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A streamlined experience in one platform
What do you like best about the product?
I love how the platform brings everything about ISO27001 compliance together in a single place and makes it significantly less daunting to go through. Having access to a dedicated account manager is also incredibly useful, as they act as the single point of reference throughout the process and also getting answers from the knowledgeable team on more technical questions. Shoutout to Alex - thanks for all your help so far!
What do you dislike about the product?
The platform is US centric, which probably reflects the user base. There were some parts of the process that we needed to re-work or re-apply to UK legislation.
What problems is the product solving and how is that benefiting you?
Thoropass is central to us working towards ISO27001, and helping us organise policies and practices in the interim. It's also very helpful when the undertake security audits as part of our customer's procurement processes.
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Lived up to their promises
What do you like best about the product?
I made the decision to use Thoropass because they support basically continuous audits of our systems for compliance. Obviously, everything can not be continuously monitored, but I like the idea that anything that can be continuously monitored is continuously monitored.
What do you dislike about the product?
Their user training is too simple so we used a third party for security training. We initially intended to use their training.
What problems is the product solving and how is that benefiting you?
SOC-2 Compliance so we can compete for sales at larger companies.
Complex compliance made far simpler
What do you like best about the product?
Website and customer support made the process easy to use and allowed for quick updates. The site catered to our specific compliance needs and gave simple direction of how to proceed.
What do you dislike about the product?
During our compliance period, the website was updated. It had a few smaller glitches but nothing major. In the end, the new site was actually pretty helpful
What problems is the product solving and how is that benefiting you?
We needed to go through a full compliance review and approval process. The tools helped guide us through this complex process.
Amazing Support with an evolving product
What do you like best about the product?
Our account manager was incredibly responsive and helped guide us through the complex journey. She set realistic expectations for the SOC audit and the entire team helped us migrate through a few unorthodox client challenges.
What do you dislike about the product?
The UX of the application still needs an overhaul. Its good, but it is still disjointed. I'm still looking for the 1 place that tells me 'What do I need to do today'
What problems is the product solving and how is that benefiting you?
Having a SOC2 type 2 is now a mandatory requirement for any software vendor. Thoropass is helping our team through this process.
Good but not Incredible
What do you like best about the product?
The customer success teams that helped me whenever I needed assistance or clarity about particular controls. The assitance throughout the audit process was very critical to our successes with Thoropass and SOC2 compliance.
What do you dislike about the product?
Integrations were weak when compared to other products
What problems is the product solving and how is that benefiting you?
It put our compliance processes on rails and made a clear path forward for our organization
Thoropass SOC Audit Experience
What do you like best about the product?
The module helps breakdown all the inidividual tasks that we needed to accomplish in order to be ready for the SOC audit.
What do you dislike about the product?
We had a personnel switch internally during the process, and getting up to speed on where we'd been and some of the software training was lacking.
What problems is the product solving and how is that benefiting you?
We needed to have SOC I audit completed, and Thoropass was a great solution to get ready and perform the audit.
Current Customer - I recommend Thoropass
What do you like best about the product?
The implementation process was smooth. Our success manager was there to help us with every step of the way. Thoropass makes it very easy to implement a compliant environment. The software is easy to use too.
What do you dislike about the product?
The sales process was VERY painful. We almost walked away because it felt like there was no explanation or transparency with how the implementation process worked. Our biggest concern surround just one topic that we couldn't get an answer on: budget. We figured out at some point that there are potential other costs that may be required to become compliant. I think the reps should disclose this during the sales process to be fully transparent. We had to figure this out ourselves. When we did discover this, it was nearly impossible to be given an answer or estimate of what other costs might occur. We had to eventually jump on a meeting with the technical team to get answers (we demanded this). Finally, it was a simple answer that the potential other costs were items like Pen testing, Antivirus software, etc to make sure we are secure and compliant.
It just seemed like such a simple answer that could have been given. Instead it was made out to be this mystery that the rep was unwilling to share and so we assumed the worst and thought it might be a massive expense. Once we got the answers, it was obvious and we new the cost range on our own.
Perhaps this was just a matter of the rep not having experience of post sales implementations. It just came off as VERY shady and sneaky when straight answers couldn't be given and all we were informed of was there are potential costs that might come up during install and they could be five figures.
It just seemed like such a simple answer that could have been given. Instead it was made out to be this mystery that the rep was unwilling to share and so we assumed the worst and thought it might be a massive expense. Once we got the answers, it was obvious and we new the cost range on our own.
Perhaps this was just a matter of the rep not having experience of post sales implementations. It just came off as VERY shady and sneaky when straight answers couldn't be given and all we were informed of was there are potential costs that might come up during install and they could be five figures.
What problems is the product solving and how is that benefiting you?
We used Thoropass for HIPPA compliance so that we can provide a compliant Saas environment to our customers.
Great experience so far.
What do you like best about the product?
Very hands on approach - guided our early-stage startup through the SOC 2 process. Great support. Highly recommended.
What do you dislike about the product?
It's all been positive so far - great suport.
What problems is the product solving and how is that benefiting you?
Guiding us through the SOC 2 process.
Easy to use interface and supportive team available throughout the journey
What do you like best about the product?
I love the transparancy of the dashboard ,and the tools in the roadmap and controls area to get detailed information and put in notes and comments. Overall the platform is easy to use, fairly intuitive and the user support is very engaged with touchpoints and answering questions. The risk register is a bonus
What do you dislike about the product?
Not a 'dislike' but an enhancement would like the ability to add custom fields and availability of more integrations. The Product team is very receptive to customer feedback though!
What problems is the product solving and how is that benefiting you?
assisting us with SOC audit management
Great team, great product
What do you like best about the product?
Olivia is patient and responsive and helps us through the process that would otherwise be overwhelming and frustrating.
What do you dislike about the product?
Nothing as of yet! So far everything has exceeded expectations.
What problems is the product solving and how is that benefiting you?
Thoropass is getting us prepared for our SOC2 Type2 audit as well as our ISO27001 certifications. As an unexpected benefit, they have security awareness training available for us to leverage as well as a library of templated documents to get us started.
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