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Used best for visualizing changes
What do you like best about the product?
You can get random samples or set up "triggered" recorded sessions in combination with heat maps. Neither of these functionalities are unique to Clicktale, but if it's in your budget, this is the way to go.
What do you dislike about the product?
It's really pretty. Sounds like a positive right? Well, you have to be careful with reports that look to pretty. Stakeholders can take it as an absolute truth about how all users interact with your website. I recommend not sharing video recordings, and only sharing heatmaps/clickmaps (some stakeholders don't understand the term heatmaps as easily as clickmaps) to reveal how interaction with your website may or may not have been affected by a recent change to your website. Again, don't rely on clicktale to define problems, especially because you don't see exactly what users see in recordings. Use it to support your own expertise.
What problems is the product solving and how is that benefiting you?
Showing clickmaps
Recommendations to others considering the product:
I always recommend finding demos or how to's on YouTube before purchasing any software or online service. Get a glimpse at the user interface and see the types of tasks people are actually trying to accomplish with the service.
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Clicktale review
What do you like best about the product?
I really like its integration with other web analytics tools, such as Adobe (Test &) Target. It means I can play back sessions of users who see the control and variants, which is super useful.
What do you dislike about the product?
We actually had issues integrating Clicktale with Omniture, although we eventually resolved it. We experienced a clash of cookies between the two tools, which meant the sessions in Clicktale weren't showing the right test experience (i.e. people who were allegedly shown the variant were appearing in the control bucket).
What problems is the product solving and how is that benefiting you?
It helps add 'why' to the 'what', which adds a qualitative layer to our work. Analytics doesn't always give you a conclusive answer, so to be able to show actual humans doing stuff to prove our point in a real boon.
Recommendations to others considering the product:
I'd take a look at a few others. We also use FullStory, which doesn't have as big a feature set, but it's cheaper and covers the basics well.
If You Like the Web Version, You'll Like This
What do you like best about the product?
Easiest implementation of all app analytics we've tried. A close second to Appsee. And of course, their years of experience with heatmaps shines through here too.
Their single line import into our tracking container was as simple as installing it on a website. Their remote script was fast and didn't add more than half a second in any tests that we did, but we loaded asynchronously so it was minor.
Client took the heatmaps and limited crash analytics and actually used them as the basis for another app for a different organizational department.
Their single line import into our tracking container was as simple as installing it on a website. Their remote script was fast and didn't add more than half a second in any tests that we did, but we loaded asynchronously so it was minor.
Client took the heatmaps and limited crash analytics and actually used them as the basis for another app for a different organizational department.
What do you dislike about the product?
The crash analytics are not even close to being worth the investment.
While our client loved the heatmaps, we found that on mobile, their use is quite limited. Heatmaps are incredibly valuable for those using smaller devices with one hand but the bigger screens had taken over greater than a 50% share on the project that we were working on so it was not as important.
While our client loved the heatmaps, we found that on mobile, their use is quite limited. Heatmaps are incredibly valuable for those using smaller devices with one hand but the bigger screens had taken over greater than a 50% share on the project that we were working on so it was not as important.
What problems is the product solving and how is that benefiting you?
We were running multi variant and simple split tests on a plethora of UX changes or a major US retailer's app.
We tested quite a few (those that didn't slow the app down or have any cross interactions with each other through the standard Google Tag Manager SDK container.
We tested quite a few (those that didn't slow the app down or have any cross interactions with each other through the standard Google Tag Manager SDK container.
Recommendations to others considering the product:
Appsee is better, by a long shot. However, ClickTale has a much easier setup and premise than Appsee. Definitely add it into your tracking container if your UX team is involved heavily. If you're limited on funds, this is a good choice too. However, for something more comprehensive, you can go with Appsee.
The best tool of all
What do you like best about the product?
This tool provides you with all the information about each user's interaction and experience. It can give you exact information about your app's functionality and know where to invest, if it works or not, make adjustments or stop investing.
What do you dislike about the product?
For me, it is the perfect tool, but if I have to say something I don't like, it would be the price, because I would like all my clients to hear my recommendation to have this tool.
What problems is the product solving and how is that benefiting you?
Profitability, user experience, and improvements in digital assets such as apps.
Recommendations to others considering the product:
This tool is worth every penny they charge you. For me, it is the best in terms of the app and also its web analysis version. Simply the best.
Review of Clicktale Suite
What do you like best about the product?
The UI of Clicktale’s system is clean and user-friendly. It is easy to find the data I am looking for and I get a complete view of our conversion funnel
What do you dislike about the product?
It would be nice if I could connect it to our stores on social media. I consider them a part of the conversion funnel, so that is something I feel is lacking.
What problems is the product solving and how is that benefiting you?
The problem was that I didn’t have a way of understanding where users were dropping out from the conversion funnel - where the holes were. Clicktale helped me identify these problematic points, fix them and improve my conversion rates.
Recommendations to others considering the product:
Any business that wants a complete view of their conversion funnel (so they can optimize and increase ROI) should take a look at Clicktale.
Excellent solution for enterprises
What do you like best about the product?
What I found most helpful is the ability to see exactly how every individual customer filled their cart and their complete journey to purchase. I like that I could choose to record triggered events and thus focus on certain aspects of the customer journey and find its pitfalls.
What do you dislike about the product?
Clicktale’s suite is highly sophisticated and at least in initial stages, their in-house analysts and CX experts provide valuable help in “reading” the data correctly.
What problems is the product solving and how is that benefiting you?
Clicktale helped us identify issues with form filling and form abandonment, both due to CX reasons and technical glitches.
Recommendations to others considering the product:
I recommend the product mainly to large organizations and enterprises (it’s a high end product and a large operation would be able to gain the max from all its features)
Helpful in redesign
What do you like best about the product?
The interface and visualization is great.
What do you dislike about the product?
For what you get, it is really expensive
What problems is the product solving and how is that benefiting you?
Understand website usage
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