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JumpCloud

JumpCloud, Inc. | 1

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External reviews

2,970 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Management Consulting

Great connectivity

  • November 13, 2019
  • Review provided by G2

What do you like best about the product?
great SSO connectivity of huge variaty of different cloud service in the same authentication.
What do you dislike about the product?
Perhaps some of SSO configurations with some cloud services are not simply for newbies -> there are great guides in jumpcloud.com
What problems is the product solving and how is that benefiting you?
SSO connectivity with c´different cloud services and local NAS


    James C.

Super easy to use, implement and in the right price range

  • November 13, 2019
  • Review provided by G2

What do you like best about the product?
The ability to create a cloud based directory for smaller clients that do not have the infrastructure. This has made managing workgroup systems and macs much simpler
What do you dislike about the product?
Price point is a little high in my opinion compared to the big SSO providers. All or nothing approach. I would like to see more of a la carte model that would allow you to keep your costs down as much as possible while still allowing you to choose the feature-sets that you want/need.
What problems is the product solving and how is that benefiting you?
This allow us to reduce expensive hardware/infrastucture costs for our clients while still being able to provide almost the same level of granular access and policy control for users and systems. This also reduces the amount of time we spend logging into multiple systems and multiple interfaces just to be able to manage usernames and passwords. Not to mention it reduces our time spent on password resets since our users can now help themselves.
Recommendations to others considering the product:
Look at this if you want a tool that will not only authenticate your applications in the cloud, but also your local systems. A simple agent installation ties your systems directly to the cloud directory and allows you to start using Jumcloud credentials to login to your Windows, Mac or Linux systems. This has made managing workgroup or dissimilar systems and credentials much easier for my team. If you do your homework, there is not another tool out there from any of the major providers yet, that allows for an agent based installation to tie in your systems logins. This is what ultimately sold us on the product.


    Civic & Social Organization

Great for all operating systems

  • November 13, 2019
  • Review provided by G2

What do you like best about the product?
Mac support hands down. I can control all mac and Linux computers with my clients with ease.
What do you dislike about the product?
I use jumpcloud for the basics so not much
What problems is the product solving and how is that benefiting you?
Controlling access to Mac computers and I can easily lock people out when they get stolen or missing
Recommendations to others considering the product:
Great for non windows mobile users


    Glen R.

Startup MSP

  • November 13, 2019
  • Review provided by G2

What do you like best about the product?
I like the fact that jumpcloud is cross platform, brilliantly simple and they listen to their customers.
What do you dislike about the product?
Nothing so far, everything has been working perfectly
What problems is the product solving and how is that benefiting you?
Basically a cloud based Active Directory and JumpCloud listened by adding group policy like controls, thanks!


    Information Technology and Services

Easy To Use

  • November 13, 2019
  • Review provided by G2

What do you like best about the product?
Jumpcloud shines in its ease of use. You are able to easily deploy and control from the admin center.
What do you dislike about the product?
When we were first setting up Jumpcloud, one of our admin users were unable to sign in as admin, and it took support nearly a week to get back to us.
What problems is the product solving and how is that benefiting you?
Cloud based AD... nothing else to say here, JumpCloud eliminates a large amount of the work involved with Local AD deployments.


    Tristan Michael W.

One of the most simple and resourceful products I have used

  • November 13, 2019
  • Review provided by G2

What do you like best about the product?
I like that it integrates will all major operating systems, and the continued useful additions to jumpcloud from the development team
What do you dislike about the product?
Some times when there is a windows update, it breaks the policies on some machines and it doesn't warn you that this has happened
What problems is the product solving and how is that benefiting you?
I am solving centralized managent and policy management
Recommendations to others considering the product:
This system will implement and consolidate access through your various systems instantaneously through the web panel, and provides a great user experience while securing your infrastructure


    Paper & Forest Products

4 month user with 7 PC

  • November 13, 2019
  • Review provided by G2

What do you like best about the product?
Simplicity, meets my needs
What do you dislike about the product?
Configuring other platforms as a NAS disk
What problems is the product solving and how is that benefiting you?
For the moment, I avoid buying a server and all the technical support is wagging
Recommendations to others considering the product:
work with technical support knowing Jumcloud


    Jeff B.

Jumpcloud helps manage security easily

  • November 13, 2019
  • Review verified by G2

What do you like best about the product?
When I move a client to Jumpcloud, the management of computers with cloud infrastructure gets simpler. Because of their cloud radius, I often can improve security more by locking down their WiFi. In the end, there is less passwords for end users to remember and everyone is more secure.
Users get excited when I tell them they will have to remember less passwords.
What do you dislike about the product?
Minor issue, to get Cloud LDAP working, you have to create a user just for the purpose. Even though you will never use that use to log into anything, it shows up to be added to groups and computers, etc. I wish that account would be hidden behind the LDAP configuration.
What problems is the product solving and how is that benefiting you?
Gain better management over computers and various user accounts across different platforms the users might use.

We have used it to authenticate users to:
* NASes: both Synology and FreeNAs
* Wifi: Using Radius
* Email: both G Suite and Office 365
* LDAP: Many self hosted web services and things like Dell's iDrac can authenticate to LDAP.
* SSO: Many online services allow for Single Sign On (SSO), like Google, Slack, Dropbox, Office 365.
* Computer user accounts: Linux, Mac or Windows
* Computer Policies: Juimpcloud had a GPO like computer policy management. The Bitlocker policy makes managing Windows Encryption for clients pretty easy.

Every service connected to Jumpcloud reduces complexity of maintaining your infrastructure.
Recommendations to others considering the product:
Documentation is pretty good, so it's worth reading.


    Education Management

Very useful

  • November 13, 2019
  • Review provided by G2

What do you like best about the product?
I enjoyed the freeness for testing purposes. I can see where it would be useful for business, to support their users and applications.
What do you dislike about the product?
It worked well and I even got support for free, can't complain.
What problems is the product solving and how is that benefiting you?
It worked well testing shibboleth logins and passing attributes.


    Chris B.

JumpCloud for security compliance

  • November 13, 2019
  • Review provided by G2

What do you like best about the product?
Its very easy to setup, has a logical user interface and once configured, it just works. I expecially like the integration with out desktop machines (Macs and Windows laptops) and our servers.
What do you dislike about the product?
very little. Some of the descriptions and the 'how tos' assume more knowledge than we might have had to start with.
What problems is the product solving and how is that benefiting you?
We are a small company with contracts within the public sector that require us to demonstrate hardened security policies - especially for cloud services. We use JumpCloud to manage our internal resources, access to wifi, access to cloud servers (AWS) and G-Suite. JumpCloud makes this easy to configure and requires minimal ongoing maintenance. It makes us compliant with minimal investment in time and resources.
Recommendations to others considering the product:
use the free trial