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Excellent automation and productivity improvement
What do you like best about the product?
Ability to automate rote processes and focus on adding value
What do you dislike about the product?
Challenges with implementation and customer service
What problems is the product solving and how is that benefiting you?
Auto match hit rate and automating collections correspondence
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Strong Product
What do you like best about the product?
Helped our analyst organize their day and improve our DSO.
What do you dislike about the product?
Accounts come in the queue a little too often due to strategic actions.
What problems is the product solving and how is that benefiting you?
Organization Improved DSO better understanding where analyst are spending their time
High radius has been very efficient in cash application and collections for us
What do you like best about the product?
Automation is very important and a relief. Being make to move from manual processes and google sheets
What do you dislike about the product?
Automation. Fine tuning all of the quirks to get the features you need
What problems is the product solving and how is that benefiting you?
Generating reports, pulling in payments and allowing more automation instead of manual processes
Longtime user
What do you like best about the product?
Cash Application is recently greatly improved
What do you dislike about the product?
Need for temporary test environments for process improvements.
What problems is the product solving and how is that benefiting you?
Helping us improve hitrate
Streamlines the proceed
What do you like best about the product?
Everything is available in one place. Ease of use
What do you dislike about the product?
There was some flexibility options that we are researching and hope can implement s
What problems is the product solving and how is that benefiting you?
Has increased our hit rate avoiding manual manipulation.
Sr manager finance services
What do you like best about the product?
Level of automation, flexibility to match our customer and process leads
What do you dislike about the product?
Challenges to resolve certain technical issues
What problems is the product solving and how is that benefiting you?
Improve customer engagement
Manager
What do you like best about the product?
Managers have visibility into customer accounts and what steps are being taken by staff.
What do you dislike about the product?
It would be nice if the applications communicated with each other.
What problems is the product solving and how is that benefiting you?
Better visibility into accounts and faster cash application.
HighRadius Implementation Beyond Expectation
What do you like best about the product?
We have had a fantastic experience with the continued support post go live. The support has enabled us to further drive adoption and efficiency. Maximizing our value leveraging the various HighRadius modules purchased by our organization.
What do you dislike about the product?
Occasionally we notice changes in the system with user access that we are not informed of. We are also informed that we have access to make certain changes in the system that in fact we do not.
What problems is the product solving and how is that benefiting you?
Automated cash eliminates bank keying fees
Auto dunning enables us to dig deeper in our aging and reach customers we previously did not have the bandwidth to reach
Auto dunning enables us to dig deeper in our aging and reach customers we previously did not have the bandwidth to reach
AR Solution with promise
What do you like best about the product?
The automation of cash and forecasting. The automation allows for the staff to focus on other activities.
What do you dislike about the product?
The ticketing system. It has required fields that are not really clear when submitting the ticket. If we have a cash file issue it would be easier to be able to submit a simple ticket that doesn't ask for all the information that is being sought.
What problems is the product solving and how is that benefiting you?
Forecasting and cash application. Allows us to have real time ar forecast on a weekly basis. Allows cash to be applied without a lot of manual effort.
Great solution for AR and Deductions management
What do you like best about the product?
Highradius adjusts to any remittance format used by various customers so that customer doesn't have to
What do you dislike about the product?
Nothing really. I support the users from the IT side
What problems is the product solving and how is that benefiting you?
Automatic processing of any type of payment remittances formats from any customer
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