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Efficient and Customer-Focused: Senbird Transforms Our Food Delivery Operations
What do you like best about the product?
As a food delivery platform, it allows us to interact with and resolve customer queries more efficiently, making our daily customer management and communication much easier. Task management, team collaboration, and reporting are made seamless, which has helped us improve productivity and maintain better oversight of ongoing projects. Additionally, the customer support team is responsive and genuinely interested in helping us maximize the platform's potential.
What do you dislike about the product?
the initial setup and API integration taking some time, and if it could allow us to use our own dashboard it would be more useful.
What problems is the product solving and how is that benefiting you?
Handling customer support made easy and reduced our work load.
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amazing app for students
What do you like best about the product?
that all students can speak to each other, organise events and meet eachother. I like how they can discuss problems at the property
What do you dislike about the product?
i have to search for my building curzon house every time
What problems is the product solving and how is that benefiting you?
I can see what all students are talking about on the site
Sendbird
What do you like best about the product?
Sendbird is really good because students communicate with each other and we can also put up events.
What do you dislike about the product?
Sendbird is really good.
I dont think theres anything wrong with it.
I dont think theres anything wrong with it.
What problems is the product solving and how is that benefiting you?
The way it benefits us is we can upload events and everyone can see it.
A robust messaging platform with lots of messaging features for businesses
What do you like best about the product?
I like the customization that Sendbird offers, the ease of use, scalability, messaging features, easy integration, real-time notifications and analytics provided on the user metrics, easy to implement workflows makes Sendbird a excellent platform.
What do you dislike about the product?
Senbird's pricing is on the higher side which would be difficult for startups to afford, also the leaning curve is a bit of a hassle for new users. The customer support is not the best in terms of providing resolution to issues the customers are facing.
What problems is the product solving and how is that benefiting you?
Sendbird allows us to engage more with the customers getting their user feedbacks, personalized interactions and suggestions.
It's scalability is a very useful feature to handle increased messaging volumes without any issues.
Instant messaging with the customers, allowing us to provide quicker resolutions.
Real-time notifications, user feedback, customizations and analytics on customer behaviour are valuable features that helps us in day-to-day activities.
It's scalability is a very useful feature to handle increased messaging volumes without any issues.
Instant messaging with the customers, allowing us to provide quicker resolutions.
Real-time notifications, user feedback, customizations and analytics on customer behaviour are valuable features that helps us in day-to-day activities.
It was very easy to navigate and use
What do you like best about the product?
Having an opportunity to talk to our residents and learn more about different systems is amazing.
What do you dislike about the product?
Nothing! In my opinion! it is really faultless
What problems is the product solving and how is that benefiting you?
Helping us communicate small issues first and dealing with bigger complaints in person
Exceptional Reliability and Outstanding Support: A Perfect Partner in Sendbird
What do you like best about the product?
We've been using Sendbird for conversations, and it has been an exceptional experience. The platform is highly reliable, intuitive, and easy to integrate into our workflows. One of the things we appreciate most is the responsiveness of the team—Sendbird has consistently delivered features on demand, and their support is top-notch. The product manager and engineering teams are highly engaging, and they even spun up a custom dashboard for us in just two days, which has been a game-changer. We couldn’t ask for a better partner for our business!
What do you dislike about the product?
Sendbird offers a powerful, reliable messaging platform, but it can come with a steep price and a learning curve, especially for smaller teams or those requiring extensive customization.
What problems is the product solving and how is that benefiting you?
Establishing conversations between the customers, dashers, merchants and support.
Sendbird - Bringing more engagement to both students and staff that are using it.
What do you like best about the product?
I like that it allows students and staff to engage with one another which in return brings us closer and makes issues or ideas brought to the front, and makes things more openly spoke about which in turn makes things better I feel.
I have also noticed that since launch I feel from previous years that students have been able to meet up with each other and makes friends easier too, which can be very daunting when first turning up to University Halls.
I have also noticed that since launch I feel from previous years that students have been able to meet up with each other and makes friends easier too, which can be very daunting when first turning up to University Halls.
What do you dislike about the product?
There could be some extra videos in helping or tips on use so everyone gets the most out of using it.
What problems is the product solving and how is that benefiting you?
It is helping solve the problem of engagement being up to date with one another.
Easy to integrate
What do you like best about the product?
How complete the documentation was, it was fairly simple to integrate.
What do you dislike about the product?
Customer support took a bit longer to respond than expected, it was a fairly simple issue (a typo on our side, totally our fault), I believe it could've been resolved faster than it was.
What problems is the product solving and how is that benefiting you?
It is helping us send out reminds all across our patients, and it has been a breeze to analyze how users are reacting to this notifications.
It becomes easy for me to have a communication channel between me and my customers.
What do you like best about the product?
1. Robustness
2. Efficiency
3. Easy to Use
2. Efficiency
3. Easy to Use
What do you dislike about the product?
1. High Pricing
2. Nothing else, everything is fine
2. Nothing else, everything is fine
What problems is the product solving and how is that benefiting you?
Ease of communication among the my customers.
Great Sales and Customer Success Support
What do you like best about the product?
Having used Sendbird since 2018, we can attest to the fact that they have provided excelent after sales service and support, especially when it comes to adjusting the plans and feature set according to our changing needs and requirements as a growing startup.
What do you dislike about the product?
Perhaps the pricing model could be more transparent and competitive
What problems is the product solving and how is that benefiting you?
Sendbird solves the need of building our own chat platform to enable live chats between our clients and users, saving us development resources
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