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External reviews

128 reviews
from G2

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    Program Development

A Disappointing Experience with Grafana Labs

  • January 09, 2025
  • Review verified by G2

What do you like best about the product?
The concept behind Grafana’s platform is promising—visually appealing dashboards, broad integrations, and the possibility to monitor metrics all in one place.

However, our overall experience turned out to be very disappointing.
Despite only testing Grafana Cloud’s Prometheus service for a short time—and encountering immediate limits that prevented any real functionality—we were billed thousands of dollars with no clear explanation or help.

Attempts to resolve the issue were met with minimal cooperation and opaque justifications that left us feeling let down rather than supported.
What do you dislike about the product?
Our company’s experience with Grafana Labs has been extremely disappointing and frustrating. We briefly tested Grafana Cloud’s Prometheus service—at most for an hour—and encountered immediate technical limits (remote write cap and rate limits). Despite those limits preventing a successful setup, Grafana still billed us thousands of dollars (over $4,000) for alleged “usage” we can’t verify.

When we requested a detailed breakdown (such as which metrics or IP addresses were involved), Grafana’s support team could only repeat that they saw a large volume of data hitting their cloud, insisting it was our fault without giving concrete evidence.

Their attempts at resolution were minimal at best—offering small partial refunds on a huge invoice—and pointedly ignored our contention that the usage data they claimed to have seen was inconsistent with our actual test.

Even after explaining that we never got the service fully working and canceled in fear of racking up more charges, Grafana was unwilling to provide a fair or transparent resolution.

If you’re looking for a cloud solution that stands behind clear pricing, customer-friendly policies, and helpful support, our experience shows Grafana Labs doesn’t meet those standards.

We ended up paying an unjustifiably high bill for a failed test and received almost no cooperation in understanding or rectifying the situation.

It felt like a money grab rather than genuine customer support.
What problems is the product solving and how is that benefiting you?
Grafana Labs aims to centralize monitoring data—metrics, logs, and traces—into one unified platform. That helps in general terms - They just dont want to execute on on helping their customers.


    Yashavanth K.

Awsome product for montoring the server utilization

  • October 29, 2024
  • Review verified by G2

What do you like best about the product?
Its better tool for monitoring the utilization server.
What do you dislike about the product?
i dont ahve that much access.
loging issue
What problems is the product solving and how is that benefiting you?
Its solved for montoring the utilization CPU, RAm and sever status


    Gaurav b.

Great product to sort and view logs

  • October 19, 2024
  • Review provided by G2

What do you like best about the product?
We do not have to go in every node and check logs separetely. This tool organises the logs in such a great manner and also provides filters to apply. we can switch from different nodes to one another. I am a new user but it didnt take time for me to learn and use this tool.
What do you dislike about the product?
Didnt find any issue yet, it was pretty great for me
What problems is the product solving and how is that benefiting you?
grepping logs is the one problem it solved as I had to look in to lot of logs now it is very easy


    Mayra D.

clean visualization of financial data

  • September 04, 2024
  • Review provided by G2

What do you like best about the product?
The predictability of financial data
What do you dislike about the product?
Language of limited use for some functionalities
What problems is the product solving and how is that benefiting you?
cash flow of my company


    Aviation & Aerospace

Why you should use Grafana for office dashboard

  • August 13, 2024
  • Review verified by G2

What do you like best about the product?
I used it to create automated tracking dashboard for satelltie altitude and status.
What do you dislike about the product?
It was a bit confusing at the begining since I worked with local CSV as database, but I evantually was able to integrate it into my project after I got some answers from customer suport.
What problems is the product solving and how is that benefiting you?
It lets me track and monitor my system easily.


    Automotive

Best data visualization tool!

  • May 30, 2024
  • Review provided by G2

What do you like best about the product?
Grafana is very useful for visualizing and analyze vast quantities of data from a simple web interface. Also, it allows to view data in real time with Grafana Live, feature that we use a lot to debug problems in our systems.
It supports many types of data sources, but I think it’s best used with InfluxDB.
What do you dislike about the product?
It does not allow you to customize the list of predefined time periods. So every time you need to see a specific interval, you need to input the period of time.
What problems is the product solving and how is that benefiting you?
It allowed us to visualize data from the sensors in our infrastructure in real time


    Oscar P.

Easy tool for monitoring

  • May 09, 2024
  • Review verified by G2

What do you like best about the product?
The notification tool, you can link with slack :D, that's useful if we reconigze the errors in our projects.
What do you dislike about the product?
No docs in spanish :c something when you are setting the dashboards should be good have more docs about it or docs about to implement Grafana with languages like JS, I know grafana use influxdb to save the data, but examples of that would be great.
What problems is the product solving and how is that benefiting you?
Have one place with all relative information, this before use the graphs provided by AWS


    Nir L.

Amazingly easy to use and visually appealing

  • March 31, 2024
  • Review verified by G2

What do you like best about the product?
We are using Grafana to build visualizations for many types of data on our systems. The basic usage is of course DevOps DevOps-related graphs and visuals, but we are also using it to display line of business data dashboards. Grafana is easy to set up, easy to use, and produces high-quality graphs and dashboards. Its ability to connect to multiple data sources is an important feature, as well as the ability to extend it using external plug-ins.
What do you dislike about the product?
What I find less appealing is the pricing of the enterprise version and the fact that some important plugins are only available on the enterprise or cloud versions.
What problems is the product solving and how is that benefiting you?
We are using Grafana mostly to build and display visualizations and dashboards of our line of business data. While this is not the common use of Grafna it does the job very well and in many cases better than other tools in the market. We have many kinds of dashboards used by different stakeholders in the company and we are able to use them daily to keep track of our business results.


    Information Technology and Services

Best Observability Viewability Tool

  • February 07, 2024
  • Review verified by G2

What do you like best about the product?
- Great Dashboards with a bunch of different panels Variety
- Officially provides a lot of built-in dashboards
- Wide variety of Datasource compatible
- Explore option provides logging, tracing, and matrices
- Great integration with Loki and Mimir
What do you dislike about the product?
- Alerting via Grafana needs bit of improvement
What problems is the product solving and how is that benefiting you?
- With the help of Metric based dashboards we get in-depth Monitoring
- We get to stream logs with Loki on Grafana
- We also get tracing in Grafana via Tempo
- Debugging issue becomes easier
- Helps in Testing and Optimization


    Subash M.

Monitor your application

  • January 30, 2024
  • Review verified by G2

What do you like best about the product?
Consulidate all your application metrics in one place and display using different dashboard helping you to monitor your application perfomance.
What do you dislike about the product?
Use of Json for some dashboard can be pretty tricky.
What problems is the product solving and how is that benefiting you?
Helps in monitor application performance, memory usuasge, request througput in different dashbaords.