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Endpoint protection that is customisable and adaptable
What do you like best about the product?
Datadome has a great support team who is thorough, responsive and works with you to find the best solution for each scenario.
What do you dislike about the product?
No current downsides in using the service.
What problems is the product solving and how is that benefiting you?
Fraud detection and reporting is great, being able to see every attempt on a URL or specifc endpoint, categorised by IP, Country, ISP etc is helpful.
Easily able to adjust custom rules as necessary based on business requirements and trading periods.
Bots are stopped at the first point of contact allowing a hands off approach to managing the service.
Easily able to adjust custom rules as necessary based on business requirements and trading periods.
Bots are stopped at the first point of contact allowing a hands off approach to managing the service.
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Worry less with DataDome
What do you like best about the product?
Datadome integrates nicely with our CDN, CloudFront in AWS. Blocking requests at the edge means that bot-attacks have no impact at all on our services that are hosted behind our CDN. My favorite feature in the DataDome console is the Explore-tab that lets you dig into the details of your traffic. It is also very nice for debugging problems related to bot-protection.
What do you dislike about the product?
The in-application libraries could receive updates more regularly.
What problems is the product solving and how is that benefiting you?
We are regularly targeted in bot-attacks that are big enough to affect the performance of our services. With Datadome, we do not have to worry about this anymore.
A good low maintenance product that just works
What do you like best about the product?
It's easy to set up and it just works. A lot of the time I end up viewing datadome retroacticely after an attack, since are systems are not impacted.
What do you dislike about the product?
None at this time. It functions as expected.
What problems is the product solving and how is that benefiting you?
A low maintenance well functioning ddos protection for our cloud environments.
Very good partner to reduce tickets scraping, solution easy to integrate/monitor and top support
What do you like best about the product?
Efficiency to reduce automated tickets scraping in ticketing business, with a lot of possibilities to implement business rules (native or specific integration possibilities). The solution is easy to integrate, easy to configure (technical and business rules) and to monitor with dashboard s usefuls for analyseis. Support of the support team is very professional.
What do you dislike about the product?
Very advanced bots are still difficult to detect. Pricing model could be more flexible according specific needs. The captcha solution has to be optimized to avoid repeated captchas / blocks for real customers.
What problems is the product solving and how is that benefiting you?
Avoid bots to scrap a high volume of tickets for uur major sport event (480k tickets on the duration of the event)
Top notch bot protection
What do you like best about the product?
First and foremost, DataDome’s detection accuracy and efficiency is stellar. The solution is able to detect even the most sophisticated bots. With DataDome, our e-commerce sites have robust bot protection, which reduces our attack surface and allows the security teams to focus on our other missions.
What do you dislike about the product?
No dislikes at this time.
Waiting for some new feature to improve our analytic experience.
Waiting for some new feature to improve our analytic experience.
What problems is the product solving and how is that benefiting you?
We were being targeted by scrapers and we wanted to ward off the risks associated with scraping, including content and pricing data theft, and the degradation of our website’s performance for legitimate customers. In the three years that we’ve been a DataDome customer, not only is scraping not an issue anymore, but the false positive rate for our legitimate customers, which was already very low, has also dropped.
Effective bot protection for high-volume, multi-platform traffic
What do you like best about the product?
We selected DataDome for the detection accuracy and the capacity to handle our high-volume traffic on both web and mobile.
What do you dislike about the product?
We're completely satisfied with DataDome.
What problems is the product solving and how is that benefiting you?
DataDome blocks millions of malicious requests (spam, content scraping, credential stuffing, …) to our website and mobile app every day. It mostly works on autopilot, so in addition to the security benefits, we have also realized considerable productivity gains.
DataDome Improved Uptime & Reduced Cloud Hosting Costs
What do you like best about the product?
The service does its job and does it well, ensuring only valid traffic gets through. Their UI is intuitive and easy to use for investigating incidents, as well as creating and managing custom rules. The support team is fantastic, always quick to respond and thorough in their investigations and responses.
What do you dislike about the product?
We host a platform that doesn't want to block every bot because they scrape and distribute our content, which in turn deliver traffic back to the sites we hose. For this reason, we have some custom rules in place to ease the blocking of bots, which we cannot manage or modify ourselves. We haven't needed to adjust these in well over a year, so it's not a significant issue at all, but just noting that access to them or at least better visibility into them would be nice to have.
What problems is the product solving and how is that benefiting you?
We send email campaigns to millions of users each week and contained within each email are anywhere between 3 and 50 links back to the content on the sites we host. In the past few years, many of our recipients began using automatic safe link checkers, such as Safe Links in O365 or Mimecast. These safe link checks multiplied traffic back to our sites by 3x-50x all at once, causing our sites to become slow or go down. After spending countless hours trying to mitigate the issue and countless dollars scaling up our servers to handle the load, we implemented DataDome and saw the positive impact immediately. Suddenly, many WAF rules were unncessary and we could reduce our costs by running fewer servers.
Best in class bot protection
What do you like best about the product?
DataDome is a “set it and forget it” solution; its simple integration, ease of use and detailed reporting means our team doesn’t have to worry about bot traffic anymore. We no longer have to invest a lot of time or energy into mitigating attacks because DataDome does the heavy lifting for us. Great product, great customer support - the team is always available to help, should we need them.
What do you dislike about the product?
Nothing to report at this time, both for support and functionnalities
What problems is the product solving and how is that benefiting you?
We were facing different bot-driven attacks, like account takeover, credential stuffing and intensive scraping, and were concerned these could lead to users’ data being leaked. Luckily, with DataDome in place, this is no longer a concern. Our website -- and our users -- are safe in DataDome’s hands.
Accurate detection & five-star customer service
What do you like best about the product?
As a previous customer, we selected DataDome for its detection accuracy and engineering performance. We were also a big fan of DataDome’s focus on customer success, and its flexibility to accommodate our use case. Another plus is its ability to handle our massive traffic scale.
What do you dislike about the product?
We had no complaints about Datadome. It reached our expectations.
What problems is the product solving and how is that benefiting you?
Advertising is our primary source of revenue, and our customers’ ad budgets shouldn’t be spent on bots. DataDome helped us improve the accuracy of our traffic classification, improving advertisers’ trust in our billing processes.
An effective solution, with a truly customer success-oriented team
What do you like best about the product?
There is a lot to like about DataDome, but two things stand out: the solution is truly automated and requires little human intervention, which means our team can focus on other tasks, and DataDome’s devotion to customer success. From the start, we were well supported by the pre-sales team, who helped us fine-tune the configuration to understand our traffic, product views and endpoints. They were also very proactive, and provided us with an excellent data report to give us visibility on what was going on. The team was top-notch. The icing on the cake: implementing the solution was very straightforward and took less than half a day.
What do you dislike about the product?
No dislikes at this time (after almost 6 months).
What problems is the product solving and how is that benefiting you?
Before engaging DataDome, bots were extensively using our APIs and polluting our traffic data, which skewed our KPIs and performance metrics. Now, our team no longer needs to spend time estimating the proportion of bots. We can rely on our performance metrics, without having to do any work on them.
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