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BeyondTrust Remote Support a robust product in its area to secure and facilitates remote connections
What do you like best about the product?
It's security is main advantage over other competitors in market.
It supports multi factor authentication and encription. It can be integrated with other identity solutions.
It supports multi factor authentication and encription. It can be integrated with other identity solutions.
What do you dislike about the product?
It is on higher cost as compare to other competitors.
What problems is the product solving and how is that benefiting you?
First thing is that we require the compliance for our client and it is auding and securely creating the remote connection which fulfilled our need.
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BeyondTrust - Great remote Support Tool! Plan your implementation fully.
What do you like best about the product?
The ease of use for our support agents means minimal training is required for using BeyondTrust though we have invested in BeyondTrust training from BTU. Integration with our ServiceNow ITSM system also streamlines the support process for our support agents. Lastly, having the security of knowing that our data is safely encrypted and controlled gives our Information Security team comfort as opposed to using less secure services to provide support in our healthcare environment.
What do you dislike about the product?
BeyondTrust system administration could be easier. It is sometimes difficult to properly define service groups within the tool. Active Directory integration for group creation could be smoother.
What problems is the product solving and how is that benefiting you?
Improve customer relations/service
Improve business process outcomes
Improve compliance & risk management
Improve business process outcomes
Improve compliance & risk management
Using Beyond Trust for office use and it works perfectly for Privilege management and Remote Support
What do you like best about the product?
It Eliminates usage of other third party dangerous apps and provides a secure platform. It is easy to use , implement and integrate with systems having lots of features.
What do you dislike about the product?
Sometimes it faces issues when connected on VPN's. Customer support is good though .
What problems is the product solving and how is that benefiting you?
It is greatly solving Privilege management and makes it a click only to get user access in easiest possible way.
The BeyondTrust Remote Support Love
What do you like best about the product?
Secure Remote Access, Comprehensive Feature Set, Platform Agnostic, Scalability and Flexibility and Customization and Automation
What do you dislike about the product?
Complexity of Configuration, Learning curve, cost
What problems is the product solving and how is that benefiting you?
Remote Access Management, Security and Compliance, Enhanced Collaboration
Bomgar - BeyondTrust Remote Support
What do you like best about the product?
Let me put it in simple words.
1. Very easy to use.
2. You put the IP address, hostname or RDP address and you will be able to take remote screen share access.
3. It is easy to reach the customer support of Team Bomgar through website or email.
4. I use it daily to help employees on their issues.
5. I can remotely login using IP address, I can ask the share the email with a link to take remote access and it is also integrated in our chat support portal.
1. Very easy to use.
2. You put the IP address, hostname or RDP address and you will be able to take remote screen share access.
3. It is easy to reach the customer support of Team Bomgar through website or email.
4. I use it daily to help employees on their issues.
5. I can remotely login using IP address, I can ask the share the email with a link to take remote access and it is also integrated in our chat support portal.
What do you dislike about the product?
The application hangs at times where we literally have to wait for about 1-2 minutes and it is not good while handling chats as a Service Desk Analyst.
What problems is the product solving and how is that benefiting you?
It is benefitting me in taking screen share access, remotely logging in to our servers, VDI's...etc
Remote support is a very good product
What do you like best about the product?
We like that it's compatible with all operating systems and devices, and that we can host the server on premises and that gives us full control over security and accessibility
What do you dislike about the product?
They can be a little slow about coming out with updates when Apple releases new operating systems that causes compatibility problems
What problems is the product solving and how is that benefiting you?
We are the IT for a university, so we have a wide variety of customers from faculty staff and students some have university supply devices while others bring their own devices so the ability to support them no matter where they're at and what device are using is essential to our operations
BeyondTrust Remote Support
What do you like best about the product?
Easy to use.
Ease of Implementation
Customer Support from anywhere
Many features like issues which helps to assign to specific team and solve the problem easily
ServiceNow integration helps for the requestor to connect with the support team easily.
session recording ans chat transcripts are availble in service now, it helps the othe support memeber to easily solve the issue.
Ease of Implementation
Customer Support from anywhere
Many features like issues which helps to assign to specific team and solve the problem easily
ServiceNow integration helps for the requestor to connect with the support team easily.
session recording ans chat transcripts are availble in service now, it helps the othe support memeber to easily solve the issue.
What do you dislike about the product?
Voice chat is not available, it would be helpful to communicate.
What problems is the product solving and how is that benefiting you?
Mostly all kind of issues with installations - OS support team
Appliaction issues - Application team
Appliaction issues - Application team
Great product
What do you like best about the product?
We spent about a year researching remote support products and BT was the very best and we have loved it the last year we've had it.
What do you dislike about the product?
The downloads still stay bomgar instead of BT
What problems is the product solving and how is that benefiting you?
Easily connecting with thousands of uses across the globe
BeyondTrust is a Great Bit of Software
What do you like best about the product?
Having easily managed jump groups and quick remoteability is key in our tier 1 help-desk role. We're a large mid-west retailer and need to be react and address issues quickly.
What do you dislike about the product?
I have personally not spent enough time within Remote Support to discover anything I truly dislike about it, or atleast anything that we can't configure and modify to our liking.
What problems is the product solving and how is that benefiting you?
Enabling quick and full-access to a user's device or a POS, as well as the ability to transfer files to and from systems, gives us immense ability to solve problems. Personally, being able to transfer tools to a system makes for much easier troubleshooting than having to navigate to each website, downloading, and setting up portable installtions of each.
Remote Support User Group
What do you like best about the product?
it works well, and it's flexible/configurable to suit our security requirements, support and learning is organised and well delivered.
What do you dislike about the product?
nothing really, but our implementation could be improved, so i guess some engagement if required from our side to get this done.
What problems is the product solving and how is that benefiting you?
our service desk and support teams use it to connect to devices to support onshore/offshore/remote users etc.
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