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get your certifications in place with this amazing platform
What do you like best about the product?
The platform is super easy to use. The level of integrations are great. Support is always there
What do you dislike about the product?
Some extra integrations that would make our like easier.
What problems is the product solving and how is that benefiting you?
Generating the documentation for a security audit and the integration with auditors
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Fantastic experience with Secureframe - could not have gotten SOC 2 certified without them!
What do you like best about the product?
The pre-made policy documents were convenient at the time, and have been EXTREMELY useful since. Customer support was fantastic - thanks so much to Brandon and Rob.
What do you dislike about the product?
We had a lot of trouble getting the in scope computers certified / approved - that process could be looked at / improved.
What problems is the product solving and how is that benefiting you?
Since we got our SOC 2 Type 1 certification, Secureframe has helped us win new customers, because we're able to show adherece to even strict cybersecurity requirements.
Solid app but could use some minor tweaks
What do you like best about the product?
The app is intuitive to use and addresses most of our security and policy needs. The collaboration aspect is especially helpful because most of our usage involves filling out infosec and data due diligence forms for prospects and clients which require input from multiple cross functional teams. I also love the web plugin feature since it helps me speed up responding to online data due diligence forms by minimizing the amount of back and forth between resources.
What do you dislike about the product?
It can take an inordinate amount of time to upload Questionnaires, which can be frustrating. And sometimes Questionnaires don't upload altogether. I also wish there was more flexibility and variety with respect to the different types of question categories available when uploading Questionnaires. We deal with a large variety of data due diligence questionnaires from prospects and clients in a variety of formats that aren't all accounted for in the app (i.e., multiple choice, yes/no/not applicable, multiple select, etc). I also wish it were possible to search policies by keyword, not just by title.
What problems is the product solving and how is that benefiting you?
Secureframe primarily helps us to manage the speed up the process of responding to prospect and client due diligence/infosec questionnaires as a part of the pre sales and sales process. We also use it to manage our policies and keep them up to date using version control. We are working on building out a Trust Center that we can refer prospects to in order to cut down on the amount of time and effort required to respond to pre-sales due diligence forms.
The Absolute Best for SOC2 Compliance
What do you like best about the product?
SecureFrame has the best support team, hands down. Whenever we have a question about any issue, they respond within minutes and help us find the answers fast. Their compliance tests are relatively easy to follow along with, and the entire UI of the product makes it incredibly easy to get in compliance fast.
What do you dislike about the product?
The only complaint I have is that some of the connections to other services can be a bit tricky depending on how your backend is set up.
What problems is the product solving and how is that benefiting you?
SecureFrame is helping us reach SOC2 compliance. They are making it much easier to do so.
Incredible service. Great communication. Helpful insights.
What do you like best about the product?
Secureframe's communication stands out to me. They're always on point with detailed answers whenever I'm in a bind with questions. Plus, they don't just stop at one solution; they lay out all the options right from the start, which cuts down on the email ping-pong. Their suggestions often end up being oriented with our future goals anyways. So it works out well.
What do you dislike about the product?
To be honest, my dislikes about Secureframe were mostly about the web interface and how it felt to use it. But I've got to hand it to them, every time I've flagged something, they've taken it to heart and improved the experience. Sometimes it was a random emprovement I saw later down the road, sometimes they'd let me know something was specifically implemented. I am not sure if this was because it was already on the roadmade, or if it was possible it wasn't. Now, finding something to dislike is more of a difficult find since... it has been rather smooth-sailing since then.
What problems is the product solving and how is that benefiting you?
Secureframe is a lifesaver when it comes to getting our ducks in a row for audits and compliance certs. They make sense of the endless documents, controls, serving up just what we need to know so we can get right to work. Paired with reminders and their check-up meetings. Pretty stellar service relationship for sure.
Easy to use as an employee + great customer support
What do you like best about the product?
I like that the software is easy to use and very straight-forward. It clearly showed me what needed to be completed for my company's security requirements.
What do you dislike about the product?
There was one question I had about completing the last step of my training, but I was able to connect very quickly to a customer support rep who answered my question right away and it got resolved ASAP! It had to do with a third-party vendor that my company uses.
What problems is the product solving and how is that benefiting you?
It helps us keep track of our security policies and training to ensure all users are compliant with the protocols in place.
Easy to use
What do you like best about the product?
There is a simple dashboard and getting compliant is checklisted out in an easy way.
What do you dislike about the product?
It's expensive, but comparable to competitor pricing and totally worth it when comparing against the alternative of doing it manually.
What problems is the product solving and how is that benefiting you?
As a business, we store highly sensitive data for our customers. SecureFrame enables us to ensure our security is HIPAA compliant. We also need SOC2 for many of our customers and SecureFrame makes the audit process much easier.
Streamlined SOC2 Compliance Preparation
What do you like best about the product?
Secureframe streamlines SOC2 compliance with its intuitive interface and comprehensive features.
Exceptional support ensures a smooth experience. Highly recommended for efficient and effective compliance preparation. I like best the dashboard which show the progress and breakdown plus it integrates easily with other platforms such as AWS,Github in which it comprehensively checks what needs to be accomplished.
Exceptional support ensures a smooth experience. Highly recommended for efficient and effective compliance preparation. I like best the dashboard which show the progress and breakdown plus it integrates easily with other platforms such as AWS,Github in which it comprehensively checks what needs to be accomplished.
What do you dislike about the product?
May be just the manual clicking of the refresh button to update the data.
What problems is the product solving and how is that benefiting you?
Secureframe pinpoints the features we need to activate or implement in order to achieve SOC2 Compliance. It benefitted us by streamlining the process.
Secureframe
What do you like best about the product?
Simplifies often complex compliance processes. The automation of compliance testing saves resources and hours.
What do you dislike about the product?
None at this time. The implementation was quick and allowed our compliance analysts to begin work immediately.
What problems is the product solving and how is that benefiting you?
Reduces multiple inefficiencies in gathering evidence for multiple frameworks.
Premium product with a bright future
What do you like best about the product?
Secureframe takes the guess work out of compliance. It is very easy to get in and start seeing areas for remediation early on. The remediation guidance is top notch and the automated scanning through integrations really cuts down on a lot of the audit work. Every interaction with the support team has been incredible with quick turnarounds and they don't judge me when I ask stupid questions.
What do you dislike about the product?
Some of the task and test management pieces would benefit from some bulk operations. It can get tedius when you have numerous items that need the same update. The AI tool for remediation is clearly still in the early stages.
What problems is the product solving and how is that benefiting you?
We are working towards a few different compliance standards and Secureframe is guiding us on that journey.
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