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Robust, scalable and easy to use enterprise grade monitoring platform.
What do you like best about the product?
Ease of use, integration with other platforms, wide configuration options and enhanced feature set.
What do you dislike about the product?
Support can sometimes take longer than expected to assist with queries.
What problems is the product solving and how is that benefiting you?
Robust and scalable monitoring of enterprise grade.
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LogicMonitor - Customisable and Extensive
What do you like best about the product?
The customisability of the platform is great. I use the tool daily to keep a finger on the pulse of our environment.
We've made use of the ability to build custom scripts/monitors to monitor and present dashboards for patch status and device inventory which is handy for our customers.
I also enjoy the amount of data it ingests as it allows us to get a good feel for the environment.
It was relatively simple enough to integrate with CW PSA and has a few good integrations with Meraki and other platforms.
Support is pretty good, our Account Manager and Technical team we deal with are always really helpful at providing solutions whenever they arise.
We've made use of the ability to build custom scripts/monitors to monitor and present dashboards for patch status and device inventory which is handy for our customers.
I also enjoy the amount of data it ingests as it allows us to get a good feel for the environment.
It was relatively simple enough to integrate with CW PSA and has a few good integrations with Meraki and other platforms.
Support is pretty good, our Account Manager and Technical team we deal with are always really helpful at providing solutions whenever they arise.
What do you dislike about the product?
Monitors are all number based so pulling and displaying strings is a bit difficult within the platform from what I've seen. It was a little difficult to implement due to this.
Would be nice to be able to pull strings as a variable.
There's also a relatively steep learning curve to make use of all the features.
And it would be really nice to get proper aruba central reporting however that may be a limitation of Aruba's API rather than LogicMonitors capabilities. SNMP monitoring works fine.
Would be nice to be able to pull strings as a variable.
There's also a relatively steep learning curve to make use of all the features.
And it would be really nice to get proper aruba central reporting however that may be a limitation of Aruba's API rather than LogicMonitors capabilities. SNMP monitoring works fine.
What problems is the product solving and how is that benefiting you?
A robust monitoring platform is a must-have for any MSP. But it needs to be customisable to fit the needs of each individual customer. While we've had other monitoring tools, LogicMonitor allows us to apply rules to the monitors in a way that makes it easier to filter out unneccessary information.
The Dynamic Thresholds functionality is great for filtering out things that are automatically scheduled (example being CPU spikes due to AV scans at a specific time of the day). It also allows us to provide a simple dashboard to executives so they can get a snapshot of their environment and how its performing.
LogicMonitor solves the problem of requiring someone online 24/7 reviewing environments. Our service desk is not a 24/7 operation however LogicMonitor provides a good early warning system when things do break after hours.
The Dynamic Thresholds functionality is great for filtering out things that are automatically scheduled (example being CPU spikes due to AV scans at a specific time of the day). It also allows us to provide a simple dashboard to executives so they can get a snapshot of their environment and how its performing.
LogicMonitor solves the problem of requiring someone online 24/7 reviewing environments. Our service desk is not a 24/7 operation however LogicMonitor provides a good early warning system when things do break after hours.
LogicMonitor provides a low maintenance and automated solution to monitoring our AWS Environment
What do you like best about the product?
Great automation and discovery of AWS resources and instance monitoring. Large amount of datasources makes setup easy. Extensive customization options to pull data from external sources. Users can easily manage alerts and find resource graphs to diagnose issues. Great support.
What do you dislike about the product?
More complex customization does require working around design choices. Alerting based on historical data isn't possible. Closed off data isn't accessible for integrating with external applications such as on-call or incident management.
What problems is the product solving and how is that benefiting you?
LogicMonitor provides insight into the performance of our AWS cloud resources and applications. LogicMonitors automation and easy setup allows us to focus on our core business of providing a SaaS service to customers while still being confident they're getting the best experience possible.
Get monitoring going easily and quickly.
What do you like best about the product?
How easily we can deploy standard monitoring and quickly create some ad-hoc proflies for our weird environments.
What do you dislike about the product?
The trap processing is antequated at present. But that is being actively worked on by LM. SO looking forward to good things here.
What problems is the product solving and how is that benefiting you?
THe ease of deployment and getting monitoring up and running quickly.
ServiceNow Inegaration for Event management.
ServiceNow Inegaration for Event management.
LogicMonitor is an excellent cloud-based infrastructure monitoring platform
What do you like best about the product?
Comprehensive Monitoring, Ease of Use, Automation and Scalability
What do you dislike about the product?
It would be great if we could have a good collection of predefined datasources and timely responses from the chat support
What problems is the product solving and how is that benefiting you?
Easy of use
Logical LogicMonitor
What do you like best about the product?
Easy to configure. Comprehensive suite of DataSources (checks). Good return on investement with out-of-box configuration options providing powerful insights that immediately lower MTTR. Great product support, be it through well maintained documentation or customer support. Extensible and easy to integrate into systems such as ITSM or messaging tools for alert notifications. Easy to implement with bootstrap based collector deployment. A product I find myself using more and more as part of my day to day as it's features and the depth of information it extends becomes more prevalent and critical to BAU operation.
What do you dislike about the product?
It is unfortunate that datapoints are unable to return text values. Whilst text can be parsed to represent an outcome it's abstraction to an integer obfuscates information. There are some configuration elements of the system that do not lend themselves to scalability. Dashboards and graphical representation of data isn't quite as configurable as with other products within the same space.
What problems is the product solving and how is that benefiting you?
Administrative overheads associated with custom monitoring tool deployment, management and development.
Good Software all in all - but expensive
What do you like best about the product?
Software, Functions, easy to use for all users
Implementation and Integrations are very good
Implementation and Integrations are very good
What do you dislike about the product?
Expensive
Support is getting worse and worse
Support is getting worse and worse
What problems is the product solving and how is that benefiting you?
We can ensure the monitoring of our customers' infrastructure and receive meaningful alerts
Use it every day
What do you like best about the product?
Provided you have a reasonable understanding of your architecture the LogicMonitor suite provides a great overview of the landscape, and highlights the areas requiring attention with sufficient detail to indicatre where to start working to resolve any issues. We use it several times a day so it is a part of our workflow, though mostly used at the start of the day. We make extensive use of a custom dashboard we have specific to our requirements and is a fantastic jumping-off point for issue determination and resolution. It has saved a fair amount of time as well, and helped identify patterns both intra-daily as well as over longer periods. No complaints, thouhg realise there's a lot left to work through
What do you dislike about the product?
There is a lot of detail, can be overwhelming if you are not well-vesed in yourt enviornment. This is actually a good thing though, as you can get up to speed quickly with what you have, and it is clear the areas that require attention, which is hte whole point.
What problems is the product solving and how is that benefiting you?
Patterns of issues are easily identified
Review of Logic Monitor
What do you like best about the product?
The customer support is outstanding along with the ease of use and ability to implement changes quickly. I end up using the product multiple times a week to help me in my jo.
What do you dislike about the product?
The new UI is taking some time to get used to along with the Selenium website monitoring still needs work.
What problems is the product solving and how is that benefiting you?
It's meeting all of our corporate monitoring needs.
Easy to learn and use
What do you like best about the product?
It's fairly intuitive once set up. I also like that LM includes a training module that helps get the basics down quickly. Also, if features are needed that aren't currently in LM, the devs listen and are willing to create updates. Excellent and responsive customer support
What do you dislike about the product?
Unable to mass move or select multiple systems to perform actions on at the same time
What problems is the product solving and how is that benefiting you?
It's allowing us to keep a finger on the pulse of our infrastructure and client facing websites.
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