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Hard to use product made easy.
What do you like best about the product?
The solar winds community (THWACK) is by far one of the best NPM community’s offering every support solution paid support ever could. from custom monitors, reports and even support for issues outside of SW. Both the free and paid SW support is also great. There is nothing you can’t monitor with SW, although built in support may not naively exist, the platform is very open ended to develop your own monitors.
What do you dislike about the product?
Very complex monitors sometimes take hours to set up with countless time spent on testing, checking metrics, setting alerts and then reviewing the community when all else fails. it really can be a full time job just managing the back end DB and all of the monitors for a small to medium NOC. quite resource intensive on the network, can add to latency in ping time when you have 1000s of nodes monitored remotely.
What problems is the product solving and how is that benefiting you?
Complex network monitoring both on site, through multiple data centers, all the way through the network to customer sites, including monitoring video bandwidth, network latency, even when employees dock their computers in the morning. it is also great for monitoring SW versions and patch history, Service tags or SN's for inventory purposes and Costing for network usage across multiple sites.
Recommendations to others considering the product:
Check the Fourms and community first, when calling free or paid support often the first questions out of their mounts is if you checked the knowledge base first, and often times their only support is to send the the applicable community or KB article.
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Theres gotta be something better
What do you like best about the product?
Product is very user friendly and visually appealing
What do you dislike about the product?
Slow, ineffective for real time troubleshooting
What problems is the product solving and how is that benefiting you?
Cpu utilization, connectivity
Recommendations to others considering the product:
There has to be something better
Loggly
What do you like best about the product?
I like that you can pinpoint down to the minute on when something occurred. Very useful when dealing with something I know just occurred minutes ago
What do you dislike about the product?
I need a longer time period than 7 days sometimes. When I search something with a dash in it I only want to see what I have searched it 1213-23878, instead I see 1213-_____ other numbers.
What problems is the product solving and how is that benefiting you?
Finding errors in learning tool integrations. Finding missing IDs for connection to courses and knowing which users are trying to click through our site.
Recommendations to others considering the product:
I'm still learning Loggly but I would recommend having someone who can really help train users since it can be hard to understand for non-tech brains.
The standard for network monitoring solutions
What do you like best about the product?
Many ways to customize dashboards, alerts, and reports. Easy to limit information based on roles.
What do you dislike about the product?
Performance issues can be hard to diagnose and fix.
What problems is the product solving and how is that benefiting you?
Quickly identifying the source of performance issues. Reporting of policy violations across hundreds of network devices. Repository for config backups.
Recommendations to others considering the product:
Consider final scale of deployment when setting up the different required servers. Do not skimp on database performance.
SW App monitor
What do you like best about the product?
the ability to track and understand logs if anything goes wrong. it helps to monitor everything! If you have someone who is looking for very detailed information this could be perfect.
What do you dislike about the product?
The complication of the setup for the software is very legnthy. It takes a very detail oriented engineer in order to be sure the policies and event logs are setup to alert the right people for the right devices.
What problems is the product solving and how is that benefiting you?
understanding any issues that may have caused outages or interruptions in the network, Helps up to be able to pin point the root cause of an issue and knowing exactly what went wrong. It tells us everything from patch updates to what caused an entire network outage.
Recommendations to others considering the product:
Be sure to have a very detail oriented engineer or staff setting up and reviewing configurations to be sure alerting is set up properly for the correct devices.
One stop for all network monitoring
What do you like best about the product?
Great multifunction montioring tool. Easy to use. Able to customize views, create maps and put nodes you are monitoring on maps so you can easily identify outage issues related to areas. Able to create customer alerts to notify of issues with nodes our outages.
What do you dislike about the product?
Difficult to setup initially. Cost is high for certain modules. No migration path to move to another solution.
What problems is the product solving and how is that benefiting you?
Active/Passive Networking Monitoring and Log Collection. Network Insights, app insights, service monitoring and task scheduling.
Recommendations to others considering the product:
Solarwinds NPM is highly scalable and delivers a wealth of troubleshooting and monitoring tools wrapped up neatly in a slick UI. Just beware of the element-based pricing as it can become headache.
Cost elusive
What do you like best about the product?
I like honestly the ability of the software to provide what our business needs.
What do you dislike about the product?
The pricing is often too confusing and much too inconsistent.
What problems is the product solving and how is that benefiting you?
Integration and deployment for all our software as a service
All Around Good
What do you like best about the product?
This software is very comprehensive. The configuration is very in-depth but will allow you too track any system event that you may need.
What do you dislike about the product?
The alerts configuration needs to have a template option. The ability to make a new alert but keep all of the base settings the same. Who to alert, frequency of reminders etc.
What problems is the product solving and how is that benefiting you?
We are able to predict outages before they happen. Allowing us to be proactive rather than reactive.
SAM Experiences
What do you like best about the product?
App Insight for SQL. Its personally one of my favourite templates that Solarwinds do out of the box. It can make you appear to know what you're talking about with your SQL environment.
That aside you get detailed app health and performance metrics help you pinpoint the root cause of application issues. Automatic application discoveries for some applications. IIS for example. It can be configured on one dashboard, app stack!
It is very quick to install and start using however it takes years to master.
I also like the built in virtualizaion monitoring. 80% of our kit is VM based so this is very handy to have included out of the box.
One of the most important features is Thwack and the template and content exchange they have on there. I have personally used many templates created by Solarwinds users.
That aside you get detailed app health and performance metrics help you pinpoint the root cause of application issues. Automatic application discoveries for some applications. IIS for example. It can be configured on one dashboard, app stack!
It is very quick to install and start using however it takes years to master.
I also like the built in virtualizaion monitoring. 80% of our kit is VM based so this is very handy to have included out of the box.
One of the most important features is Thwack and the template and content exchange they have on there. I have personally used many templates created by Solarwinds users.
What do you dislike about the product?
Strangely there isn't much I don't like! The only thing that could be better is displays and dashboards for custom application templates and scripts.
I know its possible to make them look more attractive like the other templates, however it would be nice to have an out the box way to achieve this.
I know its possible to make them look more attractive like the other templates, however it would be nice to have an out the box way to achieve this.
What problems is the product solving and how is that benefiting you?
as soon as we put Appinsight onto our SQL and Exchange kit, we saw a few issues. Without any major DB experience it let me identify the issue and the gave me tips on how to fix it. It even links you to the appropriate website, ie Microsoft to find more out.
Recommendations to others considering the product:
Stack with other Solarwinds offerings, WPM for example
Granular Infrastructure and OS Monitoring with no Intuition or Artificial Intelligence
What do you like best about the product?
SolarWinds SAM is highly customizable and can monitor almost anything on a server that can be accessed remotely. AppInsight monitors provide very rich performance data. NetPath and Perfstack features have been used heavily since added to the platform. The community is very knowledgeable and more helpful than support (sadly). The forum has great participation and a great rewards system to keep users engaged. There are lots of ideas shared on the site and many monitors have been uploaded and available for use to any user.
What do you dislike about the product?
The product requires tedious administration and is very time consuming.
Alert storms are common and fine tuning thresholds is highly manual and tedious.
The UI is cluttered, slow, and outdated. Customizing the UI is painful and has a learning curve.
The learning curve is very high and frustrating for advanced monitoring setup.
The application is often slow and unstable. It can be challenging to troubleshoot too and support is awful after they got bought out by the private firm.
Alert storms are common and fine tuning thresholds is highly manual and tedious.
The UI is cluttered, slow, and outdated. Customizing the UI is painful and has a learning curve.
The learning curve is very high and frustrating for advanced monitoring setup.
The application is often slow and unstable. It can be challenging to troubleshoot too and support is awful after they got bought out by the private firm.
What problems is the product solving and how is that benefiting you?
Service availability is a major monitor we utilize. Providing reactionary alerts to certain thresholds to alert the proper team in our event management software. Tracing application performance problems back to the infrastructure or vindicating infrastructure as a problem and reducing mean time to repair (MTTR).
Recommendations to others considering the product:
If man hours are not a concern, it is a decent product. One man shows should look for a product with more automation and intelligence built in. UI is not very clean. Setting up basic monitoring for servers takes about 15 minutes each if done individually. Bulk discovery tool is very clunky and unreliable.
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