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A promising service for aggregating data across customer facing teams.
What do you like best about the product?
- Aggregation: The ability to bring together disparate data streams from teams like research, support, sales and social feeds, and draw themes across the data
- Integration: Ease of setting up Slack integrations
- Integration: Ease of setting up Slack integrations
What do you dislike about the product?
- Summarization: Enterpret can take a piece of feedback 5 words long and somehow turn it into a 2 sentence summary
- Ingestion: It's challenging to get all of the data sources effectively piping in
- Customization: Enterpret would be much more powerful if we could give it more of a scaffolding for analysis
- Ingestion: It's challenging to get all of the data sources effectively piping in
- Customization: Enterpret would be much more powerful if we could give it more of a scaffolding for analysis
What problems is the product solving and how is that benefiting you?
Aggregating data across disparate streams.
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Turns every customer interaction you have via support into actionable data
What do you like best about the product?
How easy it is to fire it up and ask a question about your business and get well-referenced insights about what customers are struggling with or need. Then using that info to inform where your business needs to focus on.
What do you dislike about the product?
I would like more options to help us close the loop with customers to let them know we have heard their feedback and have acted upon it. From there I'd love to encourage them to send more feedback so we can continue to deliver for them.
What problems is the product solving and how is that benefiting you?
It helps us comb through tens of thousands of conversations to tease out through-lines and turn that into action items for our product and engineering teams.
Support Product Lead
What do you like best about the product?
Easy to understand and execute the information
What do you dislike about the product?
Need more improvement on differentiating the product area
What problems is the product solving and how is that benefiting you?
Enterpret is solving complicated anlaysis based on month vs month data
Very useful for Engineers who want to analyze data effectively
What do you like best about the product?
- Excellent ease of use
- Integrates with multiple data sources
- AI quickly spots interesting patterns and identifies problems
- Very easy to build dashboards
Recommendations to others considering the product:
- Ideal for engineering teams seeking powerful yet user-friendly data analysis
- Makes data-driven decision making accessible
- Integrates with multiple data sources
- AI quickly spots interesting patterns and identifies problems
- Very easy to build dashboards
Recommendations to others considering the product:
- Ideal for engineering teams seeking powerful yet user-friendly data analysis
- Makes data-driven decision making accessible
What do you dislike about the product?
Public API could be more powerful, but still good enough
What problems is the product solving and how is that benefiting you?
In my case indentifying quickly patterns on user reviews and highlight group of problems.
Turning users feedback into product improvements
What do you like best about the product?
The granularity of data dives deep into users' feedback, helping us truly understand their needs. It has certainly enabled our organization to transform feedback into actionable steps.
What do you dislike about the product?
There were instances where we needed to raise tech inquiries, but their success team provided amazing support.
What problems is the product solving and how is that benefiting you?
Enterpret helps us analyze user feedback in depth, allowing us to better understand customer needs and make data-driven decisions.
The features are user-friendly and have greatly improved my workflow. I highly recommend it.
What do you like best about the product?
The best part is, by categorizing the data or creating the data dashboard I need, I can simply upload my data, and it helps me manage everything! It saves me a lot of manual work. Amazing!
What do you dislike about the product?
When I perform certain operations, I need to wait for over ten minutes, like merging reasons, but I believe the product will optimize this!
What problems is the product solving and how is that benefiting you?
Data filtering - Manage user feedback to clearly display the issues that matter to users.
Great tool to sift through user feedback
What do you like best about the product?
- Quick overview of key themes of user feedback get from various sources
What do you dislike about the product?
Sometimes reasons require manual clustering and or work to break down chunky big reasons into valid smaller themes. We are working with the team on this :)
What problems is the product solving and how is that benefiting you?
Finding common themes with massive data on user feedback make easy with Enterpret
Product Operations
What do you like best about the product?
I like how user friendly the UI is - it's less intimidating for users who aren't as techinical.
What do you dislike about the product?
It's very easy to get overwhelmed with information. I wish to minimized information overload, but maybe more info is better than less info.
What problems is the product solving and how is that benefiting you?
User sentiment regarding product features.
Really helps us understand customer feedback
What do you like best about the product?
The best part is it helps us integrate all of our customer feedback from different sources into one single platform that is queriable and helps me create a good dashboards of trends
What do you dislike about the product?
It can be difficult to get started on, sometimes very simple things can be very complicated
What problems is the product solving and how is that benefiting you?
It helps us quantify voice of customer, where we have multiple sources of feedback and Enterpret absorbs all of it and helps us quantify the size of certain problem statements
Great tool for customer insights, continually improving product!
What do you like best about the product?
The dashboards are intuitive, data integration is seamless, and the customer success team is outstanding—arguably their biggest strength. At Apollo, we've been using Enterpret for the past two years and have been consistently satisfied with the product. As the primary owner of our voice of customer (VoC) program, I rely on its insights to drive our initiatives. The team has been impressively fast in rolling out new features like Wisdom (a chat interface) and text-to-filter functionality. Definitely a company to watch in this space!
What do you dislike about the product?
The insights provided can feel somewhat surface-level, requiring us to manually sift through feedback to extract meaningful takeaways. While identifying trends is helpful, generating actionable product insights for PMs remains a challenge. It would be great to have nesting or hierarchy within reasons for better organization. Additionally, as a B2B company, much of our feedback comes from social platforms like LinkedIn, so an integration for that would be valuable. There’s still a gap between insights and truly actionable recommendations, though this may be more of a general GenAI limitation rather than a specific issue with this product.
What problems is the product solving and how is that benefiting you?
We use Enterpret to analyze support tickets, surveys (cancellation), sales/CS logs and generate high level insights for our product teams to analyze.
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