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New ATS and loving it!
What do you like best about the product?
ease of use, customer service, overall capabilities
What do you dislike about the product?
the data migration from my old ATS to iCIMS left a lot to be desired
What problems is the product solving and how is that benefiting you?
reporting and filling open positions
Recommendations to others considering the product:
fully understand the data migration prior to the data transfer
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Great system with flexibility
What do you like best about the product?
I like the ease of use of the system. I was able to implement icims just under 13 weeks. I really like how their customer service is always available and willing to help.
What do you dislike about the product?
the constant upgrades to the system - while i understand that some are necessary, many of them are just preferences and sometimes i wished that we had the option to accept the changes or not.
What problems is the product solving and how is that benefiting you?
tracking candidates, reporting and job posting. We have realized how long our process was before we had the system and unpleasant our candidate experience was
Recommendations to others considering the product:
Have CS # handy as they are very helpful and can assist you with many things quickly.
Best in breed for a company like ours
What do you like best about the product?
The iCIMS Recruit platform is well-suited to a small-mid sized firm like ours. Functionality is robust and the platform is easy to use. There is easy access to user training and continuous improvements. Most of all, the customer service is top-notch. Response times exceed my expectations regularly and the the responders are knowledgeable and genuinely motivated to help.
What do you dislike about the product?
The reporting capability, while extensive, is not as intuitive as would be ideal. There is training available, but it is an art to be mastered. I believe it is coming as part of future iterations, but at this point does not fully integrate with Outlook, which can be a mild nuisance.
What problems is the product solving and how is that benefiting you?
I am very pleased with iCIMS Recruit - we have been able to better track candidates through our process, search effectively within our own database of candidates, and report accurately on trends. It is an excellent ATS.
Recommendations to others considering the product:
It's a fine system, most ideal for mid-sized and large companies, but solid for smaller firms as well, with great scalability during growth.
Good results in first year of use
What do you like best about the product?
Flexibility of the application, dynamic reporting, and ease of the application for our applicants.
What do you dislike about the product?
I would like there to be a standard customizable application. We use the standard application that iCIMS has in their library, but we are unable to customize it without a very high monthly fee added to an already steep payment. Custom reports need to be made more user friendly.
What problems is the product solving and how is that benefiting you?
We were wanting an applicant tracking system with more flexibility, ease of use, and better reporting capabilities. Once we adjusted to the system, we have found that it is fairly intuitive. The reporting section is much more complicated than it should be, but the reports we are able to pull from the system are almost limitless.
Recommendations to others considering the product:
Spend a lot of time learning the custom reporting section. It takes a while to master. Also, have all job descriptions and expectations organized before switching. This will make implementation much easier.
Expectations exceeded
What do you like best about the product?
iCIMS is so easy to use and their customer service is superb. System is fully customizable and works as promised.
What do you dislike about the product?
The only complaint that we have is that sometimes emails sent from iCIMS to candidates get stuck in their "Junk Mail" folders because of the way that the sending email address is formatted.
What problems is the product solving and how is that benefiting you?
The system makes sorting though a high volume of candidates painless. Being able to have iCIMS integrated with our payroll system was huge for us.
Easiest Applicant Tracking
What do you like best about the product?
iCIMS has completely streamlined our entire recruiting processes, enabling us to automate many of our operating procedures, allowing us to be more organized, efficient and interactive with our candidates.
What do you dislike about the product?
As we have configured the system to our department's needs, there have been a few tweaks we needed adjusted. iCIMS Helpdesk has been proactive, responsive and flexible in providing the support we need, and making the system work for us.
What problems is the product solving and how is that benefiting you?
We are working on ensuring that every applicant receives a response to their application, regardless of the status. iCIMS makes that easy with their customization features and actions.
Recommendations to others considering the product:
Go through the system as a Recruiter, an Administrator, a Hiring Manager, and an Applicant. Be familiar and understand what your platforms are displaying and how they function.
iCIMS is Beast
What do you like best about the product?
Ease of use, configurations, tracking management and friendly interface.
What do you dislike about the product?
Nothing aside from the cost, which is reasonable.
What problems is the product solving and how is that benefiting you?
Compliance with the dreaded OFCCP, internal HR compliance issues and effective candidate pipeline management.
Recommendations to others considering the product:
Buy it.
I have used the system for almost 9 months
What do you like best about the product?
I enjoy how user friendly it is. It was very quick to learn.
What do you dislike about the product?
I don't like when I have to call support I am put on hold a very long time.
What problems is the product solving and how is that benefiting you?
We can post our jobs much easier.
Recommendations to others considering the product:
None at this time
Happy customer since 2008
What do you like best about the product?
iCIMS is highly customizable and incredibly easy to navigate. The best feature though is their customer service responsiveness. When I have a problem or need help running a report, customizing a field, etc. I receive a quick response to my tickets or can get a support person on the phone immediately. I have not found this with other providers.
What do you dislike about the product?
A few of the updates to the platform have made certain features more cumbersome (e.g. information that used to be a click away is now buried a few clicks deep).
What problems is the product solving and how is that benefiting you?
Our hiring process has been streamlined, and OFCCP compliance has been made effortless through their partnership with Job Target.
Our company has 5000 + employees and we use iCIMS to keep track of interview candidates.
What do you like best about the product?
I can keep track of entire hiring process using this software. It is very easy to understand and follow.
Some other features I like are: 1. Mobile friendly, 2. Outlook compatible, 3. Good reports generation. 4. Linkedin interface etc. . . . . .
Some other features I like are: 1. Mobile friendly, 2. Outlook compatible, 3. Good reports generation. 4. Linkedin interface etc. . . . . .
What do you dislike about the product?
There needs to be an option to create OR insert my own steps and create a follow up plan accordingly. Which will help me to track things better. There is no functionality to add reminders for myself.
Also the resumes are not sent as attachments. Resumes are being sent as web portal. Which needs improvement.
Also The cost is little bit pricey for the features provided.
Also the resumes are not sent as attachments. Resumes are being sent as web portal. Which needs improvement.
Also The cost is little bit pricey for the features provided.
What problems is the product solving and how is that benefiting you?
Centralized tracking, which helps when a particular recruiter is not around or is on vacation. the process does not halt.
Recommendations to others considering the product:
Give this a try and you will switch your existing system for sure.
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