What do you like best about the product?

It has saved us numerous hours per week that we would have otherwise spent in triaging and classifying incoming emails into those relevant for each department.

Apart from the initial onboarding setup, the entire workflow is now managed in-house which is super efficient, especially since we don't have technical expertise.

What do you dislike about the product?

The pricing is quite high right now at our current usage levels, but as we scale our processes and volume discounts kick in I hope we can settle at a more comfortable range.

What problems is the product solving and how is that benefiting you?

We receive a ton of inbound emails pertaining to support tickets, client outreach, and stuff that we would like to ignore. As a creative agency, all hands on deck typically focus on creative work and so triaging and redirecting these emails to the right point of contact internally was a huge drain of time. Nanonets helped set up a workflow where all emails are first read by Nanonets AI and traiged into different buckets: support tickets, inbound leads or prospective clients, vendor outreach and spam. Emails tagged as such are forwarded to the right people who can take immediate next steps. This has helped us avoid hiring a dedicated person to do this task and free up time for all creative personnel to focus on what they do best: create amazing content.