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Incident management
What do you like best about the product?
Ease of use - ability to quickly configure, setup, and onboard your teams. Speed of adoption and was easy for anyone to get started.
Measurable results - quantifiable improvements to resolution time, repeat incidents, engineering hours spent, etc.
Configurability and flexibility - could use existing stack and tools in place already, integrations met all needs, and customizable Workflows helped fit our exact incident process.
Measurable results - quantifiable improvements to resolution time, repeat incidents, engineering hours spent, etc.
Configurability and flexibility - could use existing stack and tools in place already, integrations met all needs, and customizable Workflows helped fit our exact incident process.
What do you dislike about the product?
Rootly solves our basic need of incidents, it would be great to continue influence their roadmap as our need grows in the future.
What problems is the product solving and how is that benefiting you?
Manual admin work (e.g. creating Slack channels, tracking action items, postmortem timeline) is now automated. It saves our team time so they can focus on the work that actually moves the needle for our business
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Easily the best solution out there
What do you like best about the product?
Rootly is incredibly easy to use. We love the integration with Slack and intuitive UI / UX especially.
We've tried a bunch of other solutions but none came close - others had clunky UX or forced us to work in another tool rather than the ones were already in day to day.
In a world in which an incident can be incredibly costly, both from a revenue and reputational perspective , it brings our team a lot of peace of mind to be able to rely on Rootly.
We've tried a bunch of other solutions but none came close - others had clunky UX or forced us to work in another tool rather than the ones were already in day to day.
In a world in which an incident can be incredibly costly, both from a revenue and reputational perspective , it brings our team a lot of peace of mind to be able to rely on Rootly.
What do you dislike about the product?
Nothing yet! We've had some constructive feedback and the team addressed it right away - awesome customer support.
What problems is the product solving and how is that benefiting you?
Helping us lresolve incidents faster and avoid them going forward
Last mile logistics for incidents
What do you like best about the product?
Rootly's integrations are great and the customization of automation via Workflows enables elite flexibility and cooperation once mobilized
What do you dislike about the product?
A bit more separation in the UI between types of automations would be useful. Once you have lots of Workflows, it can be a bit tricky to find a specific one.
What problems is the product solving and how is that benefiting you?
Rootly is a last mile logistical solution for us. Once an on call engineer is mobilized, rootly is used to drive collaboration and bring in various supporting roles into the incident. Automated postmortems save time and custom status pages help communicate the most appropriate info to internal stakeholders without overloading them with needless detail.
A fantastic team making a great tool
What do you like best about the product?
Their responsive support and developer speed are unparalleled. And the comprehensive list of integrations makes Rootly a powerful enterprise tool. We regularly say to ourselves "it would be great if we could do X." Then pass along the feedback to the Rootly team - and much to our delight - we see our suggestion implemented within a few weeks! We are not seeing that level of responsiveness from most SaaS tools we've engaged.
What do you dislike about the product?
The workflow engine is powerful - almost too powerful. We have to make sure our workflows don't clash with each other and we have to do all that with sort of engineering principles or mental gymnastics.
What problems is the product solving and how is that benefiting you?
Originally we had 1 Slack workspace and a few integrations/workflows needed. That was handled by a competitor... adequately. Our business grew - the requirements and toolsets evolved and were no longer being met. Luckily, we had a great relationship with Rootly so we started the PoC up and found not only did Rootly meet all our tooling needs, but they had evolved well beyond one of the leaders in the space.
Ultimately we needed a way for our company to create an Incident channel from any Slack workspace, spawn Jira tickets and run workflows during an incident, as well as engage any engineering on-calls needed at the moment.
Ultimately we needed a way for our company to create an Incident channel from any Slack workspace, spawn Jira tickets and run workflows during an incident, as well as engage any engineering on-calls needed at the moment.
Fastest shipping SaaS team we buy from
What do you like best about the product?
Rootly integrates naturally with all our tools: Slack, PagerDuty, Asana
We actually had a homegrown bot that this replaced so changing was seamless.
The single most impressive thing about Rootly is how fast they ship. At times we've reported a bug or feature request only to have it fixed live within 10-15 minutes.
Sometimes it's the company's CEO pushing the fix. Love it! These are our kind of people.
We actually had a homegrown bot that this replaced so changing was seamless.
The single most impressive thing about Rootly is how fast they ship. At times we've reported a bug or feature request only to have it fixed live within 10-15 minutes.
Sometimes it's the company's CEO pushing the fix. Love it! These are our kind of people.
What do you dislike about the product?
Nothing bad to say. They can keep upping the Asana integration to make our lives easier.
What problems is the product solving and how is that benefiting you?
We need to effectively run incident management. Doing this in Slack is totally natural for our team. They also have tools to help us manage follow-up processes like post-mortem reviews and action items.
Consistent incident response ready out of the box
What do you like best about the product?
A few things stood out about Rootly. Adopting the solution was made easy by the product and team behind it. Took us days instead of weeks when we looked at other potential options. Rootly's product development speed is extremely fast and have been able to turn around custom requests in a matter of hours. We've been able to truly view them as a partner, and that was important as our incident management program continues to evolve.
What do you dislike about the product?
Not much to dislike, I wish they had a bit more documentation around some features but they are extremely responsive whenever we have questions.
What problems is the product solving and how is that benefiting you?
By implementing Rootly, we've been able to empower everyone in our organization to run incidents regardless of their tenure. It has automated manual work such as communications so they can focus on what is actually important.
Incident management using Rootly
What do you like best about the product?
Easy to use, Configurable, Automation. nothing else
What do you dislike about the product?
Coaching people to use it, nothing else t
What problems is the product solving and how is that benefiting you?
The biggest problem that Rootly resolved for us is automating communications during the life cycle of an incident. When our engineers are busy trying to resolve an incident it is difficult to remember to communicate the status of the incident and update the appropriate teams when the status has changed. Rootly has provided us with easy-to-use automation that does this for us. Since onboarding Rootly we have had seamless communications around the lifecycle of an incident allowing our account executives, support engineers, and customers to rest assured that their interruption in service is being prioritized. Rootly is highly flexible and configurable to fit our process and we did not have to change our process to fit Rootly functionality. Their support team responds very quickly any time we have a question and we are able to input improvement ideas to them and are confident that those ideas have a solution quickly.
Rootly - A Great Journey so far.
What do you like best about the product?
Using the Web UI of this tool is very easy to use.
Also, we love the fact that this tool integrates easily with other tools such as Slack(for example) especially since we utilize a lot of the tools that can also integrate with Rootly to make our day-to-day operations go a lot smoother. Also, it helps that we can use this tool as almost the central command center for all of the other tools that we utilize in our organization.
Also, we love the fact that this tool integrates easily with other tools such as Slack(for example) especially since we utilize a lot of the tools that can also integrate with Rootly to make our day-to-day operations go a lot smoother. Also, it helps that we can use this tool as almost the central command center for all of the other tools that we utilize in our organization.
What do you dislike about the product?
Currently, configuring this tool as code with Terraform is a challenge. There isn't an easy way to find the correlation between the teams/services/workflows that they utilize. This aspect can frustrate engineers to where it may be better to configure a team's alert/incident workflow configuration via the Web UI.
What problems is the product solving and how is that benefiting you?
It's easier to gather the correct folks for an incident that was triggered and to keep records of the important things discussed in the incident and store the information needed via Rootly tool itself.
A powerful Slack-based Incident Management tool
What do you like best about the product?
The flexibility of Rootly's workflows has allowed us to create a handful of solutions for problems that are unique to our company. We have been able to use Rootly to design solutions that fit the needs of our internal teams, reducing cognitive overhead and increasing consistency in how we manage incidents. The number of integrations that Rootly provides with other software vendors increases every week, and this helps to create automation around tasks we perform during incidents.
What do you dislike about the product?
Many of the user interfaces within the Rootly web admin are overwhelming and confusing. I do hope that the Rootly product will improve its UIs over time, with more consistency and usability.
What problems is the product solving and how is that benefiting you?
Rootly is constantly adding new features and integrations to their product and they do so with blazing speed. The Rootly team is very receptive to feedback and suggestions and they have been very responsive to our inquiries when needed.
Customer focused is an understatement.
What do you like best about the product?
Rootly has delivered feature requests when others have ignored us due to our small footprint. During our original POC we were unable to use all of Rootly's features due to our Slack account level of Business+Plus. Even though we are not a large customer Rootly worked with us and resolved the issue. Direct communication between Rootly and our team has made setup a breeze.
What do you dislike about the product?
Rootly solves our problems and we have no real cons when using the platform.
What problems is the product solving and how is that benefiting you?
Automating Slack channel creation as well as tagging stakeholders will save time when it matters most. Previously we have done this manually which usually causes someone to be left out of the loop. Alternatives to Rootly seem to always lack some feature or intergation we require. Rootly has every thing we need in one platform.
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