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Sprinklr- The Helping Hub Of Tech Services
What do you like best about the product?
Everything is good in the tool, especially the Fundamento option, because we can find all the articulates along with training material. We can also add the PKT and TNI sessions to that option, which helps us save time and reduce efforts.
What do you dislike about the product?
For Voice Player, we have to add the link that redirects to another tool which creates dependency.
What problems is the product solving and how is that benefiting you?
We were looking for a tool that would save time while also protecting the data, as we could initiate the customer's refund after checking the secure authentication that maintains compliance standards. The availability of multiple tabs in the tool helps the agent to navigate the tool while communicating with the customer.
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To fix a bug.
What do you like best about the product?
I have been using sprinklr for 3 years and it has been an amazing experience so far mostly we can help cx on all platforms from sprinklr.
What do you dislike about the product?
sometimes it happens when the cases are assigned then they get unassigned automatically which I belive is not appropriate. Please fix this.
What problems is the product solving and how is that benefiting you?
It is helping in many ways, like we can help cx from all platforms using single tool also it is great that canneds are already there to assist the cx in a short time better.
Tech Based Product
What do you like best about the product?
The contact center management tools are efficient
What do you dislike about the product?
The report and dashbaords can be more informative
What problems is the product solving and how is that benefiting you?
The solving our customer care issue
Accurate Tool With Value of Money
What do you like best about the product?
Provides value for money on the availability of the data
What do you dislike about the product?
The dashboards can be more informative with more data
What problems is the product solving and how is that benefiting you?
Its solving our auto dialer issue
CRM at its best
What do you like best about the product?
The chatbot and contact center reports are preety good
What do you dislike about the product?
Need to work on addition of voice bot and integrations
What problems is the product solving and how is that benefiting you?
Its solving our chatbot and contact center issu
Sprinklr-The Centric Approach of Technology
What do you like best about the product?
It has a good chatbot that answers almost all customer queries.Its chatbot can collect valuable data on customer interactions, preferences, and behaviors that helps us decrease the high call volume. It is easy to add articles to the knowledge base, chat bot, and automation of emails. We can tap the case ID and find all the interactions of the customer.
What do you dislike about the product?
Sometimes the bot fails to answer queries when the user asks multiple queries at a time. For complex issues that require expertise that often goes beyond chatbot capabilities.
What problems is the product solving and how is that benefiting you?
We are using the service for chatbots and auto-responses for emails. We can easily add articles in Hindi, English, Tamil, Talugu, and Kannada that help us resolve or answer the queries of different kinds of customers.
Best in responding customer
What do you like best about the product?
Sprinklr gives ease to reply the customer and choose from the canned response
What do you dislike about the product?
Sometimes it takes time to send the OTP to login
What problems is the product solving and how is that benefiting you?
Sprinklr is fixing the issues gradually and lag issue is fixed
The best CXM platform ever!
What do you like best about the product?
Spriklr has proved to be a boon for my organisation. Before which we used have a lot of workarounds to run email camapigns, too many manual outbound calls for marketing our services. After sprikler, all of this is not just automated but its being one in more targetted approach.
What do you dislike about the product?
Sprinklr as a product is amazing but CSM scrums in terms of product update and notifications will be highly appreciated.
What problems is the product solving and how is that benefiting you?
Sprinklr has been helpful in terms of running email campaigns, live chat and IVR automation and outbound calling. All this used be done manually sometime ago. This solution has helped us digitally transform.
A one stop shop kind of solution for my social media problems!
What do you like best about the product?
its pretty comprehensive on a single platform, also the ease of using the platform
What do you dislike about the product?
customer support can be a bit better overall
What problems is the product solving and how is that benefiting you?
consistent customer feedback and overall makes the customer experiences better!
Use Sprinklr....boost cX!!!
What do you like best about the product?
The best part of Sprinklr is that it is a product with a suite of offerings that can cater to multiple industries. Each and every offering let it be Voice, Marketing solutions , everything has been curated with a lot of thought which makes the soultuin user friendly and results oriented.
What do you dislike about the product?
There isn't much to dislike about Sprinklr but if I were to knit pick the pricing is a bit on the higher side
What problems is the product solving and how is that benefiting you?
I have used Spriklr for Marketing automation at the moment. It has been very helpful in generating insights and running effective campaigns.
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