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One of the best app for alert management
What do you like best about the product?
U get calls and alert also there is escalation automatically if one doesn't respond to the alert notification, because of this I never missed an critical alert. Thanks
What do you dislike about the product?
If u go to see previous resolved alerts and open any one alert in whole list after finding that alert if u get back u r in the first position not where u opened the last alert from. This is somewhat annoying and again u have to go down and search for that alert in the list.
What problems is the product solving and how is that benefiting you?
Critical alert management for infrastructure, which helps keeping the infra in healthy state and serve our customers the best we can offer.
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On Call Rotations Have Never Been Smoother
What do you like best about the product?
Squadcast, in comparison to similar providers I've used in the past, far outshines their competition.
My company has a semi-complex series of schedules across our clientele to ensure that everyone is taking care of both during and out of office hours. The team at Squadcast were extremely supportive and eager to connect with us and walk us through everything that we needed to get set up and ready to go!
Whether we're on the web or using the phone application, it's easy to see where the alerts are coming from with the integrations they offer with our existing systems. It's easy to set up how our technicians are alerted and when issues need to be escalated. Some clients require 24/7 monitoring and we were able to create separate indicent handling to make sure our on call technicians were only interrupted outside of standard after hours coverage for those clients for critical issues.
While we've been with them since September of 2023 and in that time we've seen new features released and existing ones improved. Any requests or suggestions we've made are met with interest and sincerity to see helpful changes implemented.
We use Squadcast to even generate alerts and tickets in our RMM software. There isn't a day in the year that we don't use Squadcast to support our clients!
My company has a semi-complex series of schedules across our clientele to ensure that everyone is taking care of both during and out of office hours. The team at Squadcast were extremely supportive and eager to connect with us and walk us through everything that we needed to get set up and ready to go!
Whether we're on the web or using the phone application, it's easy to see where the alerts are coming from with the integrations they offer with our existing systems. It's easy to set up how our technicians are alerted and when issues need to be escalated. Some clients require 24/7 monitoring and we were able to create separate indicent handling to make sure our on call technicians were only interrupted outside of standard after hours coverage for those clients for critical issues.
While we've been with them since September of 2023 and in that time we've seen new features released and existing ones improved. Any requests or suggestions we've made are met with interest and sincerity to see helpful changes implemented.
We use Squadcast to even generate alerts and tickets in our RMM software. There isn't a day in the year that we don't use Squadcast to support our clients!
What do you dislike about the product?
There are some limitations I've experienced with having the alerts properly identify our clients, although this may be a limitation of how we've configured the integrations as we have to keep things a certain way with our RMM. Because of that, while we do have runbooks created for our clients to help provide information to our technicians to address the multitude of issues that arise, they aren't automatically attached to the incident.
They have features for notes and postmortems that we do not use purely because it would be doubling efforts with the documentation that needs to happen in our RMM's ticketing system. It would be nice to see more growth on both ends for us to meld these pieces together and lessen the time our technicians need to spend documenting how they fixed the indicents that arose while they were on call.
They have features for notes and postmortems that we do not use purely because it would be doubling efforts with the documentation that needs to happen in our RMM's ticketing system. It would be nice to see more growth on both ends for us to meld these pieces together and lessen the time our technicians need to spend documenting how they fixed the indicents that arose while they were on call.
What problems is the product solving and how is that benefiting you?
Our techs receive alerts to their cell phones around all kinds of issues in real time so we are able to address them sometimes before a client is even aware. We have different levels set up for during office hours and outside those hours, so non-critical issues aren't sent to on call, thus saving us time and money.
Using squadcast for alerts and incidents
What do you like best about the product?
On time alerts whenever there is an incident
What do you dislike about the product?
Some of the time calls get missed for alerts
What problems is the product solving and how is that benefiting you?
On time calls and alerts for incidents
Staying Ahead with Service Alerts
What do you like best about the product?
Squadcast excels at notifying about critical service issues that demand immediate attention. It seamlessly integrates with other monitoring systems, such as Azure Insights and Datadog. We mainly use these two, and setting up notification rules has been hassle-free.
What do you dislike about the product?
A notable drawback is the repeated alerts for the same issue during investigation, which can be quite frustrating. Although there are manual options to suppress these alerts, an automatic feature to recognize and mute repetitive alerts for the same active issue would be highly beneficial, especially to avoid the disruptive alert sounds.
What problems is the product solving and how is that benefiting you?
Squadcast provides immediate insights into errors, eliminating the need to constantly monitor incoming logs. This real-time visibility is a significant advantage in our operations.
Squadcast offers premium features at no cost to users
What do you like best about the product?
We are a small to medium sized business that develops and operates cloud based software services to customers primarily in manufacturing. Most customers run shifts around the clock however we are only staffed during normal business hours. If there is a network or software issue that takes place after hours its critical that we be alerted. With Squadcast we have found that we can determined which alerts we want prioritized, which we want to ignore, we can even suppress repeated alerts. After doing research we found Squadcast was the best value allowing us to have many team members on our support rotation and all while still utilizing the first tier of service which does not cost us.
What do you dislike about the product?
My only issues have been with the IOS app having bugs however I am not aware of any of the previous bugs that we encountered still being an issue. It appears as though they have all been addressed. These inluded not being able to add notes to a ticket and login issues.
What problems is the product solving and how is that benefiting you?
Allows us to have application up time monitoring to ensure we don't have any outages that go uncaught.
I don't understand who this product was designed for
What do you like best about the product?
I'm told that it was cheaper than competitors
What do you dislike about the product?
Not very user friendly. For example, as an engineer there was no easy way to see a listing of my upcoming on-call shifts. Instead, I would have to go to the calendar for the rotations I was in and look for the shifts with my name. Overriding schedules due to vacations, etc, was also much more complicated than it should have been.
One of my coworkers speculated that this product was designed for the people who make the schedules, rather than the people who are on-call. However, the person who sets our schedules assured us that using Squadcast was just as miserable for him as it was for us.
My company switched to another product, and everything has been much better since then. Absolutely nobody misses Squadcast.
One of my coworkers speculated that this product was designed for the people who make the schedules, rather than the people who are on-call. However, the person who sets our schedules assured us that using Squadcast was just as miserable for him as it was for us.
My company switched to another product, and everything has been much better since then. Absolutely nobody misses Squadcast.
What problems is the product solving and how is that benefiting you?
We stopped using it, so it doesn't benefit us.
Awesome
What do you like best about the product?
Its UI is so simple to manage and interact.
What do you dislike about the product?
The suppression rules and other automations can be improved more to easily see what will be the output of the suppression.
What problems is the product solving and how is that benefiting you?
escalation policies for different teams.
Squadcast review
What do you like best about the product?
It is a very useful tool for us and we have been using this tool for the last 2 years without any issues. Their escalation policies structure, and manage all service alerts based on the escalation policy.
What do you dislike about the product?
previously we were not able to attach screenshots in alerts notes but after squad cast update we are able to attach screenshots in notes so nothing to dislike now
What problems is the product solving and how is that benefiting you?
Microservices-based alerts, By using Squadcast we are able so solve the alerts within in short span of time and also do postmortem on them
Does what it needs to do
What do you like best about the product?
Generally easy to setup and administer. Mostly a set and forget kind of thing. Price is competitive vs some of the incumbents.
What do you dislike about the product?
There are new features and improvements coming out reguarly, but it's not always clear if they align to our business. AEs / Support could be more proactive in evangelizing these features with existing customers.
What problems is the product solving and how is that benefiting you?
Call tree / alerting when there's production incident.
Squadcast is Awesome
What do you like best about the product?
It helps to see my schedule as to when I will be on call really easy. It can change by month and week and is easy to update. It also will forward all emails that will come in for tickets straight to my email. It is effortless to setup and use. Your techs will love it to be able to see and plan everything around the schedule.
What do you dislike about the product?
I did not notice any downsides yet and I have been using it for years.
What problems is the product solving and how is that benefiting you?
On call scheduling is being solved. It benefits us because now no one is not aware of when they are on call and when they are not. No conflicts arise as to who is in charge for the week.
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