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Soaring with Esper: A Lesson in Mobile Device Mastery
What do you like best about the product?
In a landscape brimming with mobile device management solutions, Esper notably stands tall, proving itself as a giant with strengths that cater to various user needs and preferences.
(1) User-friendly Interface
From the get-go, Esper presents itself with an intuitive user interface that welcomes both the tech-savvy and the beginners. Its cleanly designed dashboard and easily navigable menus made the task of managing multiple devices not just simpler but, dare I say, quite enjoyable.
(2) Continuous Upgrades and Updates
Esper’s development team is evidently relentless in its pursuit of perfection, rolling out updates that not only enhance performance but also introduce new features that keep it ahead in the competitive market. This forward-thinking approach ensures that users have access to a product that is constantly evolving and adapting to the changing landscape.
(3) Versatile Device Compatibility
Esper plays well with a plethora of devices, a feature that stands it in good stead especially in diverse device environments. Whether it was an Android tablet, a smartphone, or even a non-standard device, Esper seamlessly adapted, demonstrating an admirable level of versatility that is indeed a testament to its robust architecture.... I just wish you did iOS and other operating systems.
(1) User-friendly Interface
From the get-go, Esper presents itself with an intuitive user interface that welcomes both the tech-savvy and the beginners. Its cleanly designed dashboard and easily navigable menus made the task of managing multiple devices not just simpler but, dare I say, quite enjoyable.
(2) Continuous Upgrades and Updates
Esper’s development team is evidently relentless in its pursuit of perfection, rolling out updates that not only enhance performance but also introduce new features that keep it ahead in the competitive market. This forward-thinking approach ensures that users have access to a product that is constantly evolving and adapting to the changing landscape.
(3) Versatile Device Compatibility
Esper plays well with a plethora of devices, a feature that stands it in good stead especially in diverse device environments. Whether it was an Android tablet, a smartphone, or even a non-standard device, Esper seamlessly adapted, demonstrating an admirable level of versatility that is indeed a testament to its robust architecture.... I just wish you did iOS and other operating systems.
What do you dislike about the product?
As impressive as Esper has proven to be in the mobile device management sphere, my journey wasn’t without its turbulence. I encountered a few rough patches where I felt Esper could undeniably enhance its offerings to reach the epitome of user satisfaction.
Pricing Structure
While Esper offers a solid range of features, its pricing structure leaves room for improvement. I found myself wishing for more competitive pricing tiers, especially for educational institutions and non-profits, sectors that could greatly benefit from more budget-friendly options.
Customer Service Post-Contract
My initial interactions with Esper's customer service were promising, with responsive and knowledgeable representatives. However, post the one-year contract signing, I noticed a significant dip in the level of attention and promptness in responses. It was somewhat disheartening to experience this change, and I hope to see Esper take strides in maintaining consistent customer service quality irrespective of the contract stage.
Pricing Structure
While Esper offers a solid range of features, its pricing structure leaves room for improvement. I found myself wishing for more competitive pricing tiers, especially for educational institutions and non-profits, sectors that could greatly benefit from more budget-friendly options.
Customer Service Post-Contract
My initial interactions with Esper's customer service were promising, with responsive and knowledgeable representatives. However, post the one-year contract signing, I noticed a significant dip in the level of attention and promptness in responses. It was somewhat disheartening to experience this change, and I hope to see Esper take strides in maintaining consistent customer service quality irrespective of the contract stage.
What problems is the product solving and how is that benefiting you?
A one-stop shop for managing a fleet of Android phones released around the world. Once the devices are in the field we (the administrators) do not touch the devices, so everything needs to be EASY and remotely controlled.
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Very good once you get used to the system.
What do you like best about the product?
The ability to be able to control over 100 devices from far
What do you dislike about the product?
The way it handles app y
Updates. When trying to update and app sometimes it takes a long time to do so and to maintain same version across devices
Updates. When trying to update and app sometimes it takes a long time to do so and to maintain same version across devices
What problems is the product solving and how is that benefiting you?
Be able to deploy apps and manage tablets across a big team
Great Product
What do you like best about the product?
Great mobile device management solution provided by esper
What do you dislike about the product?
There is nothing to be dislike about esper
What problems is the product solving and how is that benefiting you?
To manage devices according our industry needs.
Great Product
What do you like best about the product?
The device and apps from esper is great.
What do you dislike about the product?
There is nothing to be disliked in Esper
What problems is the product solving and how is that benefiting you?
To manage the apps on multiple devices
Great but can be improved.
What do you like best about the product?
Easy App Upload, Install and Uninstall.
Device Settings.
Device Settings.
What do you dislike about the product?
Remote access very slow despite having sufficient internet bandwidth.
What problems is the product solving and how is that benefiting you?
Allowing remote access to devices.
Better MDM
What do you like best about the product?
App UI/UX, Simplicity and information communication.
What do you dislike about the product?
Version controlling for an existing app for user testing environment.
What problems is the product solving and how is that benefiting you?
Solving application installation problem for client.
Best MDM I habe ever worked with
What do you like best about the product?
All the features, Easy interface and best customer support.
What do you dislike about the product?
Sometimes glitches in app update frustrates but otherwise all good.
What problems is the product solving and how is that benefiting you?
We ship our own hardware and software to our customers and Esper helps manage app updates, configuration etc.
Excellent in everything
What do you like best about the product?
You can do pretty much anything you need with Android devices. Really easy to use, you don't even need to read the manual to work at intermediate levels.
From my experience it is perfect for configuring and controlling school devices.
Really easy to contact the staff who resolve doubts and problems quickly
From my experience it is perfect for configuring and controlling school devices.
Really easy to contact the staff who resolve doubts and problems quickly
What do you dislike about the product?
There is no serious problem, maybe some temporary connection failure with the remote viewer.
What problems is the product solving and how is that benefiting you?
Bulk device configuration, application distribution, remote control of devices.
Great Mobile Management Software
What do you like best about the product?
I really like the groups function and visibility of names, serial numbers and location of all of the devices. It is helpful to have everything listed about the device for clarity and communicating with other about which one you are referring to.
What do you dislike about the product?
Pipelines are probably the least helpful in the Esper software. If a device loses wifi connection even for a little bit, it can disrupt the push setting out to the device.
What problems is the product solving and how is that benefiting you?
Esper is helping me with the ability to have android devices in Kiosk mode while still allowing certain apps to be accessed by the user. It is also helping me with remote device management, like wifi settings and history logs.
Great Tool for Remote Assistance
What do you like best about the product?
Easy to use and informative tool to troubleshoot
What do you dislike about the product?
so far, I do not dislike anything about Esper.
What problems is the product solving and how is that benefiting you?
It helps us view tablets remotely when diagnosing issues
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