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Like Teamviewer but better
What do you like best about the product?
I like that you can configure BeyondTrust Remote Support within your domain's enviroment and that you can also group devices according to catergories, BeyondTrust Remote Support has several remote tools to support remote work like changing client display resolution, blocking client actions while you on the client's host machine etc.
What do you dislike about the product?
I can only dislike a few things about this tool, it is finely tuned for remote support but one of the few things that happen while you use BeyondTrust Remote Support is that the connection drops spontaneously and times connecting to a host machine can take several attempts.
What problems is the product solving and how is that benefiting you?
BeyondTrust Remote Supportsolves our need to assist remote workers with their technical issues promptly and easily, it reduces the downtime of wanting to get to the physical machine but instead we are able to remote into the host machine without any hassles and resolve the issues the client has.
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Good but not perfect
What do you like best about the product?
The tool is easy to use and the password handling is working well.
What do you dislike about the product?
If you have more than 50000 machines onboarded the tool is slow.
What problems is the product solving and how is that benefiting you?
Remote support and local administrator password solution for our enterprise business.
BeyondTrust Remote Support makes remote support easy.
What do you like best about the product?
Easy to use and flexible. The ability to log back in automatically after a reboot allows for a more user friendly and efficient support session.
What do you dislike about the product?
There are too many features. Sometimes simple works better.
What problems is the product solving and how is that benefiting you?
The ability to login to an unattended system. This allows us to work independently without the need of a user being onsite.
Good feature set, well priced if on-prem
What do you like best about the product?
Bomgar is a reliable option, having reviewed several other solutions recently it's feature reach. We have the on-prem hosted solution which makes it cost effective (we have perputual licenses from years ago)
What do you dislike about the product?
It works very well, the only thing that can occassionally trip us up is a brief period to apply updates to the appliance, but that's not particularly problematic.
What problems is the product solving and how is that benefiting you?
It allows us to easily and reliably remotely support our users, on a range of devices. Mostly Windows and Apple., but some linux, chrombook and others.
One of the best solution that you can have
What do you like best about the product?
The easy that you can improve your security for all your sessions, and you can do easier your life to connect to all your devices and you can have logs or recordings of your sessions
What do you dislike about the product?
maybe that at the beginning could be difficult to implement if you don't know what your assets are and how are store all your users also it's a little bit expensive
What problems is the product solving and how is that benefiting you?
In our case we solved the issue that we could not monitor all the users that are login, with this solution we can prevent that the user share their credentials and also we can have logs for all session that we do
Great tool to connect remotely to internal customers
What do you like best about the product?
The easilbilty to connect to customers via IP Address, computer name or push via email.
What do you dislike about the product?
I have no dislikes about BeyondTrust RS!!!
What problems is the product solving and how is that benefiting you?
BeyondTrust allows me to easily assist customers by not only seeing their computer access, but also being able to control actions on their machine.
Solid Product with Outstanding Support
What do you like best about the product?
We use the cloud based BTRS and being able to support our customer base from anywhere provides exactly what we need.
What do you dislike about the product?
Using the system for over five years has exposed no true weaknesses other than maybe a very large set of options that may not be fully utilized.
What problems is the product solving and how is that benefiting you?
We support a large base of medical imaging systems and this system simplifies connection and file transfers.
Very convenient and fast connections speeds
What do you like best about the product?
Whether I'm providing remote support to a customer of collaborating with a colleague, this product makes it simple to connect to other devices and control them remotely.
What do you dislike about the product?
I was once cut off while in a session but maybe it was my network though it was easy to reconnect.
What problems is the product solving and how is that benefiting you?
Simple to share my screen with remote employees and helps me troubleshoot problems on other devices to keep applications stable and enable employees to work efficiently.
Remote support for the win
What do you like best about the product?
With Bomgar Remote support, you can provide support on Windows, Mac, iOS, Linux, and Android. This tool has been a critical save for more remote employees. The ability to do a remote session with a phone and access the camera to see what the user sees is excellent.
What do you dislike about the product?
The initial buy in and license cost can be steep, however once in the system you appreciate all of the tools. I do wish that the admin config side had more helper tips for use.
What problems is the product solving and how is that benefiting you?
Remote support on managed and non-managed machines without leaving a huge footprint. Having the end user see that the client is removed at the end of the session gives them comfort knowing "big brother" is not watching after getting help.
BeyondTrust Bomgar Tool is one of the best
What do you like best about the product?
It's very easy to use with so many features while controlling a remote PC.
What do you dislike about the product?
While in remote access of the PC, pushing the user for admin elevation is a bit time taking.
What problems is the product solving and how is that benefiting you?
It's solving the problem of taking remote access of the end user's PC without any issues.
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