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SOC 2 for non-IT managers
What do you like best about the product?
The best part is that we passed our audit with Prescient on the 1st try! No remediation needed.
What do you dislike about the product?
Communication. Our point of contact at Secureframe was very kind, patient and professional. She always followed through, and I could count on her to follow up after our phone calls. However, it was clear from the beginning that we weren't speaking the same language. We didn't understand the terminology she used, and vice versa. I am not in IT, and throughout this process it felt like there was a language barrier. When we'd ask questions, she'd go to her engineers for help, and then forward us their exact responses. We needed someone who could understand our questions, and translate between us and engineering. Instead, it often created more confusion, and resulted in longer time frames. Toward the end, I'd have to ask for the same thing multiple times. While she was timely in her responses, they were almost always wrong on the first try. I would have to clarify more than once what I was looking for.
Also, we chose Secureframe because the person we initially spoke with recognized our simple system, and said the SF team would help us determine which sections of compliance we could skip over because they don't apply. For example, we don't house our own servers, and we don't use a cloud infrastructure. However, when we started working with our account manager, she was adamant that every section needed to be completed. This was highly confusing, as there were times when we simply didn't have anything to add as evidence. When we finally got to our practice audit, they removed several sections, and told us that they were unnecessary. Had we known that, we could've completed this process weeks earlier.
Also, we chose Secureframe because the person we initially spoke with recognized our simple system, and said the SF team would help us determine which sections of compliance we could skip over because they don't apply. For example, we don't house our own servers, and we don't use a cloud infrastructure. However, when we started working with our account manager, she was adamant that every section needed to be completed. This was highly confusing, as there were times when we simply didn't have anything to add as evidence. When we finally got to our practice audit, they removed several sections, and told us that they were unnecessary. Had we known that, we could've completed this process weeks earlier.
What problems is the product solving and how is that benefiting you?
We simply needed to gain SOC 2 Type 1 compliance so we could continue serving some of our clients who rely on us for website hosting and development.
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SecureFrame is such a game changing product for companies trying to achieve compliance.
What do you like best about the product?
Secureframe integrates with literally every product in our tech stack. It aggregates all of the tasks for each compliance framework and manages our assets, personnel. It's basically a swiss army knife for SOC2 & HIPAA compliance.
What do you dislike about the product?
There isn't much I would complain about. Secureframe is a newer platform and like all newer products, there are some bugs but nothing that takes away from the product.
What problems is the product solving and how is that benefiting you?
We are using Secureframe to achieve SOC2 and HIPAA compliance. The biggest thing Secureframe provides is the organization and plan to achieve compliance. We can easily monitor and secure everything in our network.
Recommendations to others considering the product:
Make sure you are ready as an organization to engage with Secureframe. The platform allows you to move quickly.
Awesome Sauce!!
What do you like best about the product?
Alexis and Secureframe provided hands-on guidance with a dedicated Customer Success Manager and support from security and compliance experts. If you get to work with Alexis, she's awesome!!
What do you dislike about the product?
Nothing. Only that Secureframe was around earlier (or I didn't know of it earlier!)
What problems is the product solving and how is that benefiting you?
SOC2 internal compliance
Easy to use, helping us ask good questions
What do you like best about the product?
I didn't really know where to start in working towards our SOC 2 report. It's a large undertaking, with lots of different parts. Their system has made it easy to get started, and continue working away at producing evidence piece by piece. Their customer success folks help by answering questions and keep us on track with our progress.
What do you dislike about the product?
Some of their integrations could use some work, with weird refreshing steps required to get thigns in sync.
What problems is the product solving and how is that benefiting you?
We're working towards obtaining a SOC 2 report, they've been incredibly helpful in this work.
Recommendations to others considering the product:
All the players in the space offer similar integration sets, look at exactly what you need, and the help the company offers. Our customer success person has been fantastic at keeping us moving.
Super fast and smooth Soc 2 compliance
What do you like best about the product?
- Extremely responsive through the whole process via slack
- Easy to use and intuitive platform
- Great recommendations on auditors
- Easy to use and intuitive platform
- Great recommendations on auditors
What do you dislike about the product?
Nothing at all, it was perfect. We did not have any complaints
What problems is the product solving and how is that benefiting you?
Achieving soc 2 compliance quickly and smoothly
Recommendations to others considering the product:
It's a no brainer
The team is so responsive and helpful
What do you like best about the product?
The 1:1 attention the team gives you to help solve complicated issues
What do you dislike about the product?
The secureframe site itself is not the most intuitive, there are often bugs when syncing information- and a lot has to be entered manually
What problems is the product solving and how is that benefiting you?
SOC2 compliance, secureframe saved us so much time having to figure out what was required of our team
Top marks
What do you like best about the product?
We love the team and platform at Secureframe. From the first day, they've been there to hold our hand and make a messy process feel relatively painless. They've also been flexible in working with us as we grow.
What do you dislike about the product?
What's to dislike. They're an amazing team, their platform is beautiful and easy to navigate, and they are well priced. We have no complaints and look forward to an enduring partnership.
What problems is the product solving and how is that benefiting you?
We are working with them on our SOC2 certification, including audits of our technology platforms, background checks on our personelle, and generation of policies.
Beautifully designed product and process.
What do you like best about the product?
From start to finish, our team was very pleased with the Secureframe platform. The easy-to-use Reports tab helped us get SOC 2 ready in under three months. We looked at a few alternatives before signing with Secureframe, and I can assure you that you won't find a better product, process, or group of People in this space.
What do you dislike about the product?
I think there is a slight of a learning curve in the beginning to get up to speed, especially if you're looking to get prepared in a short period of time (for the first time ever). While there are tons of integrations out of the box, I think it'd be cool to see Secureframe open up an API to other app developers to connect into their ecosystem. For example, we use Themis for managing certain policies and procedures internally and would like to see it communicate with our Secureframe Policies tab.
What problems is the product solving and how is that benefiting you?
We're looking to enhance our network security and infrastructure and receive SOC 2 Type I and Type II reports. We were able to get SOC 2 ready in under three months. It was also very beneficial to connect with Secureframe's partner network of auditors. The entire process was very transparent - from both pricing and execution standpoints.
Great vendor!
What do you like best about the product?
High touch, informed, and professional. Appreciate all the help!
What do you dislike about the product?
Nothing. Was great! Appreciate all the help!
What problems is the product solving and how is that benefiting you?
Soc2 compliance
SecureFrame provided a Streamlined SOC2 Type 2 Process
What do you like best about the product?
The online tool and integrations were very usable and helped us work independently. It was helpful to have the shared Slack channel and Google Drive as well to answer questions and share documents.
What do you dislike about the product?
There were a few bugs with the integrations, several of the work items related to Cloud Providers needed back and forth to resolve.
What problems is the product solving and how is that benefiting you?
We are obtaining SOC2.
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