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Experience with Outreach
What do you like best about the product?
variety of ways to manage leads, such as adding sequences, sending direct emails and meeting invites, follow up reminders, all the necessary basics.
What do you dislike about the product?
some of the menus such as on the sequence, the primary home page where your sequence show
What problems is the product solving and how is that benefiting you?
helping me cut time on generating emails and follow ups, with their new AI addition
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Clean design
What do you like best about the product?
The user interface of Outreach is far superior than competitors on the market. It works great with Salesforce and has great deliverability.
What do you dislike about the product?
It could use more customization around reporting and it would be nice to be able to have multiple mailboxes. Lacks some features that newer platforms have incorporated.
What problems is the product solving and how is that benefiting you?
Outreach made prospecting simple and allowed us to stay up to date on account management
Makes using SalesForce WAY easier
What do you like best about the product?
I like the ability to call/text/email through Outreach in a much more simple UI. Being able to quickly access recording of teammates is helpful
What do you dislike about the product?
I wish that I could more easily log call notes during the call and that it would keep up with my typing speed. Sometimes it lags.
What problems is the product solving and how is that benefiting you?
Outreach makes using Salesforce easier for our team and makes call coaching and deal follow up much easier.
Outreach helps us win
What do you like best about the product?
The layout and ease of use- Reporting helps us gain insight into rep performance.
What do you dislike about the product?
Reporting could be much more customizable.
What problems is the product solving and how is that benefiting you?
Helps gain valuable insights into your sales performance with detailed analytics on open rates, click-through rates, and call metrics.
Outreach made it Simple
What do you like best about the product?
Easy UI with easy integrations and constant upgrades
What do you dislike about the product?
It oddly log outs sometimes and takes time even after going through SSO
What problems is the product solving and how is that benefiting you?
Nice reporting and easy access to sales admin to verfiy with other CRM's like SFDC
Easy to use and modern design
What do you like best about the product?
I really like the user interface of Outreach. I have used several tools like Outreach in other sales roles and this tool easily has the best interface out of all of them. Other tools are clunky and outdated in their design but Outreach is simple to navigate and use.
What do you dislike about the product?
I wish there were more ways to filter through tasks. I work in a high volume environment and sometimes it would be super helpful to filter through certain tasks and task types so that I can work them in groups.
What problems is the product solving and how is that benefiting you?
I work in a high volume environment and need a way to organize all of my outreach tasks. This paltform makes it super simple and easy to do all of that in one place.
Outreach isn't for Hubspot CRM users.
What do you like best about the product?
I like the sequences, triggers, rulesets.
What do you dislike about the product?
- They don't have native Hubspot CRM integtration and the current integration is via Hubspot and Hubspot isn't trying to solve the sync issues with Outreach integration on their end and Outreach has no clue about it.
- The Hubspot<>Outreach sync breaks once in every two weeks and it scans through all the records and all the contacts and accounts created during that time will not be synced until the full scan is completed and its affecting BDs productivity.
- Been seeing alot of issues with Outreach recently. The emails fail all of a sudden and we have to keep checking Outreach failure section all the time. It says the email failed due to inbox sync failure. But, other one-off emails go.
- Small issues were unresolved over a period of time like Sequence stats bulk export, emails, emails sent on Admin behalf instead of the actual user,
- Outreach is not meant for small teams with less than 30 BDs and have a Hubspot CRM.
- The Hubspot<>Outreach sync breaks once in every two weeks and it scans through all the records and all the contacts and accounts created during that time will not be synced until the full scan is completed and its affecting BDs productivity.
- Been seeing alot of issues with Outreach recently. The emails fail all of a sudden and we have to keep checking Outreach failure section all the time. It says the email failed due to inbox sync failure. But, other one-off emails go.
- Small issues were unresolved over a period of time like Sequence stats bulk export, emails, emails sent on Admin behalf instead of the actual user,
- Outreach is not meant for small teams with less than 30 BDs and have a Hubspot CRM.
What problems is the product solving and how is that benefiting you?
- Creating automated campaigns.
- tracking email opens/clicks/replies
- dialer
- tracking email opens/clicks/replies
- dialer
Outreach for a BDR
What do you like best about the product?
the snippets and email variables function. There should be more comprehensive documentation on the variables so you can make your own custom ones
What do you dislike about the product?
inability to change colour scheme / theme
What problems is the product solving and how is that benefiting you?
Email tracking and sequences
Outreach for keeping in contact with critical clienta
What do you like best about the product?
It does the work for me. I just queue up a natural sequence and go.
What do you dislike about the product?
It signs me out a lot from my Salesforce experience
What problems is the product solving and how is that benefiting you?
Automating my tasks and keepoing on schedule regardless of what I am actually doing.
Great Solution
What do you like best about the product?
in depth reporting, very useful. easy and intuative to set up sequences
What do you dislike about the product?
reports take 15 minutes to sync, which can be annoying on pipe-gen days
What problems is the product solving and how is that benefiting you?
out of the box reporting and integration with sales nav for outrea h
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