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JumpCloud

JumpCloud, Inc. | 1

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External reviews

2,967 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Jesse S.

2 years with JumpCloud

  • October 23, 2018
  • Review verified by G2

What do you like best about the product?
Simple interface, easy to install agent and powerful commands. Pricing is simple to understand and easy to plan for each year.
What do you dislike about the product?
Customization for niche needs seems to be impossible to add as it would affect their other customers. However, we have made use of Commands that have helped solved most of our needs. There is no real time tracking for number of users logged in. There is no report like module for running analytics on our systems. Again, we can use commands for this but would be nice to have something built in.
What problems is the product solving and how is that benefiting you?
We are multi facility business with locations 100s of miles apart from each other. We did not want to setup domain controllers at each location and maintain them. We also wanted to make use of our Google Apps for Business to keep it simple and clean for our employees logins. Although there are many features we would like, JumpCloud does exactly what they say they do perfectly. We have never had downtime where we could provision a user to a system or had a command fail to run. We have been savings $1000s of dollars in equipment and maintenance costs and therefore have no plans to move away,
Recommendations to others considering the product:
If you don't need the bells and whistles that a true domain controller provides and just need user management with system provisioning, JumpCloud is perfect.

    Jonathan T.

I love jumpcloud and will never go back to Active Directory

  • October 23, 2018
  • Review verified by G2

What do you like best about the product?
I love the ease of administration, rolling out new users, handing out machines, and remotely managing our workforce that is across the country. The tie in to G Suite and Office 365 make managing usernames/passwords so easy for our team. I also really like how easy it was to establish a RADIUS server using JumpCloud and Meraki AP's.
What do you dislike about the product?
I have trouble getting the "Commands" to work consistently (think Group Policies with AD), though I suspect it is with my skill writing scripts than something fundamentally not working. I would like more access to reports to help troubleshoot. It seems you have to utilize the API, which is not overly difficult using Powershell, but I wish it were built in. I've had some false positive lockouts on users that I had a hard time troubleshooting where it was coming from.

I get why, but switching from AD, it was kind of a pain transitioning machines. New/clean machines are easy, but you have to unjoin the domain first, so this made rollout to end user machines slightly more of a headache.

Also, this is more of a complaint on Microsoft, but JumpCloud only works if you are NOT connected to a AD Domain. However, with Windows 10, Microsoft prompts users to enter their Office 365 credentials all over the place, so my users inevitably enroll into the Azure AD service bundled with Office 365. So it can break the connection to jumpcloud. That one fortunately is easy to fix.
What problems is the product solving and how is that benefiting you?
Lower cost of ownership, and ease of use so we don't have to spend time making configuration changes. No reliance on hardware makes it easier to manage both on-site and off-site workers. Allowing users to manage a single username and password across their PC logins, G Suite, Office 365, RADIUS wifi access, and just about everything else.
Recommendations to others considering the product:
Try it out. One of the things that made it easy to choose was how easy it was to test out without committing 100%. I was sold pretty quickly.

    Defense & Space

Works as advertised.

  • October 23, 2018
  • Review verified by G2

What do you like best about the product?
We don't have a traditional IT setup; all of our employees use local non-admin accounts. Jumpcloud gives us the ability to have admin accounts on every machine and allows us to recover a machine when someone leaves. Previous to Jumpcloud every employee used the local admin account to access their computer.
What do you dislike about the product?
I'd like to see more security policies that could be applied to Windows machines.
What problems is the product solving and how is that benefiting you?
We don't have a traditional IT setup; all of our employees use local non-admin accounts. Jumpcloud gives us the ability to have admin accounts on every machine and allows us to recover a machine when someone leaves. Previous to Jumpcloud every employee used the local admin account to access their computer.

    Financial Services

Cloud based directory-as-a-service

  • October 23, 2018
  • Review verified by G2

What do you like best about the product?
JumpCloud gives us a single place to manage and provision all of our users.
What do you dislike about the product?
Documentation could be better. For example, I wish the SAML documentation were more complete (list of additional attributes that I can add to the assertion, etc)
What problems is the product solving and how is that benefiting you?
Single point for provisioning/de-provisioning both for efficiency but also compliance.

    John B.

Excellent alternative to hosting your own Directory

  • October 22, 2018
  • Review verified by G2

What do you like best about the product?
The fact that JumpCloud has become a one-stop-shop for all my Authentication, Authorisation and System management.
What do you dislike about the product?
It not really a dislike but I wish JumpCloud would support MFA with LDAP. I've seen it implemented before where the MFA token is simply appended to the end of the password when using LDAP.
What problems is the product solving and how is that benefiting you?
Recently we started using JumpCloud Software Management feature to push applications to Windows notebooks (we are currently moving our SOE from MacOS to Windows because of Apple's shift to M1 chips); what a seamless feature it worked beautifully. Also start using their Directory and System Insights; within the first hours of using Directory Insight I found some misconfigured servers that were actively being attacked with a brute force login attack.
Recommendations to others considering the product:
For small-to-medium organisation, using JumpCloud is so ease and the migration path is simple and straightforward. I feel that the lack of group heirachies would concern larger organisations.

    Pharmaceuticals

Great product

  • October 17, 2018
  • Review verified by G2

What do you like best about the product?
Easy to use and integrate with other Cloud services
What do you dislike about the product?
Nothing to dislike, only waiting for more integrations ideas.
What problems is the product solving and how is that benefiting you?
move the AD servers to cloud and integrate that with Google services

    Design

Great software that makes keys and passwords easy to use across all applications!

  • August 18, 2018
  • Review provided by G2

What do you like best about the product?
Jumpcloud helped a lot with getting all of my account credentials synced. It was nice having one common area to place these credentials, and to see these be automatically applied to the participating services. The application's UI is very intuitive, and it's very easy to get started with Jumpcloud.
What do you dislike about the product?
I haven't found anything that I particularly dislike about the service yet. Maybe adding a tutorial upon first sign in would be beneficial for increased user awareness of what's going on.
What problems is the product solving and how is that benefiting you?
Makes syncing, managing, and creating account credentials across multiple devices a breeze.

    Banking

It is good

  • January 09, 2018
  • Review verified by G2

What do you like best about the product?
Manage all the passwords in one place. Single sign - on to the third party services like Gmail, Atlassian etc
What do you dislike about the product?
The learning curve is confusing.
Not all the software is supported like SVN/GIT, third-party services like 401k etc.
What problems is the product solving and how is that benefiting you?
Password management

    David E.

Jump cloud for a small school

  • December 30, 2017
  • Review provided by G2

What do you like best about the product?
Cloud based active directory, great customer service,
What do you dislike about the product?
Chromecast not supported in Enterprise radius server mode
What problems is the product solving and how is that benefiting you?
We are using the service to authenticate our lab/teacher PC's to maintain accounts for each person at the school.

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