Best ticketing tool to resolve customer query
What do you like best about the product?
Freshdesk provide us the easiest user interface to understand customer query and also it helps us to provide best solution within given SLA
What do you dislike about the product?
Nothing as of now but if they can automate to help better
What problems is the product solving and how is that benefiting you?
We take customer queries through e-ticketing tool through Freshdesk to resolve within SLA
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