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Rocketlane... or the tool who made me a more organised Onboarding Manager!
What do you like best about the product?
Rocketlane allows me to keep track of my projects' milestones and deadlines in a clear, efficent way. I can, at a glance, understand what needs to be done for a client, log hours spent working on a project, and update dates and timelines easily.
What do you dislike about the product?
There are certain minor designs and features that I'm not fully in love with (the UX for logging time and completing a task, namely). But the Rocketlane team is very receptive of our feedback and is constantly in contact with our team lead to share this internally on their side.
What problems is the product solving and how is that benefiting you?
Rocketlane came to replace our previous tool which was not comfortable to use, and lacked many features that make Rocketlane a better fit for our current needs. Rocketlane solved the visibility issue for me, as it allows me to very easily keep track of every project I am managing, easily sharing information with customers through the platform. It also helps me stay organised and be up to speed with my projects' tasks.
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Streamlining our implementation process
What do you like best about the product?
We've used Rocketlane for over a year now. I thoroughly enjoy working with everyone on the Rocketlane team! Madhu, Krishita, Vishnu, Sri, and everyone on the Care team have taken great care of us.
What do you dislike about the product?
We would love to see more product adoption/engagement metrics within Rocketlane to help give insight into what area(s) of the implementation process to improve! Examples of engagement metrics: How many customers are "actively" using Rocketlane? Which tasks are being engaged and not engaged with?
What problems is the product solving and how is that benefiting you?
Before Rocketlane, our project implementations were managed in Google spreadsheets. Rocketlane has allowed us to:
1. Modernize our implementations process
2. Centralize information to improve productivity
3. Integrate with Salesforce to bilaterally push/pull project statues
1. Modernize our implementations process
2. Centralize information to improve productivity
3. Integrate with Salesforce to bilaterally push/pull project statues
Streamlining our implementation process
What do you like best about the product?
We've used Rocketlane for over a year now. I thoroughly enjoy working with everyone on the Rocketlane team! Madhu, Krishita, Vishnu, Sri, and everyone on the Care team have taken great care of us.
What do you dislike about the product?
We would love to see more product adoption/engagement metrics within Rocketlane to help give insight into what area(s) of the implementation process to improve! Examples of engagement metrics: How many customers are "actively" using Rocketlane? Which tasks are being engaged and not engaged with?
What problems is the product solving and how is that benefiting you?
Before Rocketlane, our project implementations were managed in Google spreadsheets. Rocketlane has allowed us to:
1. Modernize our implementations process
2. Centralize information to improve productivity
3. Integrate with Salesforce to bilaterally push/pull project statues
1. Modernize our implementations process
2. Centralize information to improve productivity
3. Integrate with Salesforce to bilaterally push/pull project statues
Great tool for Onboarding
What do you like best about the product?
Love the collobaration it allows with customers. Makes project managing during onboarding super seamless where we can clearly track the different stages and progress
What do you dislike about the product?
Nothing significant I can think of at this time. It's a good tool with great potential
What problems is the product solving and how is that benefiting you?
Onboarding is critical for us since the exchange of information during the stage defines success for us through out the customer journey. There is shared ownership with the customer to get the required data and complete tasks on product for a successful onboarding to happen. Rocketlane allows me to definte the journey clearly and split tasks clearly outlining owners. This way there is clarity on blockers, progress and other aspects
Great tool for Onboarding
What do you like best about the product?
Love the collobaration it allows with customers. Makes project managing during onboarding super seamless where we can clearly track the different stages and progress
What do you dislike about the product?
Nothing significant I can think of at this time. It's a good tool with great potential
What problems is the product solving and how is that benefiting you?
Onboarding is critical for us since the exchange of information during the stage defines success for us through out the customer journey. There is shared ownership with the customer to get the required data and complete tasks on product for a successful onboarding to happen. Rocketlane allows me to definte the journey clearly and split tasks clearly outlining owners. This way there is clarity on blockers, progress and other aspects
Effective tool built by a great team
What do you like best about the product?
We use Rocketlane for client onboarding and it is a great tool to handle it efficently in a proper project management approach.
The team behind Rocketlane is extremely helpful, they go above and beyond anytime I have a question and they are very open to feedback.
The team behind Rocketlane is extremely helpful, they go above and beyond anytime I have a question and they are very open to feedback.
What do you dislike about the product?
There is nothing I can truly say I dislike - there are little details here and there that could be improved for a perfect UX, but nothing major.
What problems is the product solving and how is that benefiting you?
Giving structure to client onboarding
Sub-tasks, Tasks, phases - Rocketlane has got it all!
What do you like best about the product?
Rocketlane is the perfect onboarding platform that gives the customer a seamless postsales experience.
What do you dislike about the product?
Nothing on top of my mind. fills most of the gaps
What problems is the product solving and how is that benefiting you?
We have close to 60 different steps before a customer goes live and Rocketlane simplifies these steps and makes the process seamless.
Sub-tasks, Tasks, phases - Rocketlane has got it all!
What do you like best about the product?
Rocketlane is the perfect onboarding platform that gives the customer a seamless postsales experience.
What do you dislike about the product?
Nothing on top of my mind. fills most of the gaps
What problems is the product solving and how is that benefiting you?
We have close to 60 different steps before a customer goes live and Rocketlane simplifies these steps and makes the process seamless.
Helps save time and money
What do you like best about the product?
Rocketlane has enhanced the onboarding experience for our customers.
What do you dislike about the product?
No downsides as of now. The integration with Salesforce is also seamless.
What problems is the product solving and how is that benefiting you?
Our onboarding was happening in silos and after we got Rocketlane it is streamlined and solves 95% of our onboarding requirments.
Helps save time and money
What do you like best about the product?
Rocketlane has enhanced the onboarding experience for our customers.
What do you dislike about the product?
No downsides as of now. The integration with Salesforce is also seamless.
What problems is the product solving and how is that benefiting you?
Our onboarding was happening in silos and after we got Rocketlane it is streamlined and solves 95% of our onboarding requirments.
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