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All in one platform for managing Contact Centre
What do you like best about the product?
The platform offers an impressive range of tools and integrations, all of which are incredibly user-friendly.
What do you dislike about the product?
Specific functionalities in a micro level is not available such as monitoring a live chat, Multiple agent sending SMS to same contact at the same time, embedding PDF into an article.
What problems is the product solving and how is that benefiting you?
One of the standout features is the omnichannel support—handling voice, chat, email, SMS from a single platform has streamlined our processes and improved agent productivity. The real-time reporting and historical data access are top-notch, allowing us to make informed decisions quickly.
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The best CCaS
What do you like best about the product?
Its easy to use and implementation is very quick.
What do you dislike about the product?
Some integrations lack of documentation.
What problems is the product solving and how is that benefiting you?
Is solving an incresing cost with onpremises solutions and a security risk being that onpremises services need to be constantly updated
Why Genesys Cloud CX matter
What do you like best about the product?
Excellent innovation with revenue driven features which enabled best customer experience
What do you dislike about the product?
Cost management could be done better which can help customer to decide quickly on migration
What problems is the product solving and how is that benefiting you?
Genesys Cloud CX is providing Omnichannel solution which help agent to interact with custgomer accross chanel using single platform
User friendly, well organized.
What do you like best about the product?
I like how easy it is to find all your tabs, call logs, history as well as the phone functions.
What do you dislike about the product?
Don't have a negative experience with this tool.
What problems is the product solving and how is that benefiting you?
I wouldn't be able to say what issues the company had with NiceXone prior to switching to Genesys but in my personal opinion Nice was very outdated
Omnichannel Services
What do you like best about the product?
Omnichannel solution platform allows customers to engage through modern methods.
What do you dislike about the product?
Division awareness is lacking integration
What problems is the product solving and how is that benefiting you?
Enabling more automation for an improved agent experience leading to improved customer experience
I will recommend
What do you like best about the product?
Integration and flexibility about any CRM
What do you dislike about the product?
Nothing to dislike about Genesys cloud CX
What problems is the product solving and how is that benefiting you?
Genesys cloud CX for integration with customer CRM
genesis cloud cx_ManufacturingCompanyReview
What do you like best about the product?
Its scalable and easy to host and can be easily integrated in the organisation. It works smoothly with on Prim version as well
What do you dislike about the product?
Gensys should also have on primises solution
What problems is the product solving and how is that benefiting you?
It give us dialer facility, which help us to maintain our contact center service level up and running always :)
Long time user
What do you like best about the product?
Reachable fron anywhere, work everywhere.
What do you dislike about the product?
Not all on premise functionality is yet available
What problems is the product solving and how is that benefiting you?
Getting the interacties to the correct agent
Powerful, Scalable CX Platform
What do you like best about the product?
I’ve been promoting Genesys Cloud CX to many of my clients because of its seamless omnichannel support and intuitive interface. It simplifies managing voice, chat, email, and social media, while real-time analytics provide actionable insights to enhance customer experience. The platform’s scalability and smooth integration with CRMs make it ideal for growing businesses. Highly recommend for efficient CX operations!
Again, to name a few features I love;
• Seamless omnichannel support (voice, chat, email, social media) in one platform.
• Intuitive user interface that’s easy to navigate for both new and experienced agents.
• Real-time analytics and reporting that provide valuable insights for optimizing customer experience.
• Scalability, which makes it suitable for businesses of any size.
• Smooth integration with third-party tools and CRMs, streamlining workflows.
Again, to name a few features I love;
• Seamless omnichannel support (voice, chat, email, social media) in one platform.
• Intuitive user interface that’s easy to navigate for both new and experienced agents.
• Real-time analytics and reporting that provide valuable insights for optimizing customer experience.
• Scalability, which makes it suitable for businesses of any size.
• Smooth integration with third-party tools and CRMs, streamlining workflows.
What do you dislike about the product?
• Occasional hiccups with system updates that can cause minor disruptions.
• Some advanced customization features could be more user-friendly for non-technical users.
• Initial setup and learning curve for new users like myslef may take time.
• Some advanced customization features could be more user-friendly for non-technical users.
• Initial setup and learning curve for new users like myslef may take time.
What problems is the product solving and how is that benefiting you?
Genesys Cloud CX solves several key challenges by streamlining customer interactions across multiple channels—voice, chat, email, and social media—into a single platform. This has improved our ability to manage customer inquiries more efficiently, reducing response times and enhancing overall customer satisfaction.
The platform’s real-time analytics help us track agent performance and customer behavior, allowing us to make data-driven decisions to optimize operations. It also supports scalability, which means we can easily adjust to increased customer demands without sacrificing service quality. Additionally, its seamless integration with CRMs and other tools has minimized manual work, improving agent productivity and creating a smoother customer journey.
The platform’s real-time analytics help us track agent performance and customer behavior, allowing us to make data-driven decisions to optimize operations. It also supports scalability, which means we can easily adjust to increased customer demands without sacrificing service quality. Additionally, its seamless integration with CRMs and other tools has minimized manual work, improving agent productivity and creating a smoother customer journey.
Experiencia inmejorable
What do you like best about the product?
Me gustaria conocer temas de monitoreo para genesys
What do you dislike about the product?
Que no comparte apis para poder monitorear con terceros
What problems is the product solving and how is that benefiting you?
Se quiso evolucionar
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