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CS: Complicated analysis, simplified.
What do you like best about the product?
For me, my favourite thing about Contentsquare is the live support. Courtesy of our client managers Eleanor V. and James C., we have consistent support to ensure that we're able to deliver meaningful analysis to our internal and external stakeholders.
They're always on hand to help build mappings, look into data points or things that just don't look right and triage to see what's happening, what we could change and more.
They're always on hand to help build mappings, look into data points or things that just don't look right and triage to see what's happening, what we could change and more.
What do you dislike about the product?
The only thing I'm not entirely fond of is the Workspace creation; I'm very likely doing it wrong, but I find creating the tiles quite difficult and long-winded, but others in the company don't have a problem so it is very much likely something I'm doing, I just haven't got around to reading the (extremely helpful) tutorials!
What problems is the product solving and how is that benefiting you?
Contentsquare helps us to identify otherwise hidden friction points in our customer journey, optimise our layouts and technical developments to capture key successful behaviours and make recommendations to us for how to optimise key landing pages such as the homepage. Through using Contentsquare we've identified numerous looping and unideal behaviours including a broken promo code behaviour, frustration clicks on non-clickable imagery and more.
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Enterprise-Level CX Analytics
What do you like best about the product?
It is just a couple of months since we started leveraging Contentsquare in our day-to-day activities, but we are already seeing a solid improvement in our CX analytics stream. The easy-to-use UI and the simple setup is helping us assess the performance of our website and identify the current gaps of our user-experience.
What do you dislike about the product?
The GA4 integration is still missing and this is impacting the level of detail that we can reach within our analysis on Contentsquare. We still need to leverage other tools to have the full picture. Hopefully, this gap will be overcome in the coming releases.
What problems is the product solving and how is that benefiting you?
Being able to analyze the user flow, the pages heatmaps and the session recording withing a single tool which is easy-to-use it is a key driver of success for us
Excellent Training
What do you like best about the product?
Very pleased with the live training that Contentsquare provide. They cover a lot over the sessions and it is all recorded so you can review as much as you want in the future.
There is also a live Q&A at the same time, which is very useful.
There is also a live Q&A at the same time, which is very useful.
What do you dislike about the product?
I'm pleased with how well Contentsquare has aligned with A/B third parties so that this can all be linked together. I think it would be of further use of how much line-up there is into GA4 as well.
What problems is the product solving and how is that benefiting you?
Viewing the paths that Users take around the website and understanding where the Sessions fall away so that hypotheses can be formed and A/B Tests etc. created to try and improve Conversions etc.
Amazing Virtual Training Program on ContentSquare
What do you like best about the product?
Contentsquare provides excellent intelligence about user behaviour alongwith key performance metrics, insights into additional revenue opportunity etc. This training would greatly help me to perform my work.
What do you dislike about the product?
Nothing specific that I can think of. There are some areas like performance management which are pretty comrehensive. I need to spend more time to understand these areas better.
What problems is the product solving and how is that benefiting you?
We have many incidents reported by end users. We need to reproduce the issues which are difficult at times. The session replay is of great help here. We also need to understand user journey, various metrics, improvement areas, opportunities. We use Contentsquare for these purposes.
Excellent analytics
What do you like best about the product?
More than just heatmaps.
You can see attractiveness rate, exposure rates and you can split by devices. Enabling you to really understand your website and gain advantages over your competitors
You can see attractiveness rate, exposure rates and you can split by devices. Enabling you to really understand your website and gain advantages over your competitors
What do you dislike about the product?
It can be time consuming when creating segments as you have to create one per device. It could be better if you created one segment and you could toggle between different device views
What problems is the product solving and how is that benefiting you?
Helping us understand our online customer journeys in much greater detail than we could before. We are able to identify pain points and help understand exactly where in the funnel our customers are dropping off
Best Training of Any Digital Partner We Use
What do you like best about the product?
Aside from the features and data you get, which are fantastic, ContentSquare provides training and follow-up that is the best I and others on our marketing team have ever experienced. The trainers and experts are all amazing!
What do you dislike about the product?
Nothing that I've encountered so far has made me dislike ContentSquare.
What problems is the product solving and how is that benefiting you?
ContentSquare is the first view we've really had into how users are experiencing our website, what's working and not working, etc. Plus, we have a couple of fairly disparate user groups, so the ability to segment different users has been extremely valuable.
An incredibly useful tool for gaining insight into how your customers engage with your website/app.
What do you like best about the product?
As a designer, you can utilize the tool's extensive and varied features to generate and validate ideas effectively.
Certain features are particularly useful for the discovery process, understanding user interactions with a specific page or component, or evaluating the effectiveness of a specific funnel. On the other hand, some features are more beneficial for analyzing A/B test data.
Certain features are particularly useful for the discovery process, understanding user interactions with a specific page or component, or evaluating the effectiveness of a specific funnel. On the other hand, some features are more beneficial for analyzing A/B test data.
What do you dislike about the product?
Because the tool has so many capabilities, it means that there is a lot to learn and get used to.
It might be intimidating at first,but there are many online learning materials available. I highly suggest enrolling in their online courses and obtaining their certification.
It might be intimidating at first,but there are many online learning materials available. I highly suggest enrolling in their online courses and obtaining their certification.
What problems is the product solving and how is that benefiting you?
As a designer, ContentSquare lets me get insights into how our customers use our digital products. I use it to get data/analytics, do zone analysis and watch recordings (session replay).
Very useful tool
What do you like best about the product?
Zoning analysis & page comparator (also for app)
What do you dislike about the product?
The version for the app shows any disfunctionalities
What problems is the product solving and how is that benefiting you?
It is supporting me in understanding the users' favourite journeys so that I can better structure the website according to what it suggests to me
Good product and learning service
What do you like best about the product?
really intuitive product with a great customer service. Most interesting thing is the CS Accademy to lear basic and andvanced Tips.
What do you dislike about the product?
I have to re-learn things every time I use CS because I forget how to do it.
What problems is the product solving and how is that benefiting you?
helping me understanding most critical point in our customer journey
A go-to analytics tool
What do you like best about the product?
An amazing CSM who goes above and beyond to help me in my journey
What do you dislike about the product?
Nothing I can think of, been using the tool for the past 3 years
What problems is the product solving and how is that benefiting you?
Impact quantification - new features, JS/API errors, bugs
Engagement metrics
Benchmarking
Engagement metrics
Benchmarking
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