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Calabrio Is Extremely Efficient and User Friendly
What do you like best about the product?
Ease of use and specificity for narrowing down results when it comes to finding a particular call.
What do you dislike about the product?
There is nothing that I dislike about Calabrio One. It is an excellent business tool.
What problems is the product solving and how is that benefiting you?
It is solving verbal disputes between Guests and Team Members that require immediate resolution.
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Most used within all organization to maintain prime contact
What do you like best about the product?
Calabrio is very use full and easy to use in day to day we all will check with the sceduled floks with there adherence to not impacy for the business requirement for the day to day. The integration of the tool is very user friendly and The software was designed with ease of implementation in mind.It's usually reactive, meaning that the support team responds to customer inquiries as they come in, and tries to resolve any issues as quickly and effectively as possible & as documented by the number of times per day, week, or month, as appropriate, a supply is used by the individual.
What do you dislike about the product?
Thers is no major issue found while using with the application it is good and user friendly for ever one.
What problems is the product solving and how is that benefiting you?
Combining your contact center data with Calabrio ONE information can help you solve your unique business problems – from call volume or staffing changes to marketing campaign updates. Unify data from multiple sources into a single repository to gain and act on insights about your customers faster.
Great efficiency needs work on time changes
What do you like best about the product?
I love how easy the web site is to manuvure
What do you dislike about the product?
Time zone can make things confusing when you are searchinf for calls withing time frames
What problems is the product solving and how is that benefiting you?
I am able to review calls quick and efficiently to keep up with QA
Great to Use
What do you like best about the product?
Helpful and Informative I love to be able to see everything
What do you dislike about the product?
Nothing. I like everything about Calabrio
What problems is the product solving and how is that benefiting you?
It helps me see my scheduling
easy to use
What do you like best about the product?
the interface is the best part it's really easy to use and all the shorcuts are beside of the action itself so it's really intuitive.
What do you dislike about the product?
the filters i think that the filters could be more precise
What problems is the product solving and how is that benefiting you?
organization and management of the schedules
Excellent tool for workforce management
What do you like best about the product?
Calabrio ONE is really easy to use, very intuitive and easy to integrate with other tools that we use. Also, the possibilities that it gives our users to manipulate their schedules and opportunities of self trading is a great resource. The fact of being an online tool is also a plus one, because users can have access to their schedules at anytime and anywhere, this is really helpful.
What do you dislike about the product?
The reports could be improved as they are not as easy to use as the other resources.
What problems is the product solving and how is that benefiting you?
Workforce management - schedules and reports.
My experience using Calabrio
What do you like best about the product?
It is an intuitive tool to use and has all the information in one place making the daily routine easier.
What do you dislike about the product?
Sometimes the settings the we have choose to show up changes to the default setting again.
What problems is the product solving and how is that benefiting you?
Using Calabrio helps me to control the adherence of callcenter agents and better plan their schedules changes and activities. This is very helpfull to improve the operation revenue and quality.
Calabrio Experience
What do you like best about the product?
The accessibility and usefulness of the program, having all we need in the same place
What do you dislike about the product?
Not having the adherence history in the schedules tab
What problems is the product solving and how is that benefiting you?
Agent Schedules, Adherence checking, planning activities and schedules of agents using the in-app features with ease to use monitoring of the agents scheduling
Calabrio ONE
What do you like best about the product?
Calabrio ONE helps me go back and listen to a call if needed. That is very important when processing payroll. Majority of the time the client will call and blame the payroll specialist for the mistake when actuality it was the client giving the wrong hours. Most of all they grade my interaction with a client and it helps me evaluate my professionalism.
What do you dislike about the product?
The only downside to Calabrio ONE is the wait time when loading your interactions. It takes around 3 minutes to load.
What problems is the product solving and how is that benefiting you?
Calabrio is solving error issues and guarenteeing our customers to receive a quailty interaction. It solves error issues by helping the payroll specialist go back and evaluate that interaction to see if it was a Paychex error or a client error. However, I wish the interactions were easier to find by the client ID#.
It is Amazing
What do you like best about the product?
It gives me updates on my call surveys, letting me know where Im at all times. It allows me to see what I need to work on to help me to better myself.
What do you dislike about the product?
It will not update on the surveys when I open it up.
What problems is the product solving and how is that benefiting you?
I can see all calls and review them
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