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Refuse to Refund after 0 Day of Subscription Renewal
What do you like best about the product?
A Standard CRM tool.
Plenty of functionalities.
Plenty of functionalities.
What do you dislike about the product?
Upon automatic renewal of my subscription, I asked them to refund me as we were not going to need it for the upcoming year.
The response I received was: "I checked this with the internal team, and I'm sorry to say that we can't make changes to the subscription now. We would be able to make any changes to the subscription by the end of the subscription period and not anytime in between.
It's better if we can take this forward in the direction where we can help you to make the most of the product."
Taking customer hostage as a strategy, a new book that should be written by Freshworks.
The response I received was: "I checked this with the internal team, and I'm sorry to say that we can't make changes to the subscription now. We would be able to make any changes to the subscription by the end of the subscription period and not anytime in between.
It's better if we can take this forward in the direction where we can help you to make the most of the product."
Taking customer hostage as a strategy, a new book that should be written by Freshworks.
What problems is the product solving and how is that benefiting you?
Freshworks eneqble smy business to properly collect prospect leads and interact with those leads using email automation and sales pipeline.
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Review about Freshwork CRM
What do you like best about the product?
I like the analytics part it helps maintaining the operations and SLA like RT FRT.
What do you dislike about the product?
The intelling assign feature doesn't work always. It impacts overal average SLAs.
What problems is the product solving and how is that benefiting you?
Keep maintaing SLAs. Provide fast and quick resolution to customers via chat. With the help of data we were able to improve our operations.
Robust ticketing system & Easy to use CRM with an ecosystem of products for integration
What do you like best about the product?
As someone who used Freshworks CRM, Freshdesk for ticketing and Freshteam, I can vouch for their UX, some of the intuitive easy to use features in the CRM.
Freshteam solved for one of the easiest ATS tools to implement and utilise. The kanban board view to show which step of the process a candidate is in, was very efficient. Quickness of their customer facing teams getting things live was commendable.
Freshteam solved for one of the easiest ATS tools to implement and utilise. The kanban board view to show which step of the process a candidate is in, was very efficient. Quickness of their customer facing teams getting things live was commendable.
What do you dislike about the product?
Customisation in terms of workflow, access levels gets tricky for complex/matrix organizational structures.
As for the CRM, not on par with industry leaders when it comes to solution for an enterprise level company.
Beyond ATS, Freshteam lacks lot of core functionalities to be utilised as the single HRMS solution
As for the CRM, not on par with industry leaders when it comes to solution for an enterprise level company.
Beyond ATS, Freshteam lacks lot of core functionalities to be utilised as the single HRMS solution
What problems is the product solving and how is that benefiting you?
Talent acquisition for a scaling org was made so much easier. Creating a pool of candidates with specific tags to later broadcast to was also helpful in Freshteam.
The ticketing system helped us track a lot of metrices across various teams and stakeholders allowing us to relook at the processes and internal dependencies.
The ticketing system helped us track a lot of metrices across various teams and stakeholders allowing us to relook at the processes and internal dependencies.
Freshsales Review
What do you like best about the product?
Customizable Pipelines: Freshsales allows users to create and manage multiple sales pipelines, making it adaptable to different sales processes or teams.
What do you dislike about the product?
Reporting and Dashboards Can Be Basic: Though it has solid reporting capabilities, the reporting and dashboard functionality could be more advanced, especially for teams with complex reporting needs.
What problems is the product solving and how is that benefiting you?
AI-Powered Insights: Freshsales offers AI-driven tools like Freddy AI that provide predictive lead scoring, deal insights, and recommendations. This helps sales teams focus on high-priority leads.
One of the greatest CRM and E-Commerce Tools
What do you like best about the product?
It packs a powerful set of tools at your disposal for a great price. It is easy to implement and the support is excellent and timely.
What do you dislike about the product?
I wish more AI features are available at all tier plans and not only at the most expensive tiers.
What problems is the product solving and how is that benefiting you?
It helps us engage our customers in all the channels that we need
Good platform with great ease of Use
What do you like best about the product?
I like how easy it is to use the platform
What do you dislike about the product?
New features are almost always never bug free. Would be nice to have them tested properly.
What problems is the product solving and how is that benefiting you?
we use this as our CRM. All customer interactions are logged here.
Seamless user experience
What do you like best about the product?
Cost-effective,Scalable, omnichannel,Customizable
What do you dislike about the product?
Integration, customization,CRM setup, customer service
What problems is the product solving and how is that benefiting you?
Automation, ticketing, Scalability
Fresh sales review
What do you like best about the product?
Easy to use, customer support is good,
Frequency of Use.
Frequency of Use.
What do you dislike about the product?
UI and UX need to improve.
integration was little tough.
integration was little tough.
What problems is the product solving and how is that benefiting you?
Addressing Funnel and pipeline.
REVIEW FOR FRESHWORKS SOFTWARE
What do you like best about the product?
QUITE EASY TO USE & IMPLEMENTATION IS ORDINARY. FREQUENT USE OF IT. CUSTOMER SUPPORT IS GOOD
What do you dislike about the product?
SOME FEATURES ARE MISSING. THEY CAN WORK MORE ON INTEGRATION PART.
What problems is the product solving and how is that benefiting you?
WE ARE USING CR, SOFTWARE & WE ARE GENERATING LEADS ON IT.
All in one CRM
What do you like best about the product?
Highly customizable and user friendly CRM
What do you dislike about the product?
Integrations are limited and required additional tools like zapier
What problems is the product solving and how is that benefiting you?
Sales sequence, lead scoring, and lead management
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