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High Radius Review
What do you like best about the product?
Most of the High Radius system is good. Having invoice pdfs available to send to customers is very helpful. The screen layouts are efficient and customizable, for the most part.
What do you dislike about the product?
Support is difficult and has been historically slow. It may be due to time and cultural differences with the support team but we find it difficult to effectively explain the issues we encounter.
Also, the strategy set up is cumbersome, difficult to understand, and extremely frustrating to work with. We should not have to reach out to Support each time we want to make changes to or create a strategy. The language involved should be clear, concise, and understandable.
We have not found that the reporting options are sufficient for our needs. Reporting should be customizable by the users but is not in High Radius.
Real time updates from our ERP system are not possible, meaning that the information in High Radius is not timely (cash application, etc)
Also, the strategy set up is cumbersome, difficult to understand, and extremely frustrating to work with. We should not have to reach out to Support each time we want to make changes to or create a strategy. The language involved should be clear, concise, and understandable.
We have not found that the reporting options are sufficient for our needs. Reporting should be customizable by the users but is not in High Radius.
Real time updates from our ERP system are not possible, meaning that the information in High Radius is not timely (cash application, etc)
What problems is the product solving and how is that benefiting you?
We use High Radius as a Collections and Credit tool. We find it sufficient for note-taking and for aging information, however the fact that it is not real-time makes it difficult to get an accurate picture at any given time.
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Automation for Data Entry
What do you like best about the product?
High Radius is a great tool to automate the cash application process. It is also great for being user friendly on reviewing history when it comes to cash payments.
What do you dislike about the product?
The response time on support tickets could use some improvement. It can take a bit longer to receive prompt responses on critical tasks.
What problems is the product solving and how is that benefiting you?
With the use of High Radius, we were able to automate a majority of our incoming payments. It's a great tool to have in your belt in order to have more resources available to focus on other business tasks.
Overall, have not had best experience with Support.
What do you like best about the product?
The different modules have good features. There are a few individuals which have stood out, Varsha Rani for example.
What do you dislike about the product?
For me, it is the support side that I dislike the most. It takes way too long to get a response on tickets we raise. And training and demos are lacking substance.
What problems is the product solving and how is that benefiting you?
Provides a platform for credit and collections to gather data to use for making decisions.
The tool offers most of the features we are looking for in a fully automated A/R environment.
What do you like best about the product?
Support from our customer support representative Varsha Rani is outstanding. She truly cares about helping us resolve issues and get the value from the system.
What do you dislike about the product?
Technical support has been extremely frustrating and disappointing over the last two years. We also only have access to support for a few hours a day.
What problems is the product solving and how is that benefiting you?
We use HRC to assist with Collections and credit risk.
High Radius has brought a high % of automation and allowed us to scale our rapidly growing business.
What do you like best about the product?
The cloud-based solution has reduced manual efforts and allowed the business to scale, which has given us the ability to provide jobs that are value add as opposed to data entry.
What do you dislike about the product?
The post-implementation support for cash app has not been good.
What problems is the product solving and how is that benefiting you?
High Radius reduced manual efforts in cash app and collections processes and made the operation scalable.
Fantastic Accounts Receivable Platform
What do you like best about the product?
Automated past due notices, ticketing system, area for notes
What do you dislike about the product?
Not very customizable. HighRadius wants you to change your methods to fit their system.
What problems is the product solving and how is that benefiting you?
Speeding up the collection process and making data available for all within the department.
Daily High radius user
What do you like best about the product?
The basic level of matching for our customer payments allows very useful automation. We have also used Configuration Changes for more complex mapping.
What do you dislike about the product?
Some automation does not match properly due to the quality of the content on check images. Manual review is required and cannot be eliminated.
What problems is the product solving and how is that benefiting you?
As a multiple entity company, we can properly manage our bank files in one location.
Great Experience
What do you like best about the product?
What I like best about HighRadius is its ability to make our collection efforts more efficient, allowing us to put our time into other key areas. I also like the analytic tab. It is very helpful as well and has been used as a benchmark.
What do you dislike about the product?
Our Collections team handles customer credit too. What would be more helpful for us specifically would be in there were credit features within the collections module as well, versus as a standalone.
What problems is the product solving and how is that benefiting you?
Our collection notes on customer invoices are entered in HighRadius and posted into our ERP system overnight. At times, we do not have a 100% success right in which not all notes load into the ERP system. HighRadius is working on solving this so these issues do not continue to happen.
Great for having everything in one place
What do you like best about the product?
The upside of High Radius is having everything in the one place, to be able to see the credit hold status, open AR and invoices altogether. Previously I could see open AR in SAP but then have to switch if I wanted to view the invoice to see the products and then change again to see if the account is on credit hold or not.
What do you dislike about the product?
The dislike is sometimes it can take a while to load an account and to save notes. Compared to SAP which is less than a second, this could take to up 10 seconds sometimes.
What problems is the product solving and how is that benefiting you?
Usually, I would spend a lot of my time typing out emails requesting payment and have to delve into the account to find who the recipient should be, however with the function of the auto emails and the templated all built in, this has greatly reduced my workload and allows me to focus on different things.
HighRadius is a fantastic tool for managing accounts and collections
What do you like best about the product?
HighRadius is a fantastic accounts receivable management software that has assisted our company in managing invoices and payments. The software is simple and has many valuable features, such as creating custom reports, setting up recurring payments, and tracking expenses. We have been using HighRadius software for a few months now, which is extremely useful in keeping our finances organized and updated. HighRadius provides excellent customer service and an easy-to-use interface.
What do you dislike about the product?
We frequently encountered issues importing data while using HighRadius.
What problems is the product solving and how is that benefiting you?
By automating the accounts receivable and collection processes, HighRadius solves the problem. It frees up time I would otherwise spend on manual tasks, allowing me to focus on other aspects of my job.
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