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Jamf is essential
What do you like best about the product?
Without Jamf I don't know how we'd manage our environment of 400 laptops and 500 ipads. Absolutely crucial in managing touchless deployment, software distrubution, inventory and patch management, and configuration management. Lets us do everything we need, from user self service installation, managed pushes, to complex script deployment.
What do you dislike about the product?
Some features need training and can be a little complicated, particularly with scripts and smart grouping, but if you take their training you'll be all set.
What problems is the product solving and how is that benefiting you?
Essential for enterprise laptop and ios management.
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Amazing Product with Steller Support
What do you like best about the product?
Jamf Pro provides my organization with the ability to manage its Apple infrastructure with ease while providing our students and faculty a seamless experience. The ease in which I can deploy apps to a large quantity of Apple devices is a huge time saver in my day. If an instructor needs an app deployed to iPads in a classroom NAOW!, I can do that! If an instructor decides s/he needs a specific app pushed out to classroom iMacs, I can do it all from the convenience of my office and schedule the time/date of the deployment so as to not disrupt the learning process in the classroom.
If an end user reports a problem, Jamf Pro provides me with robust tools allowing me to suss out the issue in short order and resolve it in a timely manner. This is deeply appreciated by my end users.
Jamf provides a plethora of training materials for Mac admins ranging from "newbie" to "highly experienced Mac Gurus". The Jamf community is phenomenal when one has questions or just looking for like-minded people. The community is a fabulous resource!
Last but not least, the Jamf Support staff is beyond amazing! This group of highly skilled individuals knows the system inside and out and are a pleasure to work with when needed. The few times I have needed support, the response has always been quick and thorough.
If an end user reports a problem, Jamf Pro provides me with robust tools allowing me to suss out the issue in short order and resolve it in a timely manner. This is deeply appreciated by my end users.
Jamf provides a plethora of training materials for Mac admins ranging from "newbie" to "highly experienced Mac Gurus". The Jamf community is phenomenal when one has questions or just looking for like-minded people. The community is a fabulous resource!
Last but not least, the Jamf Support staff is beyond amazing! This group of highly skilled individuals knows the system inside and out and are a pleasure to work with when needed. The few times I have needed support, the response has always been quick and thorough.
What do you dislike about the product?
There are no downsides about Jamf Pro. The product is easy and intuitive to use.
What problems is the product solving and how is that benefiting you?
In an predominently Windows environment, our Apple hardware (and users) have felt like third class citizens. Jamf Pro gives me the ability to manage our Apple infrastructure with a robust set of tools that rivals (and exceeds) what our Windows users experience.
Jamf Pro is the gold standard for Apple management
What do you like best about the product?
The best parts of Jamf Pro are, it is easy to use and figure out, it has great features and functionality, and their customer support and community. Becasue of the ease of use, the implementation went very smooth. For the features and functionality, you can accomplish just about anything with the basic features available to you. However, if you are not advanced, then that is where the community and customer support comes in. The community members almost always have an answer or a point of view to share. The customer support has always been quick and willing to help. Really enjoy the community they have built!
What do you dislike about the product?
Only dislikes are that I can't use it for everything! Windows and Linux would be cool to be supported, but at least Android for the MDM side of things.
What problems is the product solving and how is that benefiting you?
About 10% of our enviornment is macOS, so we are using Jamf to manage those computers. It is currently allowing us to implment security settings like CIS Benchmark Hardening, it is allowing us to deploy corporate software and remove potentially unwanted programs, it is allowing us to report and provide analytics to our various business units, and it is allowing us simply patching these computers.
JAMF is essential to any organization managing a fleet of Apple devices.
What do you like best about the product?
JAMF is a feature rich MDM solution with a long history, great customer support and an even better community of users. Getting up and running takes time and effort, but it is well worth the effort.
What do you dislike about the product?
There is a steep learning curve, but also plenty of tools, training and resources.
What problems is the product solving and how is that benefiting you?
Streamlining our mac and ipad deployments. Seploying soiftware, configurations, endpoint secuirit and policies.
Easy to use
What do you like best about the product?
manages devices without being complex to use
What do you dislike about the product?
I have not encountered any issues so far
What problems is the product solving and how is that benefiting you?
manages devices all in once place so we don't have to track things in a million places/spreadsheets
Best MDM for Apple devices that we know
What do you like best about the product?
The simplicety it all comes togehter and how easy to understand the management user interface is. Though your can configure real advanced configuration with Jamf to mange your Apple fleet, it is very easy to get used to the portal. Before you know it you will get the hang of it and are deploying scripts, applications and polcies.
What do you dislike about the product?
The monitoring of policies and applications on what is being applied or not can be sluggish to work withh
What problems is the product solving and how is that benefiting you?
Jamf is helping us manage our Mac OS fleet. We currently only have Macbooks in it. No matter where they are, IT (us), are always in control.
Jamf Pro great for One to One Apple Environments
What do you like best about the product?
Jamf Pro's admin user interface is simplistic in use, but verbose in its capability. I am in it every day to monitor our Apple fleet. I enjoy Jamfs Training courses. I have been able to customize it to our organizations unique needs.
What do you dislike about the product?
We have had some issues in the past with Jamf's customer service. They boast same day support for Apple features/products, but I have not always found that to be the case.
What problems is the product solving and how is that benefiting you?
Our organization has almost 12 thousand Apple mobile devices and 2,200 Apple Computers to manage. Jamf Pro places that management all in one place for ease of setup and continued monitoring. We use some of Jamf's other products like Protect and Connect to easily manage all of these devices with seamless integration across Jamf products.
Jamf Pro in a K-12 environment
What do you like best about the product?
Jamf Pro is a reliable MDM that is easy to understand. We've had the best experience with the Jamf Cloud environment. Jamf Pro helps to keep all of our Apple devices up to date with the latest software versions and OS patches. Our Jamf Pro instance is accessible 24/7/365 from any location with an internet connection. In emergencies, I've accessed the admin console from my phone! The Jamf Nation community is by far, the best resource for troubleshooting, exchanging ideas, and collaboration with other Jamf users around the world.
What do you dislike about the product?
Whenever I find gaps in our MDM, I quickly fill out a feature request. I will also upvote other feature requests that would be helpful in improving the Jamf Pro experience. I've used Jamf for 10 years now and I've seen how much the platform has improved.
What problems is the product solving and how is that benefiting you?
Jamf Pro provides centralized management of endpoint deployment, application management, end user autonomy, and device security. This saves us countless hours of IT labor and creates happy end users.
The gold standard of Apple management for a reason
What do you like best about the product?
Jamf Pro collapses space and time by enabling admins to apply configurations and changes dynamically, automatically and consistently, regardless of when or where.
What do you dislike about the product?
Jamf Pro has amassed considerable tech debt over its two decades, and the management console has not seen any meaningful updates in years. Plenty of weird little quirks that you just have to learn. No built-in SIEM and very limited reporting.
What problems is the product solving and how is that benefiting you?
Jamf Pro lets me install a base configuration of apps and settings across my fleet, keep those updated and enforced, and provide users with a "self service" app catalog. Jamf's ability to dynamically adjust policies and settings based on the device state allows for granular flexibility and responsiveness to developing changes or issues. necessary changes can be set once and happen as the devices check in automatically, rather than any manual intervention.
Once, I had to deploy some new color workgroup printers as part of the merger of separate business units. My users were in Jamf Pro; the others were not. Out of the entire user base, several were traveling during the actual printer install. I simply mapped the new printer queue, created a group of devices that didn't have this new queue, and created a policy to remove the previous queues when adding the new one, and let it run. Within minutes, my users were up and running, and I wasn't even in the same building. Meanwhile, the non-Jamf devices had to be attended to by helpdesk staff, who manually configured each device; one of them did the setup incorrectly, resulting in dozens of tickets and lost productivity.
Once, I had to deploy some new color workgroup printers as part of the merger of separate business units. My users were in Jamf Pro; the others were not. Out of the entire user base, several were traveling during the actual printer install. I simply mapped the new printer queue, created a group of devices that didn't have this new queue, and created a policy to remove the previous queues when adding the new one, and let it run. Within minutes, my users were up and running, and I wasn't even in the same building. Meanwhile, the non-Jamf devices had to be attended to by helpdesk staff, who manually configured each device; one of them did the setup incorrectly, resulting in dozens of tickets and lost productivity.
The clouds opened up, and my MDM challenges were solved.
What do you like best about the product?
It's simple and straightforward. It's reliable. I've been a Jamf customer for six years now, and will not use another MDM solution.
What do you dislike about the product?
I can't think of a complaint. Honestly. Not yet, anyway.
What problems is the product solving and how is that benefiting you?
We'd previously tried to manage ~600 iPads using a very antiquated model, which filled my summers with a fair amount of tedium. Updates meant visiting carts and resetting each year. Now, iPads and iPods are accessable remotely, and easily managed and/or updated.
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