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External reviews

301 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Ximena Q.

I consider it very organized and intuitive.

  • March 30, 2023
  • Review verified by G2

What do you like best about the product?
It is effortless to understand how it works; it is pretty helpful that you can filter the multiple functions and parts of the website, so you can easily find the components and modify them.
What do you dislike about the product?
In my personal experience, one of the things that I dislike is that if you don't have the newest version, there are many things that you can't do. Another thing is that when you upload an image, it can lose its quality.
What problems is the product solving and how is that benefiting you?
In my personal opinion, one of the things that it solves for the company I work for is that whenever we have to update a promotion or present a temporary benefit for our clients, and we eventually have to go back to our traditional advertising, we have a record of the versions that mention the time it was last updated and we can quickly go back to it.


    Melissa R.

Great headless, API-led CMS

  • March 30, 2023
  • Review verified by G2

What do you like best about the product?
The level of flexibility regarding what is possible within Contentful via APIs and the supporting documentation, the ease of making and pushing content changes for both the global and regional business teams, Strong architectural support during the onboarding process
What do you dislike about the product?
There need to be more templates available that teams can take advantage of since it is such a different approach for many people who are used to legacy CMS' systems. The process to push content changes to a staging environment first to test and then out to production could be more seamless.
What problems is the product solving and how is that benefiting you?
Pushing content to our headless react application which lives both on our website globally as well as in our in-store retail application to help customers pick the right product for themselves. The benefit is the speed in which updates can be made and the flexibility of how each regional business team can make updates per region.


    Real Estate

Thoughts about Contentful

  • March 28, 2023
  • Review verified by G2

What do you like best about the product?
I think that it is simple to use and easy to teach someone to use.
What do you dislike about the product?
I haven't really run across something that I don't like that would be related to Contentful.
What problems is the product solving and how is that benefiting you?
It helps us to update the Website with ease and allows others to get in and make updates without having to go through a lot of training.


    Computer & Network Security

Clunky and complicated

  • March 28, 2023
  • Review verified by G2

What do you like best about the product?
The level of customization -- like being able to add helpful hints to tell people what kind of data goes in each field.
What do you dislike about the product?
Using Contentful requires a different mindset and it takes some time to understand how all the pieces fit together. It's possible that some of my frustration comes from my company's instance of it -- I haven't used it in any other jobs. Many tasks feel like they should take way less effort, it's hard to get things to look nice, and it's easy to accidentally make errors. It feels like way too much clicking to achieve simple tasks. I find search less helpful than I'd like.
What problems is the product solving and how is that benefiting you?
Being able to update the website, add new pages, and edit pages.


    Health, Wellness and Fitness

Good software for web content

  • March 28, 2023
  • Review verified by G2

What do you like best about the product?
Ease of use to update information. It is easy to preview new data.
What do you dislike about the product?
Adding existing content requires too many clicks. Also, adding new rows to the current list requires clunky dragging, and the row often gets added to the wrong place by accident.
What problems is the product solving and how is that benefiting you?
It allows me to update the information displayed on our website so that the public can see our roster of clinicians that are available to them.


    Insurance

the goal in our company was to do a revamp of our legacy websites, we decided to use contentful so

  • March 28, 2023
  • Review provided by G2

What do you like best about the product?
The possibility to have multiple spaces, and the potential to handle multiple languages
What do you dislike about the product?
The default contentful long text editor is very limited, it forces us too integrated some application like tinyMCE which is paid
What problems is the product solving and how is that benefiting you?
As we have many brands, Contentful lets us have a solid backend code, so we don't have to re-code each time we want to sort out a new brand; we can handle it on Contentful, much faster and less time consiming


    Architecture & Planning

Next generation content platform

  • March 28, 2023
  • Review verified by G2

What do you like best about the product?
Contentful is a simple and highly available system. It runs smooth, gives you endless possibilities, offers structured yet creative ways of working, and most importantly the time from thought to launch can be very short.
What do you dislike about the product?
I find Contentful to have very few downsides. Support can be hard to reach if you are a spoiled type, API response times can be somewhat buggy once per quarter, and the awesomeness can be tough to believe when talking to new stakeholders.
What problems is the product solving and how is that benefiting you?
Contentful gives us a possibility of working acrozz platforms, projects and departments while bringing awesome content to our many markets very fast. We have gained a lot from using this.


    Jack G.

Useful and very easy to use.

  • March 28, 2023
  • Review provided by G2

What do you like best about the product?
It is a straightforward site to use when publishing content. Everything is easy to find and very self-explanatory. It can all be accessed within a few clicks of a button.
What do you dislike about the product?
If you are looking to publish a large number of content with identical titles, or accidentally send an incorrect version of something over, you can't rectify this without having to title it with a number of spaces at the end.
What problems is the product solving and how is that benefiting you?
It is making it easy to be able to publish content to a number of locations on a website without confusion and with a lot of simplicity. It is also something that is easy to train other people on.


    ronald b.

allows you to reach more customers

  • March 08, 2023
  • Review provided by G2

What do you like best about the product?
Professionally I must add that the tool is quite necessary for operations in terms of content management in a complete way, I like it mainly because I do not consider it a difficult tool to use or expensive, its functions allow you to create a more specific content model of ours. brand as well as being precise and punctual when giving some type of message and that it captures the attention of our clients, allows us to create tickets at our convenience and be more customizable
What do you dislike about the product?
In general, I have not presented any option that requires this system or that I consider does not work well, it is easy to understand it, so it is much easier for a professional to work with it.
What problems is the product solving and how is that benefiting you?
When we talked about having a system that would improve operations, the need arose to have a program that would allow content to be shared quickly and it is something that this system has allowed in recent years, as well as how to distribute it quickly.


    Gabriel A.

A good product, but doesn't scale very well

  • February 03, 2023
  • Review verified by G2

What do you like best about the product?
Completely open content modelling. Contentful allows to create our own content models and provides a UI to our non-technical colleagues to build entire pages in our website without any engineering interaction. The super-flexible validation options helps us ensure Contentful's data is always up to date.

Contentful's APIs are amazing, they are fast, and they allow to do anything that can be done in the UI, from fetching data to editing content models and even visual settings of the UI.

The Contentful CDN supports fetching assets with dynamic resizing, optimization, and format conversion. That has been very helpful to improve our website's performance.

The permissions are very flexible and granular.

The Compose app is a very good improvement over the traditional Contentful UI, which simplifies a lot the model for content editors: editors can only see top-level entries and all the structure is rendered in a flat structure in one page. The publish button shows an easy UI to publish all children components.
What do you dislike about the product?
Contentful does not scale very well:
* The UI became painfully slow, probably because of the size of our space
* The contentful environments are extremely limited. We can only create copies of another environment, and after that there's no way to merge the content back. In the end, content editors don't use that feature and end up creating a lot of drafts/updated entries that never get published.
* Linking to the issue above, there's no easy way to undo changes. We have to open a separate Compare popup. After undoing changes the history disappears and there's no way to go back to where you were.
* Our space is full of dead and orphan entries. There is no way to identify these in the Contentful UI, so we ended up building a lot of tooling for that ourselves.
* The Contentful UI is very complex for content editors (nesting in many levels, hard to publish a page and all children). They created the Compose app, which solves that problem, but it's a separate app and there's no way to enforce editors to use it so I've found it very hard to encourage people to use it, especially because everybody lands in the traditional UI after login.

I think the Contentful team is making great steps towards improving these issues. An example is the Studio app, which is a much better UI for editors. However, it will be released as a paid app. It feels to me that basic features like that should not be paid extra.
What problems is the product solving and how is that benefiting you?
* Building a website that can be managed by non-technical colleagues
* Managing permissions of who can change certain types of pages
* Their CDN allows hosting materials and optimize them