What do you like best about the product?

I appreciated having the Thoropass portal as a centralized repository to store all of our documentation. It also served as a guide to ensure we completed everything necessary in a timely manner. Having a personal contact to meet with regularly was also very helpful. RJ and Ritu were always available to address any questions we had along the way.

What do you dislike about the product?

I felt the tasking and notifications area of the portal could be more robust. However, they are planning an update to enhance those features soon.

What problems is the product solving and how is that benefiting you?

We engaged Thoropass to help us prepare for an AICPA System and Organization Control 2 (SOC 2), Type 1 audit for the Security and Availability Trust Services Criteria. This includes conducting a gap assessment and ordering a remediation plan
consisting of policies, procedures, management practices, and required controls to satisfy the requirements of an audit. Essentially, they are helping us streamline the process of obtaining our SOC 2 Type 2 certification.