Just Works - Rock Solid 12 months in.
We deployed this product just over 12 months ago. We are a mission critical public service agency and have had great results. No issues whatsoever. We haven't had to use support until today just to see how AWS subscriptions work for renewal and had an answer on the weekend within 3 hours for a question that was more about how AWS works than this product. Would absolutely recommend this!
it did not work for me
I have spent more than 14 hours setting up this Freepbx, it keeps crushing, not accessible either via GUI and SSH. i have Launched few ints ,all same results, i have used the server type they recommended , but still not luck ! whenever i entry setting, the same inst goes offline, I've been a user of Freepbx since 2016, I'm familiar with it .i don't see any where on AWS page for support!. I regret the time i wasted using this garbage , I thought it would be faster and simpler to launch freepbs on AWS , but i guess i was wrong! i'm going to back to other hosting Co
Amazing support from TheWebMachine
We've been using freepbx on-prem for ages. We've chosen this AMI to migrate some of our workload to the cloud and have the option for support from a sangoma partner.
Indeed, we reached out to TheWebMachine for a few highly technical questions and their responses nailed it, 100% to-the-point without hassle!
Thank you very much!
Flawless Setup Support
After setting up the FreePBX instance I experienced a couple configuration challenges. I reached out to TheWebMachine support and was provided step by step assistance. I would recommend their 30 day trial and giving TheWebMachine a chance to streamline your PBX implementation.
Easy install and setup with GREAT customer support.
I moved from an on premises FreePBX to AWS. I had some hiccups along the way (my fault for not paying close enough attention to documentation), The support I received was above par. Quick responses and very informative. I probably would still be trying to fix this 6 months later if not for their support. Definitely recommend this AMI
Super easy to configure and it works like a charm
This was super easy to configure and it works like a charm.
Also their support is great and quick. Two and half years on it and zero problems :)
Thank you!
Full Featured Phone System
What do you like best about the product?
FreePBX allows us to not only take calls while not in the office but also ties into our CRM software to let us know who is calling as well. No longer do we have to wait around for calls. We have the system deployed in the cloud so there is no need for us to keep a system or servers running as well as maintain the firewall permissions for the system. All we have to do is have a VOIP Phone available or use a VOIP mobile app to access the system.
What do you dislike about the product?
Although the system is very powerful and full of features, the interface is a little bit overwhelming. Also, the interface compared to others like 3CX feels more cluttered. In setting up it took a while to find the options and menus that I was looking for in the system.
What problems is the product solving and how is that benefiting you?
FreePBX allows us to make calls while out of the office using our office phone lines. Gone are the times of having to block phone numbers on our cell phones so that we don't have customers calling our mobile phones instead of the office line. Also we can access our voicemail while out of the office as well as have it transcribed and sent via e-mail.
Recommendations to others considering the product:
If you are considering FreePBX, I would recommend finding a hosting provider to set it up on. Doing this fixed our firewall issues as well as the need for the server to be located in-house.
FreePBX with VOIP.MS
What do you like best about the product?
Inexpensive compared to other providers.
What do you dislike about the product?
Recently they experienced a DOS attack rendering the service inoperable. Fortunately, I had a secondary VOIP provider. I'm sure VOIP.MS has learned a lot from this attack and is better hardened. Having a provider experience this kind of unfortunate attack gives them the opportunity to re-evaluate their security. Doubt they will be in this position again. Everyone has a plan until they are punched in the face. I believe VOIP.MS has a plan now.
What problems is the product solving and how is that benefiting you?
Low cost VOIP for my home & home office. Easily integrated into my home automation system.
Powerful open source PBX based on Asterisk, must consider if SAAS is no-go
What do you like best about the product?
FreePBX is one of the simplest PBXes to install on-premise. You should consider it if SAAS PBXes are a no-go. Powerful security rules, comprehensive settings, many features that you will use, great extensibility
What do you dislike about the product?
Of course, on-premise PBXes have some disadvantages. The first thing that you should know is that your connectivity must be reliable, or your communication will not be that great. Next, you should consider setting up proper backups. At last, some features of SAAS PBXes like fixed-mobile convergence (FMC) will not be available for you (at least not as easy as on SAAS PBXes)
What problems is the product solving and how is that benefiting you?
We are using FreePBX as our main office PBX, and it gives us an essential ability not to depend on one provider, so we can easily switch between them. Also, using some "VPN magic," we can communicate between our offices for free. We regularly use it in conferencing (not only between colleagues but also with our customers).
Recommendations to others considering the product:
You should know that if you are going to put FreePBX on your machine, it should have a stable power and network connectivity
Free PBX
What do you like best about the product?
I love that I not only get my voicemails on my phone but by email as well.
What do you dislike about the product?
I can't set my voicemail message. At least, I have not figured out how.
What problems is the product solving and how is that benefiting you?
I no longer have to use my cell phone for work. It has cut down our telephone service costs by
Recommendations to others considering the product:
I recommend Free PBX to anyone looking for telephone services. It meets all of my expectations and more!
