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Support from Drata
What do you like best about the product?
Straightforward communications with their support team.
What do you dislike about the product?
Haven't experienced any yet. I've just started using the system, but so far it is easy to use.
What problems is the product solving and how is that benefiting you?
Becoming SOC2 compliant
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What do you like best about the product?
Ease of use
Friendly and prompt customer support
Dealing with real people not endless recordings
Tie ins to frameworks and best practices
Friendly and prompt customer support
Dealing with real people not endless recordings
Tie ins to frameworks and best practices
What do you dislike about the product?
Nothing material
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This box will not let me continue without adding these characters :)
What problems is the product solving and how is that benefiting you?
Automation of required control execution and evidence which ensures compliance with all applicable frameworks in our industry.
Drata: Exceptional Support
What do you like best about the product?
The Drata team provides excellent support during the onboarding process and beyond.
What do you dislike about the product?
I have had a positive experience with Drata. In its current form, I have nothing to complain about.
What problems is the product solving and how is that benefiting you?
Drata provides automated discovery, monitoring, and management of the framework compliance process. This frees us from the majority of the manual evidence acquisition tasks we have had in the past.
Drata Solves our Tracking Needs for Certifications
What do you like best about the product?
I like that it has everything I need to make sure I am on track for certifications for my business, as well as staying on track when it comes to renewals and information management overall. The product is easy to use and navigate, integrates seamlessly with the different services we already use, and offers excellent customer support when I have questions I need answered. We check in monthy to make sure that all items are up to standards for our certifications, easily and effectively updating when needed.
What do you dislike about the product?
Nothing that I can think of at this time.
What problems is the product solving and how is that benefiting you?
We are using Drata for certifications such as SOC2 and SOC3, ISO27001, and more.
Easy to use and great customer service
What do you like best about the product?
It's really easy to install and protects my laptop and company. I had reached out to support with an inquiry and they got back to me immediately despite it being a holiday.
What do you dislike about the product?
There are a few settings that need to be installed on the Macbook that are not preferntial but required.
What problems is the product solving and how is that benefiting you?
Ensures that all company laptops are secure and background checks are completed on Employees.
Great help to jump start SOC2 compliance.
What do you like best about the product?
Before using Drata, we struggled to navigate the complexities of SOC2 compliance. Drata's automated platform streamlined our compliance efforts, significantly reducing our workload. The intuitive interface made it easy for our team to understand and implement the required controls. Additionally, Drata's customer support was always responsive and helpful. Drata also helped us partner with a great Audit firm that could leverage all the work done in Drata.
What do you dislike about the product?
The only issue we had with Drata is that there is no intergration with the MDM (ManageEngine) that we use.
What problems is the product solving and how is that benefiting you?
The Policy Center has helped us a lot with writing draft, distributing and tracking. The Audit Hub and the ability for us to interact with our auditors is priceless.
Vendor Bulk Updates
What do you like best about the product?
The ease of collaboration and the dedication of the Drata Team to get things working and to help educate new users.
What do you dislike about the product?
I have no downside! The solution is easy to use, I am in it daily and the bot and knowledge base are excellant.
What problems is the product solving and how is that benefiting you?
Drata is allowing me to automate monitoring of areas that can't be fully integrated yet into the solution. And the automated monitoring lessons time for audit and assessment requests.
Best CSM Experience
What do you like best about the product?
Drata are making sure that onboarding process will go as smooth as possible.
Ben Guillaume made sure everything is under control.
Ben Guillaume made sure everything is under control.
What do you dislike about the product?
Nothing so far honestly, everythng is going smooth.
What problems is the product solving and how is that benefiting you?
I'm doing only the security integration side, GRC side is not managed by me.
SOC 2 Simplified
What do you like best about the product?
Drata is vital for our continuous control monitoring & provides a level of process insight we weren't capable of prior. Our driven approach to security is now backed by linked evidence, accountability, & reporting statistics. The Drata team is fantastic & one of the best vendor relationships I've experienced in my career. I've used Drata across companies & hope to continue to use them in the future.
What do you dislike about the product?
They are expensive; the cost of adding additional frameworks is too pricey & has discouraged us on making an additional purchase decision unless absolute need requires.
What problems is the product solving and how is that benefiting you?
Drata helps monitor our internal control structure in real-time & gives us visibility & ownership while enabling a proper division of labor among our staff & departments.
I don't know where we'd be without Drata
What do you like best about the product?
Drata does three things extremely well: 1) it automates a ton of our security processes, 2) it centralizes everything related to security for our company (automated or not), and 3) it offers outstanding customer support. Combined, it makes it a no-brainer for us to work with Drata. Relatively speaking, we're a fairly small company but we work with many global conglomerates and are able to earn their trust thanks to our enhanced security posture, which wouldn't be possible without Drata.
What do you dislike about the product?
If you're new to the security ecosystem the way I was, then it can take a while to wrap your head around terms, concepts, and what lives where. My understanding is that they did an initial onboarding with our company, but I wasn't handling much about security yet so I missed it. Our Drata client experience representative has been great to get me up to speed, but in the early days I was pretty lost at all the terms and tabs.
What problems is the product solving and how is that benefiting you?
It helps us centralize and administer all of our company's security efforts. It enables a small company like ours to have a robust security and compliance program without having to double the size of our team.
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