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XO - Automation AI

Kore.ai | 1

Reviews from AWS Marketplace

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External reviews

333 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Sumit S.

Most Frequently Used by Me!

  • November 09, 2022
  • Review verified by G2

What do you like best about the product?
Whenever I stack some where to find the funtionality of plateform kore.ai support team is very fast responce your issue.

1) The First fall provides debugging your own chatbot to find and resolve the issues.
2) Kore.ai provide a strong community developer to solve your query and respond very fast (Most of the issue you can already find on community sites).
3) Somehow, if you have not found any resolution from those points, then you can use the "support.kore.ai" mail id to get the resolution (My personal experience that is getting very fast responses from them).
What do you dislike about the product?
I've been using kore.ai for the last one year continuously but did not find anything to stop my project. If anything happens, they provide fast resolutions.
At till time, I have no dislike for the kore.ai platform.
What problems is the product solving and how is that benefiting you?
It is related to Hospitality, Airlines, and Customer support, where we have used API calling, AI Intents and Knowledge Graph functionality and many more provided by kore.ai


    Ganesh R.

Best UI, intelligence and developer friendly sdk integrations

  • November 09, 2022
  • Review verified by G2

What do you like best about the product?
Additional Integrations like web sdk, botkit are very helpful in improving user experience and the bots ui and smart assist are state of art designs. They have very good sentiment management and importantly supporting channels. Kore.ai is supporting almost all channel like web, whatsapp, messenger, slack etc.
What do you dislike about the product?
for few languages, local accent support in smart assist is yet to be imporved. Apart from that, nothing.
What problems is the product solving and how is that benefiting you?
kore.Ai is a leader in conversational AI services and they have very good platform for developing chatbots and voice bots. As a developer, I have worked with botkit and websdk which gave me an opportunity to learn new technologies.


    Computer Software

Kore.ai is best in chatbot surly it will be used by everyone in future.

  • November 09, 2022
  • Review verified by G2

What do you like best about the product?
Creating a bot is easier using Kore.ai platform, and we can do it in less time.
What do you dislike about the product?
The older version of the bot can't be updated to the new version.
What problems is the product solving and how is that benefiting you?
Can develop and deploy bot easier way.


    Praful D.

Very user friendly and Amazing to use

  • November 09, 2022
  • Review verified by G2

What do you like best about the product?
Platform gives you everything in one place like FAQ, Dialog Management can be done using same platform. Also provides notifications, webhooks ability, events configurations and tons of channels to integrate with.
What do you dislike about the product?
Sometimes training of utterances takes more than 20 to 30 minutes of time. Sometimes Bot which are there in stores, does not work like content variables or env variables does not work. Kindly provide the manual with Bots those are in Stores.
What problems is the product solving and how is that benefiting you?
Kore.ai provides full fledge CHatbot implementation platform by giving hooks for live agent, botkit to write your own logic of intent identification. Secondly it gives both cloud and on-prem version of installations.


    Oleksandr S.

Smooth experience with Kore.ai XO

  • November 09, 2022
  • Review verified by G2

What do you like best about the product?
I have relatively recent experience with Kore.ai XO platform and can tell that it remains strong in the market as a leading vendor in the Conversational AI domain. From a technical perspective, the platform is solid. It offers lots of integrations or facilitates integrations with different services. It is open to extensions. It has powerful multi-engine NLP, which is relatively easy to use for non-experts in hard ML&NLP. Kore.ai platform has a long list of allowed communication channels to expose the bots in a required mode & customize them if needed. Developer experience is excellent, thanks to the smooth studio and extensive documentation. The vendor implements new features (like new monitoring functionality), which drives excitement. From my perspective, the “technical strength” of the platform stands out compared to other prominent vendors in ConvAI. Licensing and pricing offered by the platform are clear to the customers. The overall experience with Kore.ai is great, incl. the technical support, learning opportunities & the community forum.
What do you dislike about the product?
The platform may have minor bugs. The developers could experience some irregularities during development (actions become inactive or not performing as expected, which requires a revert to older versions using a versioning system on rare occasions). Also, documentation needs more details on the internals of the platform to facilitate the dev experience. In general, potential painpoints points are mostly negligible compared to advantages.
What problems is the product solving and how is that benefiting you?
Kore.ai helps to facilitate communication with end users and to enable intelligent automation of services. It helps to resolve blockers in communication and make the experiences more effective.


    Financial Services

Kore.Ai is best

  • November 09, 2022
  • Review verified by G2

What do you like best about the product?
Kore.Ai is very helpful to create chatbot and ui is user friendly
What do you dislike about the product?
Analytics could be better. Procedure to perform seamless escalation
What problems is the product solving and how is that benefiting you?
Data about invoices , trace approval flows.


    Omprakash G.

very effective create IVR call flows

  • November 09, 2022
  • Review provided by G2

What do you like best about the product?
very effective create IVR call flows, very easy interface and we can write constraints using Javascript..............................................................
What do you dislike about the product?
Debugging feature should be there............................................................................................................................................................................
What problems is the product solving and how is that benefiting you?
It is providing very effective tool to create call flows for various channel. Easy to configure all information.......................................................................................................................


    Information Services

Good platform to develop chatbots

  • November 09, 2022
  • Review provided by G2

What do you like best about the product?
it is well-maintained for different environments and different domains
What do you dislike about the product?
Debugging is not that is easy on the platform
What problems is the product solving and how is that benefiting you?
Most enterprises companies require chatbots by using that; we can reduce manual efforts to clear end users' doubts


    Sumit S.

We’ll explain & smooth learning

  • November 09, 2022
  • Review provided by G2

What do you like best about the product?
Solving doubts & explaining.............
What do you dislike about the product?
Nothing.................................
What problems is the product solving and how is that benefiting you?
Kore.Ai helps me to developing a chat bot that helps people and solving there query.


    Computer Software

Very good chatbot platform

  • October 24, 2022
  • Review provided by G2

What do you like best about the product?
The Kore.ai platform enables you to create chatbot with very little knowledge of coding. There's documentation of every step so it's easy to read and apply.
What do you dislike about the product?
To be honest, I do not feel like there are some points I do not like about kore.ai. I haven't used any similar platform so I'm not able to compare.
What problems is the product solving and how is that benefiting you?
The kore.ai platform enables you to create chatbots which improve overall customer experience, answer questions and do simple tasks