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Great service
What do you like best about the product?
Secureframe treats you like a person, their platform is robust yet clear, and their representatives really work with you one on one to help your progress towards compliance and totally understand what you need.
What do you dislike about the product?
There are some items that need to be added or removed on the backend. But, due to their great connection, it doesn't take long for me to request that edit and them to execute on it.
What problems is the product solving and how is that benefiting you?
We are preparing for SOC2 compliance and need the support and guidance of experts. Secureframe has worked with us closely to ensure that we create, update, and verify the right materials and items.
Recommendations to others considering the product:
There are other players in the space that may be flashier, but connect with Secureframe, ask them questions, and explore your needs.
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Great customer support, time saving platform
What do you like best about the product?
Customer support & 3rd party service integrations
What do you dislike about the product?
Lack of auto reminders and evidence collection for integrated services.
What problems is the product solving and how is that benefiting you?
1. First time SOC 2 setup: policy documents & checklists
2. Working with an auditor: the SecureFrame audit manager is on our side to help with policy mapping and initial evidence collection.
2. Working with an auditor: the SecureFrame audit manager is on our side to help with policy mapping and initial evidence collection.
Amazing, informative, and quick support from the Secureframe team members!
What do you like best about the product?
I love the one-on-one support we receive with the Secureframe team members. They are quick to respond, knowledgeable, and patient with our questions. As this is our first time getting certified for SOC2 and ISO, there was a lot of confusion I had with this process. However, Alex and Jonathan at Secureframe so kindly walked us through every step of the way! With the Secureframe portal itself, I love how the website is integrated with other platforms (ex. Slack, Google, etc) to see exactly what steps are needed/see what is missing from our company. Secureframe has a fantastic alerting and reporting system that outlines every category of the certification process and lets us know what is needed. It is also an excellent tool for maintenance of SOC2/ISO. I had full trust and confidence in my Secureframe managers and could confidently rely on them if I needed help. Secureframe was instrumental in this entire process and we loved them!
What do you dislike about the product?
Although Secureframe is great at alerting for specific categories, there was still a lot of self-learning that I had to do along the way. It would be great if some education was provided on what the SOC2 categories entail and why (ex. Asset management, Vendor Management, Why "x" policy needs to be in place). It would also be great if Secureframe could provide some alternatives/options for each category for further guidance.
What problems is the product solving and how is that benefiting you?
With the SOC2/ISO process, there was a lot of things we didn't know until we started using Secureframe. There's a lot of mystery and information overload regarding this whole process, so it's nice to have someone who is familiar with all the controls to fall back on. We realized there is a LOT of maintenance that needs to be done with SOC2/ISO and I have confidence that someone at Secureframe will help us answer a question that we may have.
Recommendations to others considering the product:
You won't regret choosing Secureframe with your compliance help. They are friendly, knowledgeable, and the website is easy to review.
Great tool for SOC2 Process
What do you like best about the product?
Easy to track status for each soc2 compliance
What do you dislike about the product?
Some evidence are showing "Needs Work" even though we uploaded the evidence and selected the appropriate category.
What problems is the product solving and how is that benefiting you?
SOC2 compliance
Secureframe makes SOC2 compliance straightforward and easy
What do you like best about the product?
I usually hate cold sales e-mails offering services... I had already spoken to three other SOC readiness firms and had received quotes. I'm so happy I responded to Secureframe's cold outreach and decided to engage with them as opposed to the other firms. They have made our SOC compliance efforts significantly faster and easier. Things I love: 1) Affordable, transparent pricing at a fraction of the price compared to old-school, traditional compliance firms 2) Fast, helpful customer support to all our questions in Slack 3) Actual security experts on their Customer Success team (Kyle is incredible) 4) Easy-to-use dashboard and readiness reports 4) Templates for policies and procedures 5) Great introductions to high-quality and affordable audit firms.
What do you dislike about the product?
Nothing. Secureframe has been a phenomenal partner to us.
What problems is the product solving and how is that benefiting you?
Achieving SOC 2 compliance in a fraction of the time (Secureframe's support, expert advice, integrations, templates and management dashboard are huge time savers). Huge cost savings compared to legacy compliance firms without compromising on quality or high standards.
Great customer success. Super helpful to get through the SOC2 process
What do you like best about the product?
Customer success
Integrations
Communication
Integrations
Communication
What do you dislike about the product?
Better UI would be nice
Refresh vulnerabilities in an ad hoc manner
Refresh vulnerabilities in an ad hoc manner
What problems is the product solving and how is that benefiting you?
Get through the SOC2 process
Finding the right auditor
Finding the right auditor
We were constantly delaying our SOC2, until we learned about Secureframe
What do you like best about the product?
Secureframe saved us months of time to get SOC2 audit ready. Everything was super quick with integrations, and the support was amazing to help us go through it.
What do you dislike about the product?
Really hard to say anything here, as we really loved every piece of it. Perhaps, there were 1-2 issues with some data upload, that the dev team was quick to fix.
What problems is the product solving and how is that benefiting you?
Secureframe helps us accelerate our SOC2 certification process. We saved tons of time within the company and accelerated the process of getting there.
Secureframe guides all the steps needed and takes the pain out of fetching data from various sources
What do you like best about the product?
We saved a lot of time using Secureframe. Its intuitive UI and excellent support streamlined every step for us, automating hundreds of manual tasks. They assisted in fetching all the vendor data, and our employees easily onboarded themselves through the seamless workflows.
Preparing for SOC 2 can be confusing and full of surprises. During the process lot of unexpected extra work can arise, adding pricing and duration. With Secureframe's clear pricing model and process, you know exactly what you’re getting from the start.
From the beginning, we got a dedicated Customer Success Manager who is always available and very supportive. Their security and compliance experts are professionals ready to assist whenever it is necessary.
Preparing for SOC 2 can be confusing and full of surprises. During the process lot of unexpected extra work can arise, adding pricing and duration. With Secureframe's clear pricing model and process, you know exactly what you’re getting from the start.
From the beginning, we got a dedicated Customer Success Manager who is always available and very supportive. Their security and compliance experts are professionals ready to assist whenever it is necessary.
What do you dislike about the product?
The platform logs you out too frequently, but I guess it's a security measure :-)
What problems is the product solving and how is that benefiting you?
SOC 2 compliance.
Benefits:
Hours saved—for me and my team
Transparent process and pricing
Support from real security experts
Benefits:
Hours saved—for me and my team
Transparent process and pricing
Support from real security experts
Everything you could ask for in a SOC 2 vendor
What do you like best about the product?
Above all else, the Secureframe team is amazing and always available to help. They have folks on the team that can answer questions on every stage of security compliance: from selecting an auditor, to implementing best practice cloud security, and to writing your policies. As this was our first time going through SOC 2, I don't think we could have asked for a more supportive and responsive vendor to work with.
Beyond all that, the platform is consistently improving. Compared with a vendor like Vanta, Secureframe seems to ship a better product and is hyper-focused on making the experience better for users. All the integrations I needed were there (at least in some form), and I was able to write all my policies directly in the Secureframe platform.
Beyond all that, the platform is consistently improving. Compared with a vendor like Vanta, Secureframe seems to ship a better product and is hyper-focused on making the experience better for users. All the integrations I needed were there (at least in some form), and I was able to write all my policies directly in the Secureframe platform.
What do you dislike about the product?
Sometimes navigating within Secureframe can be a little confusing – it can be challenging to find the specific setting you're looking for. For example, I frequently reference the SOC 2 readiness report, but getting there means going to the Monitoring section -> Reports -> SOC 2 report. It's not bad once you get familiar with the system, but it does bring a bit of a learning curve.
What problems is the product solving and how is that benefiting you?
- Readiness for SOC 2 certification (both Type 1 and Type 2)
- Advice on how to successfully obtain a SOC 2 cert
- Saving our team loads of time in creating policies, onboarding employees, etc.
- Advice on how to successfully obtain a SOC 2 cert
- Saving our team loads of time in creating policies, onboarding employees, etc.
SecureFrame, excellent platform.
What do you like best about the product?
SecureFrame is a very intuitive platform.
Secureframe has more than 40 integrations with other software, including GitHub, integration that allows you to streamline the evidence collection process continuously and efficiently.
Secureframe has more than 40 integrations with other software, including GitHub, integration that allows you to streamline the evidence collection process continuously and efficiently.
What do you dislike about the product?
Secureframe is great risk management software.
What problems is the product solving and how is that benefiting you?
Integration with more than 40 third-party software, this platform offers a shared Slack channel, email and calls that helps us finish each audit quickly and efficiently.
In the evidence collection process, evidence can be automatically exported or extracted for detailed observation for quick correction.
In the evidence collection process, evidence can be automatically exported or extracted for detailed observation for quick correction.
Recommendations to others considering the product:
SecureFrame offers many integrations that help us streamline the entire process, one of them is direct integration with your MDM that helps to collect any information in a unique and secure way.
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