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Sprinklr - The ultimate tool
What do you like best about the product?
The contact center management and chat bot management is good
What do you dislike about the product?
Delay in response and getting logged out really soon
What problems is the product solving and how is that benefiting you?
Its solved contact center issue
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Sprinklr is a great. I have not had any major issues out of it since its release.
What do you like best about the product?
The ability to send a text message to a caller instantly is great. Being able to send and receive pictures from caller and in chat is also very helpful. I use it for every shift to deliver customer support. It is very easy to implement and easy to use. The intergration of the product was seemless.
What do you dislike about the product?
Being switch from one queue to another without notice. There is no way to know what type of interactions you are currently on.
What problems is the product solving and how is that benefiting you?
Sprinklr service is very robust and decreases our interaction time with its easy to use features.
It partially does what it is supposed to, but it also generates enormous amount of unnecessary work
What do you like best about the product?
It replaces multiple tools, so I only use one
What do you dislike about the product?
It generates huge amount of unnecessary work. Instead of just making sure everything is ok with our social media, we spend hours on work that makes no sense.
What problems is the product solving and how is that benefiting you?
Whatever they ask us. In most of cases, I am able to resolve their inquiries. In other cases, I know when to ask them where to go.
Very complete tool with deep posibilities but not very intuitive to get started
What do you like best about the product?
The main upside of using sprinklr for me was to be able to manage every post of the company i'm working with in one place.
Before using Sprinklr I had to post separetly on different platforms, having to transfer documents to my phone, managing the different image format and texts.
With Sprinklr all of those issues are gone because you have one space with all of the social medias. Meaning I could easily post on different platforms and accounts.
It's a huge gain of time and energy, I also could get valuables insights thanks to the reporting tab of sprinklr, this is a very customizable tab where you could get reports and very important data on basically anything you would like (engagement rates, followers growth, audience demographics and so much more. All of this allowed me to easily and quickly visualize which posts were working well and which ones weren't.
This reporting tab makes all of the "statistics" tabs available on instagram, linkedin or facebook completely obsolete.
Before using Sprinklr I had to post separetly on different platforms, having to transfer documents to my phone, managing the different image format and texts.
With Sprinklr all of those issues are gone because you have one space with all of the social medias. Meaning I could easily post on different platforms and accounts.
It's a huge gain of time and energy, I also could get valuables insights thanks to the reporting tab of sprinklr, this is a very customizable tab where you could get reports and very important data on basically anything you would like (engagement rates, followers growth, audience demographics and so much more. All of this allowed me to easily and quickly visualize which posts were working well and which ones weren't.
This reporting tab makes all of the "statistics" tabs available on instagram, linkedin or facebook completely obsolete.
What do you dislike about the product?
I didn't like the fact that Sprinklr is not very intuitive. I had to get a lot of help from the articles that sprinklr created to help their users. It's not the kind of tool you can just pick up and use effectively, it requires a certain investment to discover all the features given to you. Even after several months I still figure out new ways of improving my processes.
In a way it's a good thing, it shows that the tool is very complete and can have a wide range of uses, however it also shows to be somewhat intimidating at first.
I also quite didn't enjoy having to deal with the support considering some of my tickets took weeks to be solved, and they were not very responsive.
In a way it's a good thing, it shows that the tool is very complete and can have a wide range of uses, however it also shows to be somewhat intimidating at first.
I also quite didn't enjoy having to deal with the support considering some of my tickets took weeks to be solved, and they were not very responsive.
What problems is the product solving and how is that benefiting you?
It is allowing me to quickly manage all of my company social medias in one place.
Meaning I didn't have to go through every social media to post on every single one of them which can be quite tricky and time consuming considering every social media has their different format or requirements (sprinklr helps a lot with this).
To my knowledge Sprinklr is the most complete and deep tool of that kind allowing for customization, automation, and giving valuable insights through reporting.
Before Sprinklr, I had to go through every social media "reporting" tabs, but most of them offer really poor reporting tabs, not user friendly, very time consuming to look for one information, and overall not practical. This is solved by sprinklr allowing me to do my monthly report on social media quicly and effectively.
Meaning I didn't have to go through every social media to post on every single one of them which can be quite tricky and time consuming considering every social media has their different format or requirements (sprinklr helps a lot with this).
To my knowledge Sprinklr is the most complete and deep tool of that kind allowing for customization, automation, and giving valuable insights through reporting.
Before Sprinklr, I had to go through every social media "reporting" tabs, but most of them offer really poor reporting tabs, not user friendly, very time consuming to look for one information, and overall not practical. This is solved by sprinklr allowing me to do my monthly report on social media quicly and effectively.
Sprinklr- Global Reach
What do you like best about the product?
Sprinklr offers a wide range of services, and its website effectively showcases each one. Whether it’s social listening, content management, or customer care, the site provides detailed information on how Sprinklr can help businesses succeed in the digital sphere.
What do you dislike about the product?
Sprinklr makes it feel more like navigating through a digital minefield than a professional platform
What problems is the product solving and how is that benefiting you?
We can easily access the customer interactions and knowledge-base. Widgets are editable according to our needs.
Sprinklr- Ultimate CRM
What do you like best about the product?
It is easy to access the customer interaction and knowledgebase. It can easily manage all customer interactions on a point. We can customize the reports according to our needs.
What do you dislike about the product?
It gets auto logout after one hour if not using it.
What problems is the product solving and how is that benefiting you?
We can edit the widgets and find the reports according to out requirements.
Great, versatile tool
What do you like best about the product?
I love that Sprinklr can be tailored to your need. So it can always evolved based on the business need. One other thing that is great about Sprinklr is that it's FAST and really intuitive to use. Compared to the previous reporting tool that I used, Sprinklr is probably 200% faster. It also features the same metrics that I used on previous reporting tool. Customer support is also helpful and usually will get back with any question.
What do you dislike about the product?
It's still early days for me using Sprinklr, so there's still a lot of error.
What problems is the product solving and how is that benefiting you?
Sprinklr can show real time data that can tell us whether our assets are performing or not
Good For Aggregation, Lacking In Analytics
What do you like best about the product?
It's good for collecting data from across many different social platforms in one place for visualization and response.
What do you dislike about the product?
I dislike the lack of innovation. For the most part, Sprinklr just updates how things look (often unecessarily) without actually adding anything new. I also dislike how unreliable sentiment metrics are, and we often have to do a lot of manual sentiment changes to get proper measurements. I also wish Sprinklr would integrate AI as that would severely cut back the time I spend doing manual analysis of data. All-in-all, I feel like Sprinklr is great for gathering data but does a terrible job at providing in-depth/insightful analysis that I can take to stakeholders without doing extreme data massaging.
What problems is the product solving and how is that benefiting you?
How successful our branding is.
What features people are interested in that we may be able to develop.
What problems customers encounter the most to inform us how we can improve the product.
How competitors are performing in the market, and how we can do better.
What features people are interested in that we may be able to develop.
What problems customers encounter the most to inform us how we can improve the product.
How competitors are performing in the market, and how we can do better.
Far Behind Compared to Other Listening Tools
What do you like best about the product?
The dark theme capabilities are nice so it is easier on the eyes.
What do you dislike about the product?
- They do not have AI insight creators like Brandwatch & other platforms.
- Limited amount of mentions that can be pulled in without getting charged more compared to others that only charge by seating.
- Interface is glitchy and can be slow. Widgets can take a long time to load.
- Its difficult to clean data in the interface
- Sentiment analysis is primarily inaccurate
- Not all mentions pull into the dashboard & it requires us to search manually
- No tools that help remove noise in data sets
- Limited amount of mentions that can be pulled in without getting charged more compared to others that only charge by seating.
- Interface is glitchy and can be slow. Widgets can take a long time to load.
- Its difficult to clean data in the interface
- Sentiment analysis is primarily inaccurate
- Not all mentions pull into the dashboard & it requires us to search manually
- No tools that help remove noise in data sets
What problems is the product solving and how is that benefiting you?
Not really solving anything. It is making work more difficult by not immplementing new features, wheras competitors are improving their platforms constantly.
Wide features
What do you like best about the product?
Best in assiting customers and canned responses are very easy to understand
What do you dislike about the product?
Lag issue while switching to dashboards.
What problems is the product solving and how is that benefiting you?
Sprinklr respond very quickly and resolves the issue
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