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Easy to Use Program
What do you like best about the product?
It is easy to navigate and utilize the many different options available within the program to support aggregating data for clients.
What do you dislike about the product?
I have not had many issues. We have a subject matter expert on our team who is able to always help problem solve.
What problems is the product solving and how is that benefiting you?
I am able to easily pull and track conversations about specific clients to pinpoint problems and address them in a timely manner.
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Great Features
What do you like best about the product?
Easy to control the call, the agents and the skills
What do you dislike about the product?
Reports - its complicated and need to be more simple
What problems is the product solving and how is that benefiting you?
coaching listining to the calls
It's fine but could be better.
What do you like best about the product?
Ability to do a lot of specialty things usually platform-specific (i.e., tagging photos, extending collabs, etc.)
What do you dislike about the product?
constant password changes and too many options in the platform
What problems is the product solving and how is that benefiting you?
troubleshooting
We used to use Live engage for chats at my job, now we use Sprinklr, smoothest change ever.
What do you like best about the product?
I love the AI capabilites. Being able to incorpate that in my work is really cool.
What do you dislike about the product?
I think sprinkler could have more reply sounds for chat!
What problems is the product solving and how is that benefiting you?
We had a slower software before where this is much faster and the repsponse time from the Spinklr team has been amazing.
Sprinklr Review
What do you like best about the product?
it's very easy to use and it's straight to the point and its help me alot as customer support , and it's include alot of featurs and it's very easy to Integrate it with all the Apps,
What do you dislike about the product?
sometimes there is a glitchs with the dark mood while taking a calls
What problems is the product solving and how is that benefiting you?
sprinklr help me to undrestand the case so quickly and how it easy to raise the request for the customer
Dashboard are easy to use
What do you like best about the product?
All the canned responses are available while replying to the customer
What do you dislike about the product?
Sometimes getting delay in receving the OTP to login
What problems is the product solving and how is that benefiting you?
Sprinklr helps in replying to the customer and getting the parent post
Great tool to work and easy to access
What do you like best about the product?
Easy to use, Easy to navigate,it becomes easy to revert to the customer on social media platform with their concerns
What do you dislike about the product?
Lag issue while fetching the dashboard .
What problems is the product solving and how is that benefiting you?
Sprinklr is helping us to resolve customer queries.
Incredibly user friendly
What do you like best about the product?
Super convenient, incredibly efficienct and the AI capability is pretty spot on.
What do you dislike about the product?
There's so many features that sometimes things get unused, which is was more tailor and less clunked up
What problems is the product solving and how is that benefiting you?
Pulling all available cases/info from multiple social media channels
Great Platform
What do you like best about the product?
So usefull, all social media accounts come into one website and allow for easy access to comments and replies.
What do you dislike about the product?
Would love more AI when responding to comments.
What problems is the product solving and how is that benefiting you?
All of our social media accounts come into one website.
Trouble distinguishing new customers as they come in - no chimes
What do you like best about the product?
Like the user interface and the option to change your level of service
What do you dislike about the product?
A lot of confusion about when new customers come into the chats. There is nothing that tells you that you have a new customer so you can be many minutes before seeing it. Not very good customer service.
What problems is the product solving and how is that benefiting you?
Trying to streamline the service level of incoming customer chats
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