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Amplitude can be valuable but difficult to use and maintain
What do you like best about the product?
I love how you can completely customize your events with amplitude. We use it across mobile and web and for our dashboards and trial experiences within our product.
What do you dislike about the product?
This product is not very intuitive, especially as a non-technical employee. After their recent update, it got even harder to use. It's also very difficult to maintain. I also dislike how they don't offer any customer support for users below 8 million events. I think we would find more value out of it with training for our whole team.
What problems is the product solving and how is that benefiting you?
We needed something to track very specific events across mobile & web and wanted full customization of our reports. I love how you can customize everything about a report, from the device someone is using to the direction they are clicking things, it has been very valuable for us in understanding our users.
Recommendations to others considering the product:
Make sure you have someone to fully own this product. They will need to learn the product very well and set up all the events & naming conventions for those events.
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Gaining better analytic insight is easy.
What do you like best about the product?
I like how easy it is to set up my own KPIs. And, the onboarding was super easy, direct, and me up and running fast.
What do you dislike about the product?
Nothing that I can think of at this time.
What problems is the product solving and how is that benefiting you?
We're gaining much deeper insights into our data and are able to present it in easy to understand, consumable visualizations.
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