Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Seamless automation for the customer service domain!
What do you like best about the product?
the omnichannel engagement on a single platform makes it easy for the CX team
What do you dislike about the product?
Support and query resolution systems can be improved!
What problems is the product solving and how is that benefiting you?
Its chatbot its helps resolving a good amount of queries coming in from the user, and seamless transition to the CX team
- Leave a Comment |
- Mark review as helpful
Contact center for professionals
What do you like best about the product?
The fact that its omnichannel and I can manage calls and messages in one inbox. I could also easily integrate it with SalesForce.
What do you dislike about the product?
Implementation took some time and needed a 3rd party
What problems is the product solving and how is that benefiting you?
It is helpful for most use cases when it comes to a contact center solution. I can easily manage my agent chats.
Spectacular , but not a lot new
What do you like best about the product?
The fact that social listening can be handled by it. It is also omnichannel
What do you dislike about the product?
Not a lot to dislike about it. If I had to change something, I would make it less AI Powered and stick to the basics
What problems is the product solving and how is that benefiting you?
It is a great way for me as a B2B business admin to track tickets.
It also helps me understand sentiment of my brand on social media
It also helps me understand sentiment of my brand on social media
Value For Money
What do you like best about the product?
The contact center management and chat bot management is great
What do you dislike about the product?
Need to add voice bot to enhance the customer experience
What problems is the product solving and how is that benefiting you?
Its solving our auto dialer and chatbot using marcos
The Perfect Tool - Sprinklr
What do you like best about the product?
SPrinklr is best due to its contact center and knowledge base
What do you dislike about the product?
Need to add more detailing for the usage to enchance
What problems is the product solving and how is that benefiting you?
Its solving contact center and Knowledge base
Sprinklr- The efficient factor of technology
What do you like best about the product?
It has various ways to find certain data for CSAT and DSAT analysis. In the care reporting option, we edit the widgets and find multiple windows for different regions. The case history option helps to find out, how agents adhere to the correct actions in the case. We can also stretch tagging levels from level 1 to level 3, which can help us bifurcate customer interactions according to scenarios.
What do you dislike about the product?
It has two pass-check (Password and OTP) for verification while logging into the account. Sometime verification code not gets.
What problems is the product solving and how is that benefiting you?
From the rating report, we can find the exact NPS report and prevent the customer issues with the our platform. We can easly add the articles in the knowledge-base that can help for agent while taking live chats.
sprinkler is a one shot search tool that makes it more feasible
What do you like best about the product?
sprinkler services help in serving dynamic database knowledge with AI technology based on various regional information. Also provides accounting data at sherlock and easy search portals to collect the data information.
What do you dislike about the product?
The sprinkler has the disadvantage of auto logout after every idle one hour
What problems is the product solving and how is that benefiting you?
Sprinkler services help in identifying the data and segregating it on a regional basis, which is useful in simplifying the workload,
It also helps in cost saving and reduces premiums, provides safety parameters, and ensures compliance
It also helps in cost saving and reduces premiums, provides safety parameters, and ensures compliance
Good CRM tool
What do you like best about the product?
Contact center and chat bot management along with dailer
What do you dislike about the product?
Gets logged out really soon need to improve that
What problems is the product solving and how is that benefiting you?
Solving contact center issue
Mid-Level Customer Service Professional Staple
What do you like best about the product?
I enjoy using Sprinklr to take escalated cases, get insights on previous cases, view post-case feedback surveys (CSATs) , and monitor my team's statuses for management purposes in addition to their weekly and daily schedules. It is also a great management tool for time off requests, which is integrated with Workday at my org. Sprinklr provides great insights to understand my team's performance and coach accordingly. Coming from another system for 6 years into Sprinklr, it prevented a bit of a learning curve, but I enjoy it a lot more. It was also very helpful to have an in-house implementation team to coach and train us to work out any difficulties or issues. Sprinklr is apart of my daily use and workflow and I wouldn't have it any other way.
What do you dislike about the product?
-Insufficient drill-downs for viewing in-depth data
What problems is the product solving and how is that benefiting you?
Getting more data insights for the company and customer support department and determining what drives our daily volume
Easy to navigate
What do you like best about the product?
Easy to assist the customer's and easy to get the excel reports
What do you dislike about the product?
Sometimes it's hard to swtich to the dashboards
What problems is the product solving and how is that benefiting you?
Sprinklr helps in getting the parent post from the link
showing 11 - 20