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Arctic Wolf's Efficient Security Engineers Elevate Your Environment
What do you like best about the product?
The onboarding process was simple with Arctic Wolf providing an onboarding engineer and project manager to ensure everything is working before your go-live date. Once you go live, the security team starts to assess your environment and provides meaningful security changes that can dramatically improve your company's security posture.
What do you dislike about the product?
I have not experienced any issues with Arctic Wolf.
What problems is the product solving and how is that benefiting you?
Arctic Wolf is solving our need for an MDR, vulnerability scanner, and security awareness platform. It benefits us by having additional eyes watching our network for threats 24x7 while also doing vulnerability scans from the same agent. The security awareness training is down to earth and easy for end users to relate to. Overall, Arctic Wolf is a great value.
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Outstanding performance
What do you like best about the product?
Quick notification of issues. Reliable follow up. Great customer service including scheduled account review and recommendations.
What do you dislike about the product?
Have not encountered anything thus far to dislike.
What problems is the product solving and how is that benefiting you?
Rapid containment of risk affected computers. Quick notification of problems, including problem computers as well as security updates about software in use.
Moves your security posture forward.
What do you like best about the product?
Arctic Wolf helps cut down the noise of a very log heavy environment full of nuisance alerts that can make it hard to discern where the real issues are. By leveringing Arctic Wolf we're able to focus on specific threats in our infrastructure and address vulnerabilities that put us at risk.
What do you dislike about the product?
There's a lot to do in setup and it can take months to effectively improve your security posture to something meaningful that you understand. It's not an overnight shift and it takes time. Not a fault of Arctic Wolf - it's a process that covers several layers of security across all areas of the infrastructure.
What problems is the product solving and how is that benefiting you?
Arctic Wolf is helping us educate our users with security awareness training through their managed platform, and keeping us secure by keeping an eye on the daily activates ongoing that we simply do not have the time, skillset, or resources to go through. This allows us to work on other issues that matter in our infrastructure and building it out while effectively having a 24/7 service watching our backs and pointing out threats or vulnerabilities when they come up.
Quick action and great reporting
What do you like best about the product?
Easy to navigate dashboards. Large amount of reports. Quick action on alerts.
What do you dislike about the product?
Casts too wide of net sometimes when capturing risk info.
What problems is the product solving and how is that benefiting you?
Helps take some of the work off of our IT team with security alerts and risk management. Also provides good info and training to users. The short training videos are very helpful and easier for users to consume than longer training modules.
Arctic Wolf MDR Portal: Enhancing Cybersecurity with Precision
What do you like best about the product?
We've been using Arctic Wolf (both MDR and Managed Risk) for the past 5 years and we've derived great value from it. What I like best about Arctic Wolf’s MDR service is its proactive threat detection and 24/7 monitoring, which ensure that potential threats are identified and addressed promptly. The expert support from their SOC /CST team is invaluable, providing guidance and assistance during security incidents.
What do you dislike about the product?
Thee reporting capabilities could be enhanced to provide even greater value to users, report customization is very limited and we have to reach out to the SOC analysts for customized reports.
What problems is the product solving and how is that benefiting you?
We are a small team, so AWN helps provide proactive threat detection and 24/7 monitoring, ensuring threats are identified and mitigated promptly. It has greatly reduced the burden on our internal IT teams. This service offers a cost-effective solution for comprehensive security, helping organizations enhance their security posture and respond swiftly to incidents.
Managed security and peace of mind
What do you like best about the product?
The peace of mind it provides knowing that skilled, experienced people are monitoring 24 hours a day and the ability to reach support, quickly. It's also incredibly helpful that they let us know if we have software that is need of being updated.
What do you dislike about the product?
I have yet to find something I don't like about Arctic Wolf.
What problems is the product solving and how is that benefiting you?
For us, they're solving the problem that, while knowlegable regarding security, we are are a small department and not security experts. They provide the expertise and tools to truly monitor to the degree necessary, these days.
Arctic Wolf is Proactive about hardware and software upgrades
What do you like best about the product?
I like that we meet once on month to talk about our current state of cyber security and discuss things that would help us improve our security posture.
What do you dislike about the product?
It is a small thing, but once in a while the information that we get from our portal can be overwhelming. Working with out Arctic Wolf team we have been able to fine tune it better so there is less noise.
What problems is the product solving and how is that benefiting you?
It helps to have a cyber security expert on our side to help our internal IT staff focus on what is important for cyber security. It helps us to prioritize issues instead of lookinjg to tary and tackle them all at once.
A great source for Security
What do you like best about the product?
Great service and understanding of Security
What do you dislike about the product?
Needs to be more transparent and better Reports
What problems is the product solving and how is that benefiting you?
Getting better reports for Auditing
Cyber security
What do you like best about the product?
the ease of use and the sessions are precise and short, they make us aware of potential threats without taking to much time
What do you dislike about the product?
Some of the acting in the videos are a bit silly
What problems is the product solving and how is that benefiting you?
it sends out "lessons" and can track who has completed the assigned lessons and sends emails letting us know if we are up todate on assinged lessons. this helsp educate employees on potential threats
Arctic Wolf MDR
What do you like best about the product?
Arctic Wolf has been a great partner protecting our environment, But they have also looked for additional solutions to further protect us. They keep in touch with us making sure we are satisfied with the protection. This was easy to setup in our environment and we could get to use it right away.
What do you dislike about the product?
The biggest problem is that I did not start it sooner.
What problems is the product solving and how is that benefiting you?
The MDR solution helps put an extra set of eyes protecting our environment from cyber incidents, including compromised accounts. They make sure if there are any changes to our environment that would put it in jeopardy.
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