What do you like best about the product?

Many features and templates already built in the product and ready to use - throughout all stages of the process (recruiting, hiring, and onboarding). I just wish I had more time to explore all the options and maximize it to the fullest capabilities the system has! Anytime that we've contacted the help desk, they've always been extremely fast on their turnaround time and they always find the answers for us so we can continue operations. Everyone we've talked to and demonstrated the system to is totally on board and they can't wait to see what else we are going to do in iCIMS!

What do you dislike about the product?

not enough time in the day to take advantage of it's full features.

What problems is the product solving and how is that benefiting you?

total paper process is slowly turning into a much more efficient electronic process. I was able to learn enough about the system in also being new to the system so that I could then share that excitement with the teams we were rolling it out to so that they are also now on board and also getting in the system themselves to play around and get more comfortable with how to do everything. I encouraged them to not be afraid of the system, but keep playing so they also can gain a comfort level and be able to help improve efficiencies within their own jobs.

Recommendations to others considering the product:

at least do a free trial if available so you can view the product

What do you like best about the product?

I have been using ICIMS for over a year. Prior to ICIMS I used JobScience and Taleo. I like ICIMS for it's overall functionality and the more comfortable I get with the tool the more I learn all that it can do. It has tons of reporting functions and the customer service particularly when you are standing up the tool is pretty good..

What do you dislike about the product?

I think it's ease of use could be better. The tool is not super intuitive. The good thing is they have an in house tool that will provide video and FAQ support called Knowledge base when you run into issues which is fairly often..The back of house ICIMS tool is certainly not as easy to navigate as JobScience and Taleo and its a shame because it offers a lot more in terms of functions.

What problems is the product solving and how is that benefiting you?

We are consolidating our Talent Acquisition data into one place. Which is great because we have a centralized place for resumes, cover letter and other applicant materials and we have actionable data about where we are attracting candidates from.

Recommendations to others considering the product:

I would consider ICIMS if I had a tech savvy team, who was familiar with another icims tool.

What do you like best about the product?

Easy access to candidate resumes and bulk printing.

Detailed and great customization in reporting features.

What do you dislike about the product?

Their site was down a couple of times this past year due to their data center going down. We were not able to access the platform; shutting down our candidate and applicant tracking experience. iCIMS did not notify us right away of the downtime and once communicated they provided incorrect wait times. They sent us cookies in the mail as a formal apology but no reimbursement for the time and resources spent to come up with a workaround during the downtime.

The Outlook Integration does not include an option to include your work email address when sending communication to internal and external email addresses. iCIMS provides a different email address from your organization, which populates in a junk mail folder. This includes the calendar invites, job and offer approvals that you send to senior leadership.

The LinkedIn social distribution feature provides no return. iCIMS does not have a preferred relationship with LinkedIn, so your job do not automatically appear at the top of their search tools. Your organization will still need to purchase LinkedIn Job Slots or LinkedIn postings. The Facebook social distribution only allows 1 Administrator on your company Facebook account which is difficult with a global recruitment team. We have never received any results from their social distribution tools and received different feedback.

Our organization abides by the EU data privacy regulations. We had to re-configure search locks for our US and EU recruiters as confidential information was view-able anytime a system upgrade, enhancement and change occurred. When we forwarded screen shots to Technical Support our Account Manager blamed us for contacting Technical Support. I received an apology from the Account Manager's supervisor; however, it showed how iCIMS is not well versed in global data compliance and does not appreciate our business partnership.. We were also told that the search locks were set up incorrectly or they did not see an issue.

Any customization comes with a cost, including customized iFORMS for offers, specific EEO and Affirmative Action language.

Any open API integration comes with a cost.

The Connect Platform does not allow you to add alerts. If you are prospecting from the platform you do not have the ability to receive an automatic notification to follow up.

Within the Recruit Platform there are no controls set up between statuses. You need to customize each area, which is cumbersome when you have limited staffing resources.

The applicant tracking portals have a dated user interface experience for candidates and hiring managers. You can not customize the fonts within the job postings to reflect your company's style guidelines or change the heading language on the job posting to reflect your businesses language. It's very old school with the "Overview", "Responsibilities" and "Qualifications" categories. They do have other font options, but not modern. When we were asked to be on a customer team to share input into their product roadmap, no follow up was provided in signing up.

You can expect wait times up to 30 minutes in connecting with Technical Support. Product enhancements seem to be moving faster than the training provided to their Technical Support team.

What problems is the product solving and how is that benefiting you?

iCIMS has not supported our organization in solving recruitment issues. Unfortunately, it has created them. To keep up with the talent shortage, we have heavily used our own networking through LinkedIn and Glassdoor and other vendor relationships to close the gap. With the issues we experienced, we received a 5% increase in our renewal.

Recommendations to others considering the product:

I would not recommend. Jobvite, Taleo provides a better customer experience.

What do you like best about the product?

Workflow is intuitive and easy to follow for a recruiter or hiring manager.

What do you dislike about the product?

Reporting is ok, but did not provide me with all the metrics i needed as a manager.

What problems is the product solving and how is that benefiting you?

Making it easier for applicants to apply to our openings, and making it easier to track applicants thru the process.

Recommendations to others considering the product:

Take a close look at ICIMS based on workflow, price, and ease of use.

What do you like best about the product?

The system is intuitive, depending on how you build your portals and workflow steps - you can provide literal step by step guidance to recruits and to hiring managers - making it easier for them.

The social media capabilities for recruiting, job sharing and branding are huge benefits.

The customization available within our portals, workflows, communication tools/templates and onboarding platforms was a huge factor in our selection of iCIMS.

The ease of use regarding not having to do full login for managers to review jobs/approve jobs etc. was huge due to their time/travel demands and as the HR team is supporting a decentralized hiring structure across the US.

The variety of integrations possible with other vendors (background/drug, HRIS systems etc.) as well as the well planned process/experience of accomplishing the integrations is another example of the excellent customer care provided.

What do you dislike about the product?

When and if there are issues with an integration, the ticketing system doesn't allow me to copy anyone outside of my company and it can make sharing information between the two groups who support the tech behind the integration very taxing. There should be an ability to provide a list of "authorized parties" that we can control and update the contact information for (should they periodically change) and that list of persons and their email addresses should be available to us to add to tickets.

What problems is the product solving and how is that benefiting you?

Multiple. Greater volume of well suited applicants, better user experience for candidates and hiring managers, research/reporting (we've only just started use of iCIMS but as our data grows we'll have great ability to research/gain insights into trends.

Recommendations to others considering the product:

Get references from companies that are clients that are of similar size to your organization and utilizing the same features you're considering using. You can get great insights from them about why they like the product and ask questions of persons directly processing within the platform each day.

What do you like best about the product?

- Easily customizable as per user needs and the workflow required
- Nice UI, making it easy to navigate across tool
- Screening module was awesome with ability to rank response answers
- Amazing reporting capabilities

What do you dislike about the product?

Nothing as such to dislike about the product

What problems is the product solving and how is that benefiting you?

I was the potential user trying to solve the below problems,
- High volume pre-screening
- Using iCIMS database to reach out to past candidates to source

What do you like best about the product?

This is my 2nd implementation with iCIMS, and I have used the Recruit and Onboarding portals, HRIS integration, bi-directional data feeds to a background vendor, and Agency and Hiring Manager portals. I have also worked on the back end of other HR systems, such as Taleo, PeopleSoft, ADP and SuccessFactors. Comparatively, getting iCIMS up and running and working on the back end is MUCH easier than any of these other systems. Along with that, the iCIMS support and project resources are phenomenal, highly responsive and will go above and beyond to make the system work for your process.

From a systems admin, or recruiter standpoint, the iCIMS online training is incredible and it provides an excellent foundation of the system. With a little bit of internal training and explanation on the company's specific setup, and the intuitiveness of the system itself, people get up to speed very quickly.

What do you dislike about the product?

This is not as much of a dislike for iCIMS, as it is a recommendation to be ready to assign the right resources internally. iCIMS quotes project time expectations, not taking into account who the company has assigned to the project or their experience level, which places unrealistic expectations on the project manager and implementation timeline. Also, iCIMS sells the system as "super easy" to configure, which it is, but without clearly defining the internal resources needed, signoff, testing and adjustment requirements, people who are not knowledgeable about systems implementations start asking "can't we just turn it on"? LOL, no.

One thing iCIMS could do is to outline a real number of hours and duration required of tasks and testing, and provide best practices and recommendations up from for what types of internal company resources are recommended for implementations.

What problems is the product solving and how is that benefiting you?

At both companies, we implemented iCIMS to convert from entirely manually, cumbersome steps in the recruiting, hiring and onboarding process. The intent was to make our HR resources more strategic and efficient in their daily work, and to streamline the time it takes to recruit, hire and onboard a new hire. Moving to this system certainly accomplishes all of those benefits.

Recommendations to others considering the product:

Make sure you have experienced, dedicated, resources to get the system up and running, even if it means pulling them off everything else for a few weeks. That, or hire a contractor with this type of experience. Also, ensure your HRIS system data is streamlined to only what is necessary to create a new hire record, and that your data and fields in the HRIS system is "clean".

Here's the difference in having the right resources and HRIS systems alignment.

At the first company, our HR team were specialists, dedicated to an area of expertise, and we had a very strong and responsive IT team. At the time, the iCIMS implementation was my main focus, and I was assigned an IT and HRIS resource, both with prior implementation experience. We also had several recruiters involved in testing and a dedicated, full-time, iCIMS Administrator. Due to this level of knowledge and support, we had all implementation work completed in less time than the iCIMS estimates.

With regards to the HRIS integration specifically, we had ADP, and a very knowledgeable, prior IT Director, as our HRIS Director, who had taken the time to clean-up our ADP data, prior to the integration, so it made the mapping and testing process seamless.

At the second company, we operate more as a decentralized "generalist" model, and this is a very small part of my daily job. I get pulled away from the project frequently for other priorities. Also, none of our HR resources are familiar with iCIMS, or systems implementations and back-end configurations in general. My project resources have been reassigned several times as well, or left in the middle of a project. Currently, I have two part-time HR resources, with non-overlapping schedules, who are also limited on the amount of hours they can contribute and have many other priorities as well. They are both smart, quick, learners, and are very helpful and supportive, but things move very slow since we cannot get connected or have limited testing time and too many days between meetings. We also have no one from IT aligned.

With regards to the HRIS integration specifically, our ADP system is set-up with multiple company codes, due to acquisitions which have not been fully integrated and have separate time and attendance systems and benefits plans, along with a lot of "required" fields, which means we have had to add a ton of fields to iCIMS, and the recruiters will have to manually assign unique position numbers in iCIMS to ensure the feed is mapped correctly. We will streamline the new hire keying process some with the HRIS integration, but certainly not as much as we could have if we had integrated acquisitions into our systems and benefits from day one, and had not assigned them to multiple company codes.

What do you like best about the product?

ICims looks like it could become a helpful tool for us.

What do you dislike about the product?

Nothing so far. I'd have to work with it more.

What problems is the product solving and how is that benefiting you?

A more automated approach for our recruiting

What do you like best about the product?

I love the customization of iCIMS. They keep on top of best practices and are continually developing new ways to integrate newer technologies. I've recently attended a collaborative workshop in Philadelphia that iCIMS hosted for current and prospective users. They don't just stop with an ATS; they go above and beyond to grow their system is ways that users need and continue to educate their users on ways to get the most out of the system.

What do you dislike about the product?

Generating custom reports can be very time consuming and difficult. The freedom to customize everything can lead to a lot of frustrations if you're having trouble locating the filters or functions you need. Once you are able to figure it out though, you can run a report and filter just about anything you can think of.

What problems is the product solving and how is that benefiting you?

Sourcing and tracking a candidate's application and multi-step interview process. Online paperwork for new hires through the Onboarding feature. Length of employment with our company. Length of time to fill a req. Improving quality of candidates that we're interviewing.

Recommendations to others considering the product:

Do it. You will not be sorry.

What do you like best about the product?

It has significantly increased our candidate pool because this system will still capture candidate information even if they abandon the process before they hit submit. Many other ATS do no have that capability.

What do you dislike about the product?

iCIMS does need to have reports that arr a combination or job profiles and person profiles. For example, I can run a report on time to fill for the company, for locations, for job titles, for job grades, etc. However, I cannot run a report on a hiring manager's average time to fill. A metric like this could be really helpful for workforce planning with new and future requisitions.

What problems is the product solving and how is that benefiting you?

We have lowered our Time to Fill across the company from 81 Days to currently 57 Days. This has been a huge accomplishment, and can really speak to the value of having a very clear communication strategy that iCIMS can help with.

Recommendations to others considering the product:

Make sure you have all of the potential recruiters in on the implementation process, instead of just one leader.