you like best about the product?
I like the use of AI to assist in paraphrasing and summarizing conversations. Works great and doesn't hog down the system resources. I like that I am able to use it for different channels, and thus helping our customers in the most efficient way.
What do you dislike about the product?
The implementation for the notifications system isn't great, and having to open a separate tab for the notifications center to be able to actually hear them is troublesome.
What problems is the product solving and how is that benefiting you?
We switched to Freshchat along with Freshdesk from Kustomer. The transition has been great and flawless, and we use Freshchat as our main customer support tool. It provides us with excellent tools to address all of our customers' issues, inquiries, as well as the reliable means to communicate back with them.

    Program Development

Why we need to switch on fresh chat

  • October 26, 2023
  • Review provided by G2

What do you like best about the product?
I like these mentioned features of freshchat
1) Intelligent chat routing
2) Priority inbox
3) Co-browsing
4) Tailored bots
What do you dislike about the product?
Sometimes I face some issue like:
1)Limited number of integrations
2)Bugs and ongoing client issues
3) Hard to transfer chats
4) Poor timely notifications
What problems is the product solving and how is that benefiting you?
Freshchat solving problems many problems like :
1) Faster turnaround times: Chats can be resolved quickly.
2) Personalized customer experiences: Agents can provide personalized experiences.
3) Faster resolutions: Chatbots can detect intent and provide faster resolutions.

    Vajeeha B.

Best to connect

  • October 25, 2023
  • Review verified by G2

What do you like best about the product?
Live and instant response, easy to use, whr I'm able to get answers
What do you dislike about the product?
There is not such issues which I faced, it's good n easy to manage
What problems is the product solving and how is that benefiting you?
Proactive customer service, with many topic like produ, pricing , delivery etc.

    Anand k.

Fresh chat review

  • October 25, 2023
  • Review provided by G2

What do you like best about the product?
Fresh chat is one of the best CRM software I've used and the best part is about it's AI tool which helps in paraphrasing and summarising the conversation in a concise manner which saves a lot of time.
What do you dislike about the product?
Did not came any of us dislike till now but whenever the sound of a new chat it can be modified apart from that is good to go.
What problems is the product solving and how is that benefiting you?
I'm into customer support where we solve customer issues through calls email and chat and were taking use of fresh chat to solve our customer queries.

    Cosmetics

Review Dashboard for Freshchat Assistance

  • October 24, 2023
  • Review verified by G2

What do you like best about the product?
Very good for chat process, Quick response to customer, Easy to Used
What do you dislike about the product?
So many tabs, Take time to understand the functions
What problems is the product solving and how is that benefiting you?
There are not any problems but benefits are Easy to Used, Build reputation, Customer personalisation, Live conversation with customer, Easy to Audit the chats

    Anurag C.

It was a amazing experience

  • October 21, 2023
  • Review verified by G2

What do you like best about the product?
Provides best context driven messaging experience
What do you dislike about the product?
I love almost everything about it I wished I would have know about it sooner
What problems is the product solving and how is that benefiting you?
Very simple and easy to use

    Bhargav A.

Revolutionary customer engagement

  • October 21, 2023
  • Review provided by G2

What do you like best about the product?
As a frequent user of Freshchat, I have experienced its fabulous ease of use and versatile customer support capabilities. Its become an essential tool for me in providing exceptional customer experiences. Implementation of the freshchat seems easy-peasy
Describing some of its features like Multi channel engagement, AI-powered chatbots, journey builder, customer contex, robust analytics, chat widget customisation etc...

These features makes it first choice of any business.

As of now I am using it quite frequently as it helps me to connect me fast with my clients. So KUDOS for that 😃
What do you dislike about the product?
Freshchat provides a comprehensive customer engagement solution, but there are noteworthy considerations to bear in mind. Certain pricing plans may pose financial challenges for some users. While the platform offers advanced features, there may be a learning curve for their full utilization. Integrating Freshchat with existing systems could be complex for some businesses. Over-reliance on chatbots could potentially affect the personal touch of customer interactions. Effective management of multi-channel interactions may require dedicated resources. These aspects should be factored into business assessments of the platform.
What problems is the product solving and how is that benefiting you?
As an international business, catering to clients in different time zones can be challenging. With Freshchat's auto-answer feature, I no longer worry about missing inquiries when I am away. Its like having a reliable virtual assistant that ensures our clients receive timely responses, enhancing our customer service and global presence

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